I would give them ten stars if I was able to.

This is our 3rd project with California Pools including the initial installation of our pool 31 years ago. When we have pool and hardscape projects, California Pools & Landscape is the only company we call. They are professional, knowledgeable and reliable.

From start to finish the quality of communication was high. The project with exception of unpredictable weather delays was on time and on budget. I highly recommend considering Cal Pools as your provider. They do it all including pool, hardscape, and landscape.

Have already referred 2 neighbors. One of them complete and the other started.

It was a 5 star experience from design to completion.

We interviewed a lot of companies. Cal was professional and prepared for our meeting. We nailed down a design day one and were able to move forward quickly. Others could no compare. The rest of the process was equally smooth. No major hiccups and the schedule was spot on. Their app was so helpful. It kept us informed of the schedule, dates, payments and immediate contact and feedback support.

Cal used our plans and modified them to allow us a better backyard than we initially hoped for. Simple, quite, low maintenance equipment and a larger pool and complete backyard landscape and turf. It is perfect.

We did recommend California Pools to a family member and they have contracted for a new pool.

Very communicative, the app they use is wonderful for keeping the customer up to date.

We now have a beautiful backyard after the completion of our pool and landscaping by California Pools and Landscape. Even during COVID, the project moved along well. The subcontractors at all stages were courteous, proficient and neat.

Jordan Thrasher did a fine job as our project manager.

A very special and enthusiastic shout-out goes to our scheduling manager Valerie Watson. She did an excellent job scheduling the various phases of the project and keeping us informed at all times. She was very quick to answer any concerns we had, and was unfailingly courteous and kind. California Pools is VERY lucky to have her.

One of the worst companies at communication. They took 5 months to do a 4 week project then didn't listen. The entire time I explained they were missing something they didn't listen so when they had to fix it, that delayed the project another 2 weeks. It was a horrible experience with the company start to finish.

Great communicators thru the whole project

California Pools & Landscape does great work but I wished the price wasn't so steep.

From the day I choose CA Pools & Landscape through project completion, I have always been impressed. They are a TRUE Design-Build team with open communication and transparency. This ensures the customer is always up to speed with any changes. Steve R (Design), Steve D (Construction) along with Jordan, Gabe (Startup) are amazing with their approach. Sara D is the glue that binds it all together. With all the trades involved and ever changing decisions (mostly from me), she was instrumental in keeping the process moving. From initial design to a finished pool, spa landscape package built in less than 2.5 months is Amazing! I will highly recommend them to anyone in need.

Once the entire project was agreed upon we chose the start timeline & the project was laid out. From beginning to end, even with normal changes or adjustments along the way, the project was completed on time.we were very satisfied with work, the people and the final result. I would and have recommended cal pool to people that I know.

Everyone was professional. They worked above and beyond expectations.

It was a seamless process. Everybody cooperated and corresponded. The outcome was fantastic.

We were satisfied with the service and any issues we had were promptly addressed.

We moved here from places where pools aren't needed so this is our first experience designing and building a pool. We met with several companies and chose California Pools & Landscape which was absolutely the right choice! From the design to build and then landscape things went exceptionally well. Joshua helped us through the design process and envision what it would look like once completed. His advice and expertise resulted in a beautiful functional design that we love. The build process led by Jeremiah was always on track or even ahead of schedule. Jeremiah frequently visited the site to manage progress and answer questions. The teams who worked each phase of the build were amazing (these tasks did not look easy!) Rebecca has been an outstanding project manager always on top of schedule details and keeping us informed of progress. She also brings positive energy and finds solutions to any issues that came up. This is an excellent team of professionals we highly recommend! The pool and spa are now complete and we are finalizing some landscaping items. This pool/spa is beyond beautiful, we can't believe this is actually our yard! Thank you Cal Pools, we love love love this house and yard of our dreams!

Areas Of Satisfaction

Areas Of Satisfaction - Mason work (hardscape-travertine) and cooking grill by Miguel and his supervisory staff was excellent! There attitude was “CPL WANTS 100% CUSTOMER SATISFACTION AND FOLLOWS THRU WITH ACTION! “Good Tag Line”

Recognized Excellence

Recognized Excellence - Matthew Bandeen, Steve Reichmuth, Luis Encinas, Miguel and all of the schedulers and ladies in customer service that supported and communicated with me and the CPL teams.

We've had our CalPool since April 2018. It's beautiful, we are extremely happy with everything! CalPool is number 1 as far as we are concerned. They explained every detail and procedure..and they followed through to the very end of completion.

They are so fun, helpful, creative and on schedule! They were oustandanding!

Everyone at California Pools and Landscape were fabulous!

We did a lot of research on different pool companies when we decided to put in a pool. Ultimately we went with California pools because of the quality, customer service and a great pool designer. I highly recommend California pools and would use them again if I ever build another pool.

Our experience with California Pools was outstanding! Our project manager, Daune, and the scheduler, Sarah, worked together smoothly, like a well oiled engine. If we had anything that we had questions on Duane would stop by to explain or show us. If the crew(s) were going to be at our house early, I would get an email from Sarah, in advance. We have been very pleased with our pool and we get lots of compliments of how beautiful our backyard is.

California Pools really captured our vision and dream for the pool and deck. Absolutely beautiful, professional work.

Great company to work with. Delivered exactly what they said they would and impressed us with their excellent communication, attention to detail and follow up. Highly recommended!

We are really pleased with our backyard. The owners did a great job!

I was very happy and pleased that I selected California Pools and Landscape. I highly recommend them to anyone wanting to build a pool.

A+++! Would recommend, quality second to none.

Second pool with Cal Pools and we are very happy with the results

Areas Of Satisfaction

Areas Of Satisfaction - The initial design and planning was excellent. The second step of picking out colors and Decor was great.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied meeting with them at their main office.

Recognized Excellence

Recognized Excellence - I would like to recognize the service guy as well as Steve. They were both very good.

Areas Of Satisfaction

Areas Of Satisfaction - Coordination of work, communication with everyone, except for the glitch noted above. We were thrilled with Marc despite his being hospitalized in the middle of the job. Everyone just step up to the plate and we were pleased with the service. Our project supervisor, Rick, was superb!!!

Recognized Excellence

Recognized Excellence - Marc, Rick, Matt and Luis(landscaping), and all of phone coordinators....

Additional Comments

Additional Comments - We picked the right pool company and are 100% satisfied with our pool!!

Areas Of Satisfaction

Areas Of Satisfaction - Having Matt as our project manager- he was on top of it!

Recognized Excellence

Recognized Excellence - Matt, project manager

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the communication and designing what was right for us. The person we worked with who did the designing was excellent.

Recognized Excellence

Recognized Excellence - Robby and Sean provided exceptional service.

Dave was fantastic to work with and was a big help.

Sales Knowledge

Sales Knowledge - He is awesome.

Areas Of Satisfaction

Areas Of Satisfaction - The planting process was easy.

Recognized Excellence

Recognized Excellence - Dave was exceptional.

Great company! Organized and effective. Great team!!

Areas Of Satisfaction

Areas Of Satisfaction - Mark Olson was very dedicated to our experience. From day 1 he was eager to take care of us. Thank you Marc! Communication from our coordinator Sarece Ferguson was the best! I have worked in the building industry my entire life and would LOVE to have Sarece on my team. Sarece was all over her business, VERY pleasant to work with and really cares about her customer. Top notch performer...best in the business!!

Current Referrals

Current Referrals - Not now, but have told many and will continue to support.

Recognized Excellence

Recognized Excellence - Sales Marc Olson and Coordinator Sarece Ferguson were awesome!

Additional Comments

Additional Comments - Thank you to the team and staff. California pools is outstanding!

Areas Of Satisfaction

Areas Of Satisfaction - Our designer, Steve, was amazing! At the first appointment, he drew our dream pool. We didn't know what our dream pool looked like until he drew it.

Recognized Excellence

Recognized Excellence - Steve, Sarese, and Chuck

Additional Comments

Additional Comments - At the first bid California Pools might seem more expensive than other pool companies, but it's worth it! The quality and service is awesome!

California Pools and Landscaping did an exceptional job from the time Steve Reichmuth came to our home to draw up the plan for the pool and landscaping until the job was completed. A virtual reality video was produced after the water features and plants were chosen and this helped to visualize the whole concept before the construction began. The crews were all very professional and all questions were answered in a timely manner. The yard now, according to neighbors, looks like a resort. We utilized the Omnilogic system, which controls the grotto, waterfall and themed lighting from my phone. Since this a new system, it was explained and installed perfectly. I would not hesitate to use this company again.

Recognized Excellence

Recognized Excellence - Steve Reichmuth and Sarese Ferguson

Areas Of Satisfaction

Areas Of Satisfaction - The confidence we had in California pools that they earned. Great warranty program. They are financially secure to be there after pool is done unlike some of my friends pool companies. The high rating they have with the BBB

Current Referrals

Current Referrals - I have already referred 2 people and one just contracted. The other getting close

Recognized Excellence

Recognized Excellence - Marcee in scheduling and Lori in design center

I would recommend California Pools & Landscape to others, but I would advise them to make sure they ask questions about the heat pump and the equipment location.

Areas Of Satisfaction

Areas Of Satisfaction - The project was completed quickly. I love the pool.

Recognized Excellence

Recognized Excellence - My salesperson, Sean, was great.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the communication.

Recognized Excellence

Recognized Excellence - I don't remember her name, but the scheduling coordinator did a great job.

California Pools and Tim have done a fantastic job. We have recommended them to several friends that have used them and everyone is extremly happy.

Areas Of Satisfaction

Areas Of Satisfaction - I am satisfied with the overall outcome of the project itself. We have seen our dreams come to life. We are also satisfied with the great workmanship and partnership with Tim.

Current Referrals

Current Referrals - Everyone we know has already been told about them. Our neighbors are in the process of talking to them now.

Recognized Excellence

Recognized Excellence - Tim is absolutely fantastic to work with and very responsive. We are actually working on phase two with him already.

Areas For Improvement

Areas For Improvement - None.

Areas Of Satisfaction

Areas Of Satisfaction - Cliff Fox addressed every question and problem I had. He resolved everything quickly.

Recognized Excellence

Recognized Excellence - Cliff Fox

Even though there were a few bumps along the way, my pool/spa/outdoor living space project went as scheduled. I am still waiting for a resolve on one small plaster issue with the spa, but other than that and having a sub contractor damage our mailbox (replacement coming) we are very pleased with the professionalism and prompt, courteous service we received from California Pools and Landscape.!

Areas Of Satisfaction

Areas Of Satisfaction - Aaron, our project sales manager was extremely helpful in bringing about the complete renovation of our once bare backyard.

Recognized Excellence

Recognized Excellence - Aaron, sales Marcie, project manager

Additional Comments

Additional Comments - Thanks to the whole crew, from office & field staff to all the sub contractors that helped make our new outdoor living space, complete with pool and attached spa a reality.!

Well done project. Project was complex with pizza oven, fireplace, sink, grill, fire bowls, etc.People are wonderful at California Pools and Landscaping. Though you might pay a little more with California Pools & Landscaping, the timing, warranty, and finished product were just perfect. I cannot say enough about the company and its people - they certainly delivered in all regards.

Areas Of Satisfaction

Areas Of Satisfaction - Everything - the entire experience - from sales to project manager to warranty folks!

Current Referrals

Current Referrals - I have already provided California Pools & Landscaping to my neighbors, as they are very impressed with the finished product.

Recognized Excellence

Recognized Excellence - Sarese Ferguson, Tim Leichtnam, Chuck Schlueter

Additional Comments

Additional Comments - Thanks for the backyard/pool!

Communication

Communication - Sarese Ferguson is awesome!

Areas Of Satisfaction

Areas Of Satisfaction - Sarese Ferguson responded to my questions quickly, communicated expertly and resolved my concerns very quickly.

Recognized Excellence

Recognized Excellence - Sarese Ferguson!

Additional Comments

Additional Comments - We love our backyard. Thank you!

Areas Of Satisfaction

Areas Of Satisfaction - Such a huge project---and it all moved along pretty smoothly for a result we are thrilled with.

Recognized Excellence

Recognized Excellence - Steve Dreher--very quick in response and genuinely desiring our satisfaction.

Areas Of Satisfaction

Areas Of Satisfaction - matt Sauer and Sean getting things accomplished

This experience exceeded my expectations!!

Areas Of Satisfaction

Areas Of Satisfaction - Communication and Professionalism stands out for us.

Recognized Excellence

Recognized Excellence - Dave GrauCindy McDonald

Additional Comments

Additional Comments - Highly Recommend!!!!