attention to detail, quality of workmanship and sticking to the schedule were noteworthy

CL Ward is very slow to respond, acknowledge and fix problems. It is like the right hand doesn't know what the left hand is doing.

Hello. Terrible communication between workers and C&L office.
Workers smoking marajuana on our property while my wife ran to Home Depot for them. They left the marajuana stuff on my patio furniture. Could not reach the company to report due to being on a Friday and office was already closed for the day. Pictures to prove as well.

My salesperson was very helpful. I had a problem with my septic tank cover possibly being in the why of the deck. He came back and made some adjustments with the design and it worked great. The installation crew was also top notch. I would recommend C&L Ward to everyone.
Thanks for doing a great job!

The installation process and end product met our expectations; however, the pre-installation process was challenging including: initial consultation, development of the plan (coordinating customer input with various sales people, outlining a plan that reflected what was discussed, and reviewing the plan to ensure accuracy based on what was agreed on)

The project was completed by contractors who did not speak English and who were not supervised. The work quality was an issue.

C&L Ward was difficult to work with. I always had to keep calling them; I had to call them to bill me; they were fine with letting me wait weeks on end with a hole in my house. I had to fight for them to come out on the date they originally told me.

Exceed our expectations in every aspect.

They did a great job.

They did a professional installation.

They are very professional and on time. I am entirely satisfied with the work they did.

Coordinating the work made things flow. Lining up the next project ahead of time made the process more efficient.

The construction crew was here on schedule and kept me informed each day of their progress and what would come next.

The sales staff that visited our house made us feel heard and understood, not to mention feel like we’ve known each other for years.

C&L Ward is quality driven when working on your home projects. They are very professional and do final inspections to ensure everything is good at the end of the work.

It was very good and they did a terrific job. I have had decks put in a few years back and they did great job both times.

They did an excellent job, and they have done work for me before. I had a deck put off the basement to match the previous decks they built for me. I knew the decks would match by having them doing the work for me again.

Always on time.

They are wonderful people, but their follow through could be improved.

C&L Ward weren’t very good about showing up for the job, and the job quality wasn’t very good either.

See comments below.

Nice people. Always informing you during process.

Horrible customer service after a disappointing experience with your contractor. We were offered minimal concessions after the contractor walked off the job (Day 1) because he wanted more money and then left a large amount of debris (metal shards, nails, garbage, and cigarette butts in our yard/landscape/decking after a siding job. WE always had to initiate communication and ask for updates. The job started approx 3 weeks AFTER the initial estimate for completion. We feel we were given an inaccurate estimated date to get our business over a competitor.
We used C&L despite being priced 20% higher than the competitor because we were provided a better date and promised professionalism & exceptional care to detail -which we did not experience.

They did a great job from beginning to end.

They did work for us in the past 3 years ago, and we are very happy with C&L Ward.