I have already recommended C&L Ward to three friends.

Great ppl and great work.

The follow up is where this company failed. Had to make several phone calls to have someone come out and look at a few issues with new deck.

Firstly, I'd like to say that the deck build was great and the installer was amazing.

As far as the disappointments, the salesperson did not include some of the finishing items. The deck was going to be smaller so some of the house was left exposed with no plan for C&L to finish it. When I brought this up during the build a sales person charged me an extra 300 dollar to put up a piece of wood that not only looked terrible but was taken back down when the deck went up. I was basically charged for nothing. There also was no plan for finishing the siding where it met the new deck. It was left unfinished and we had to figure it out. Again, not on the deck builder, but on the sales team that did not quote this completely.

My BIGGEST issue was the demo crew. They hit our drain tiles (denied it and cut them out), hit an electric line, which they knew was there, and worse, they hit the house with their machine. If they had measured the holes correctly, they would not have hit the drain tiles and likely would not have been close enough to the house to hit it. Tony, the deck installer, was so great at managing the first two issues and the crews that came in to fix them. The fix that they ended up doing for the house damage is OK, but I feel like they should have resided the back side of the house. Each installer that came to the house told us stories of how this demo crew had messed up at other locations and how builders were requesting NOT to have them on their jobs. It makes me pretty upset knowing that this was known but they were sent to my home anyway.

So.. the installation, Amazing, the rest?.. C&L failed even though they DID fix the issues created by the demo crew.

Professional and kept us updated

The whole experience was much more enjoyable than I thought that it would be. Todd was very knowledgeable, answered our questions, and did not put any pressure on us to make a purchase. Ashley was top notch in keeping us informed about the progress of our project. I really appreciated being kept informed throughout all of the steps. The installers were friendly, professional, and excellent at their job.

Great company to work with. Everything went very smoothly from beginning to the end.

C&L Ward is a great company. They do excellent work. Great customer service. All around a great company.

The communication all thru the process was great. Love my doors.

I can’t shake the feeling I overpaid for my roof.

Fast and efficient service

The worker was very efficient and took time to explain his work. He completed the task completely.

Excellent workmanship. The person who built our deck was Tony, who was exceptionally hardworking. He had no problems answering any questions we had along the way of the build. Looking forward to working with this company again in the future.

Concerned with coordination of staff with follow-up issues.

We were very pleased with the whole experience working with C&L Ward, beginning with meeting Todd Carleton and learning about our options for new windows, to the ongoing updates on the project, to the final installation. Great company, great products!

C & L Ward did a great job in a timely and professional manner

Over half the screws are rusted in there months,gap in corner boards

Some communication issues but good for the most part. Initial detail work on project was a little sloppy but was corrected.

Screws were left sticking up and ahurricane tie was missed completely and we found it on the ground. I expected better workmanship for the price we paid

Professional and job done in a day I was impressed.

They were very professional, knew what they were doing, answered all my questions, and did very well.

I have already recommended them to friends.

start to finish was a good experience

Not much of a follow up after job was done, We had questions about the job but have not heard anything from the company or i crew.
Rather disappointed with the lack of contact

I have no friends and my family hates me

I have some shingles that are not laid down properly.

Project went perfect from sales thru measurement thru installation very well without issues.

The whole process of removing old deck and building new one was handled professionally and to my satisfaction!

The construction was carried out by Phil, Shaun, Doug, and Joe. They were excellent with their knowledge, cleanup, and courtesy. That makes a big difference to me.

They built a quality deck.

We have used them twice, and I'm looking forward to a third time next summer.

See #13.

Beautiful job and pleased with final completion.

The people were very knowledgeable and very kind. There was only one problem I had, and that was my misunderstanding. It was that there were spaces on the deck that let water leak through. So a lot of water got in the basement, and my old deck didn't have that; it was tied together, but that was on me.

We are satisfied with the new windows and sidings. The workmanship was beyond my expectations. I would definitely do business with them again in the future!

C & L ward came through greatly for me when I needed to meet my Fourth of July deadline for a family event. Thank you so much!

You’ve annoyed me for surveys too much and your price on doors was ridiculous.

Great customer service from Kourtney and Nicole. The installation team led by Cody did a great job.

Everything I experienced from the beginning to end was great. From when all the windows were completed and afterwards, it was a positive experience. Everybody was good, polite, and professional. Everybody was great. Nothing but great things.

The person that came out, never told me when he was finished , he just left. I had to assume he had finished. Now, a mobth later some of the siding they installed is coming down.

Nice products, but very expensive.

We have done business with CL Ward since 2015. Have always been very happy. My last window installation was disappointing. A sky light was to be installed. The crew lead admitted to us that he had only installed skylights twice before and they always leaked. They needed the manufacturer instructions to install. The two other crew ppl were brand new and randomly removed shingles and had no idea how to reshingle. The wrong products were installed ( shingles and water shield) and they did not bring enough product to complete the job

Process was frustrating and we had to keep pushing the process. Never heard from anyone that our final inspection had passed - obviously we saw the inspectors report, but no follow up from C&L Ward

They were amazing from start to finish. We had one little slip up, but they were on top of it, so it didn't even matter, because they were amazing.

I would recommend C&L Ward to any of my friends and family. They offer quality work, customer service, and a great price!

We had no follow up inspection. We have a couple small issues to be remedied

Took care of our concerns and addressed them .

Door finish imperfections upon install

Strong communication from the entire team and the time spent in demonstrating the quality of the product features.

Your management team doesn't care about anything the customer has to say.