Bret was awesome during the entire sales process. It took almost a year from when I first reached out to Bret to when I was ready for siding and completed. He was very patient and understanding of the high expectations my wife and I had for the job and made sure he selected the right crew to do the job right. Jorge and his crew completed the job to my expectations and even paused during major stopping points to confirm what they were doing was what I wanted before they went on to the next. They were very careful with my 1904 home and had to work around many out-of-square walls and windows and made it look pleasing to the eye. although C&W was not the most economical option, they were the only contractor I trusted with my 1904 Home and Color Plus Hardie Siding. Their easy financing options made the decision even easier.
Areas Of Satisfaction - working around my uneven foundation and out-of-square windows and walls.
Recognized Excellence - Brett was fantastic during the whole sales process. easy to work with and very understanding. not pushy! Dino came out and walked the property with me for over and hour talking about my options and making me feel much better on how the process will go and hard areas i questioned how it would be done. Jorge updated me every day during the siding installation and discussed how i wanted specific parts of the project completed.
Additional Comments - very pleased with the job!
Very thorough and professional. They do what they say they will do! We are extremely happy that we chose C & W Roofing, Siding, and Windows to install our Hardie plank siding!
Concern For Needs - Kyle White was very helpful in laying out options for our project. He went out of his way to provide sample material that gave us a better understanding of how the siding would look against our brick foundation.
Follow Up - Kyle was very attentive to our needs and followed up with us almost daily to make sure that we understood the process.
Communication - Kyle is a great communicator. He answered texts, emails, and calls in a timely manner.
Project Manager Professionalism - Jesse explained how the project would go and was very helpful in helping us decide colors and patterns.
Professional & Organized - Everyone involved in our project displayed outstanding professionalism. They were the most organized team that I have ever observed.
Quality: Workmanship/Materials/Crew - The crew that installed our siding was very skilled and professional. They used quality materials and construction techniques and used a very systematic approach to the project.
Value - This project added great value to our home and our neighborhood. The price was competitive and reasonable and it was money well spent.
Lead Source - Google search
Areas Of Satisfaction - Every area exceeded our expectations! Kyle White is a sales person that puts customer satisfaction at the top of his goals, Danielle in the office was very helpful with the financial aspects of the project, and Jesse and his installation crew treated our home as if it were their home. Even the subcontractors that supplied the portable toilet and delivered the supplies were very respectful of our property.
Recognized Excellence - Kyle White, Danielle Gomez, and Jesse and his installation crew.
C&W Roofing and Siding just completed a lot of upgrades to my house. I had a new roof, siding replaced with Hardie Color Plus and new gutters installed. The workmanship was outstanding and very professional. The job was cleaned up daily and kept very neat. I am very happy with the results for all the work done. Strongly recommend this company.
C&W did a professional job from start to finish. We had them fully replace all the siding on our house. The team is extremely knowledgeable and skilled in performing the job. We are pleased with the work performed as well as the guidance they gave throughout the project. Working with the team was a pleasure.
They all did an amazing job and went above and beyond to satisfy us. Their prices were very fair and did extras with no added charge . Dino was right there to make sure everything was done right and to fix anything we weren't satisfied with they even reinstalled out gutters after the siding job was done. And they gave us a military discount to boot!
Recognized Excellence - Dino and his men did an awesome job they went above and beyond for us. Bret was very good to us he made sure we got our money's worth and his pricing was extremely fair.
Areas Of Satisfaction - They did some extra things that weren't in the quote , and were right there if there was anything we weren't satisfied with to make it right.
Additional Comments - They did exceptional work for a very fair price! We would highly recommend them.
Lead Source - Online search.
Areas Of Satisfaction - C&W kept its promises from the initial contact to the project completion.
Current Referrals - Not currently, but when learning of people looking for services offered by C&W, will certainly pass recommendations. It seems though that C&W is currently working on a project in our neighborhood which may or may not be linked to observing our project.
Recognized Excellence - Although all contacted persons deserve credit, the working crew was efficient and seemed to know the business at hand very well. The crew was also polite and kept their work area clean.
Excellent workmanship, professional, timely, and trustworthy. Highly recommend. Adds great value to my house.
Workmen and Supervisor were attentive to detail. Crew showed up on time and worked steadily through out the day. Area around the home was kept relatively neat and all was cleaned up when the project was completed. Punch list of minor items was completed quickly and professionally.
They went above and beyond. They did fantastic work!
Areas Of Satisfaction - Timelines were clearly communicated and the project was completed much faster than originally planned!
C&W Roofing, Siding & Window Co. was very professional and did great work. The job they did on my home was fantastic. What a great bunch of people. I'm so happy I let them take care of my homes needs. They were a great choice.
Lead Source - Internet
Areas For Improvement - They excelled in all areas.
Areas Of Satisfaction - Their professionalism and always keeping me up to date on the next step.
Recognized Excellence - Rodrigo and his crew, Chad, and Deano. They all did their part and were all great at what they do. Thanks so much to them all.
Areas Of Satisfaction - I was most satisfied with the salesman.
Recognized Excellence - I would like to recognize the salesperson, Brett.
C & W did a great job! We absolutely love our James Hardie siding! I will recommend C&W to everyone!
Areas Of Satisfaction - They replaced/repaired rotten areas and sent us photos of the work along the way! So awesome! They finished the project so quickly and it was a very big job!
We could not be more pleased. We interviewed quite a few companies and were very pleased with C&W Roofing, Siding & Window Co. We are glad we chose them.
Follow Up - We couldn't have been more pleased.
Lead Source - We learned about C&W Roofing, Siding & Window Co. through a Google search.
Areas Of Satisfaction - We were most satisfied with the friendliness of the staff. They did not make us uncomfortable being on a work site, and the end product was spectacular.
Recognized Excellence - We would like to recognize Jorge, Dino, and Brett for their exceptional service. We liked Dino. He was fantastic. We would like to recognize the foreman, Jorge. He was phenomenal. We want to give credit where credit is due, as he was great! Dino was very attentive. Anytime we had a question, he came right out. The main guy, Brett, was really nice, and we really liked him.
Additional Comments - We are so glad we did it.
I couldn't be more pleased with their work.
Lead Source - My neighbor used their services.
Areas For Improvement - They didn't fall short of my expectations. It all went well.
Areas Of Satisfaction - I was most satisfied with the personal attention. Chad went out of his way to make sure I was satisfied and my needs were met.
Current Referrals - I have given their name to everybody.
Additional Comments - I highly recommend their professional services and resources.
Recognized Excellence - I would like to recognize everyone for their exceptional service. Everyone did really well.
Areas Of Satisfaction - All areas met my expectations. All aspects of the job were good.
Respectful - Work crew was friendly and courteous
Communication - Office staff and customer representative contact provided excellent communication throughout the project!
Recognized Excellence - Bret White and Danielle Gomez were especially excellent to work with
Areas Of Satisfaction - My wife and I were completely satisfied with their work and would not hesitate to use them again.
Recognized Excellence - Chad, Jorge and his parents, and Brian
C&W did a GREAT job. The first batch of siding had marks on the boards, the on site project manager stopped the install and advised me. The next day a new batch of siding arrived and the install went smooth. It looks great. They did a excellent job of cleaning up after the job was complete. Totally satisfied..
Lead Source - From the Hardy Board website under approved installers
Lead Source - Referral from friend
Areas For Improvement - None
Areas Of Satisfaction - Jorge and installation crew were great
Recognized Excellence - Jorge
Work was very satisfactory.
Lead Source - I heard about C&W Roofing, Siding & Window Co. after doing extensive research for a siding company.
Areas Of Satisfaction - I was most satisfied with the complete project, from beginning to end. The workers were courteous, and professional. They completed the job in a very timely manner. The materials used were ideal, and the painting and gutter systems they installed, were basically the best I've ever seen.
Lead Source - Better Business Bureau
Areas For Improvement - Highly professional. Will hire them first when needed
Areas Of Satisfaction - The supervisor kept me informed of all that was done for the entire two days explaining the products used and how they worked to accomplish the goal. They treated me with great respect and dignity
Current Referrals - Neighbors are always looking for competent people to provide your services
Recognized Excellence - I don’t know his name but I am sure he was the supervisor. He took great pride in his work was highly knowledgeable and kind.
Additional Comments - A plus
Areas Of Satisfaction - The gutter crew was absolutely fantastic. They showed up early, worked very quickly and efficiently, and recommended changes to the previous configuration that solved some drainage issues we had. They were very professional, knowledgeable and quick.
We were very pleased with the work of Kyle White and his crews. He was very thorough, responsive, and reliable in helping us review options and choose the approach that worked best for us. They were accommodating and effective scheduling the work to meet our needs.
Current Referrals - Yes & have already recommended them.
Recognized Excellence - Kyle White
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of C&W Roofing, Siding & Window Co. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys