Respectful - Work crew was friendly and courteous
Communication - Office staff and customer representative contact provided excellent communication throughout the project!
Recognized Excellence - Bret White and Danielle Gomez were especially excellent to work with
Areas Of Satisfaction - My wife and I were completely satisfied with their work and would not hesitate to use them again.
Recognized Excellence - Chad, Jorge and his parents, and Brian
C&W did a GREAT job. The first batch of siding had marks on the boards, the on site project manager stopped the install and advised me. The next day a new batch of siding arrived and the install went smooth. It looks great. They did a excellent job of cleaning up after the job was complete. Totally satisfied..
Lead Source - From the Hardy Board website under approved installers
Lead Source - Referral from friend
Areas For Improvement - None
Areas Of Satisfaction - Jorge and installation crew were great
Recognized Excellence - Jorge
Work was very satisfactory.
Lead Source - I heard about C&W Roofing, Siding & Window Co. after doing extensive research for a siding company.
Areas Of Satisfaction - I was most satisfied with the complete project, from beginning to end. The workers were courteous, and professional. They completed the job in a very timely manner. The materials used were ideal, and the painting and gutter systems they installed, were basically the best I've ever seen.
Lead Source - Better Business Bureau
Areas For Improvement - Highly professional. Will hire them first when needed
Areas Of Satisfaction - The supervisor kept me informed of all that was done for the entire two days explaining the products used and how they worked to accomplish the goal. They treated me with great respect and dignity
Current Referrals - Neighbors are always looking for competent people to provide your services
Recognized Excellence - I don’t know his name but I am sure he was the supervisor. He took great pride in his work was highly knowledgeable and kind.
Additional Comments - A plus
Areas Of Satisfaction - The gutter crew was absolutely fantastic. They showed up early, worked very quickly and efficiently, and recommended changes to the previous configuration that solved some drainage issues we had. They were very professional, knowledgeable and quick.
We were very pleased with the work of Kyle White and his crews. He was very thorough, responsive, and reliable in helping us review options and choose the approach that worked best for us. They were accommodating and effective scheduling the work to meet our needs.
Current Referrals - Yes & have already recommended them.
Recognized Excellence - Kyle White
We interviewed several contractors for a major residing project for our home and ended up selecting C&W Roofing, Siding & Window. This proved out to be a very good decision. The entire team was great to work with and they were very conscience of what we wanted and worked to make sure we got just what we were looking for. We would highly recommend C&W !!!!
Areas Of Satisfaction - The project manager and workers were always timely to the job site, their work ethic is very commendable and we are extremely pleased with the finished product.
I was very impressed with how efficiently and quickly they did the job. They were very thorough and also really friendly. I felt like from start to finish they were great. When they came out and took measurements they explained everything they were doing with the process. There were a couple of issues like rot in the windows and they made sure to work as hard as they could to fix that. They did everything perfectly and I was very impressed.
Recognized Excellence - I would recognize the foreman, Dino. He was phenomenal., thorough, very efficient, and worked very hard to make sure everything was finished on time. They even finished a little early which was great.
Areas For Improvement - They exceeded any exception I had. They were excellent.
Areas Of Satisfaction - I felt like they were very family-friendly. When we met the first time it felt like they were not trying to just sell us something. They really listened to our needs, made recommendations accordingly, and made sure to give us all the information we needed so we could make the final decision to go with their company.
Additional Comments - I was very happy with the job they did.
I was very pleased with C&W Roofing, Siding, & Window Co's professionalism, friendliness, and helpfulness. I worked with Brett, Danielle, and Kyle who were very helpful to me. I live alone and I knew I could trust them. They were all so helpful.
Recognized Excellence - I would like to recognize Brett, Danielle, and Kyle. They were all exceptional. They were friendly and efficient.
Areas For Improvement - C&W Roofing, Siding, & Window Co did not fall short of my expectations. I could not have asked for anything any better.
Areas Of Satisfaction - C&W Roofing, Siding, & Window Co was courteous, timely, and there was minimum noise with the project. I was very pleased with the whole situation.
Additional Comments - I would absolutely use them again and would recommend them to anyone.
We are extremely happy your the work provided by C&W. It was an unexpected project, especially the second part of it, but it was done fast and in a very professional manner. Dino and the crew were extremely helpful explaining every step and showing us every problem that they found. I am very grateful for that, because I am a very curious person and the whole process was a piece of mind knowing that it was done right. And, Kyle, thank you for being in touch with me, through the entire project, quotes and scheduling. I will definitely reach out to you again, if I will need in the future.
Areas Of Satisfaction - They tailored their installation to the project and added several requests such as base plates for electric fixtures and painting of conduit at no extra charge. Butt joints were properly flashed and the trim work was very good.
Recognized Excellence - Jesse, the foreman, was very courteous, accommodating, and knowledgeable regarding Hardieplank installation.
C & W did a great job! I would definitely use them again if I have the opportunity.
Areas Of Satisfaction - The value and quality provided for the value.
Recognized Excellence - Kyle White was awesome!
Very satisfied with the work and product. Good attention to detail
Recognized Excellence - Dino and crew.
Additional Comments - All work from start to finish was done in a timely and professional manner.
Areas Of Satisfaction - The finished product looks amazing and I love it.
Recognized Excellence - Kyle and Jessie were exceptional.
Brett was a pleasure to work with.
Areas For Improvement - NA
Areas Of Satisfaction - The entire experience was great. Bret was very professional and courteous. The crew was always on time, took very few breaks and finished as scheduled.
Recognized Excellence - Bret was exceptional and went beyond to help us with the process from start to finish.
Brett did an outstanding job in preparing the proposal, explaining, and overseeing the job and the crews that did the work. They worked extremely hard and overall did a great job.
Areas For Improvement - They met fully met my expectations.
Areas Of Satisfaction - I was most satisfied with the communication between Bett and both myself and my wife.
Current Referrals - I told brett I would still recommend them even though they do not do government work. I work for a government agency and I think they would do a very good job in that area.
Recognized Excellence - Brett would be the primary recognization. I would also recognize Martine. He was the foreman and he did a great job as well.
Additional Comments - I thought it was extremely unusual for roofers to call you back and communicate so well. I had another roofing experience and it was totally the opposite.
Areas Of Satisfaction - They were quick to get the work done and they did quality work.
Areas Of Satisfaction - The entire job was perfect!
Recognized Excellence - Kyle
Areas Of Satisfaction - I am most satisfied with my experience because they did what they said they were going to do.
Recognized Excellence - I would like to recognize Kyle White for his exceptional service.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of C&W Roofing, Siding & Window Co. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys