We are extremely pleased with the work that the Build Pro Team (Build Pro and Sun Pro) did for us. Even when we had a few hiccups with the contractors that Build Pro hired, the company made sure that everything was done to our satisfaction. William Beliles, Vice President of Roofing Operations, went far above and beyond to help us resolve the few hiccups we had. We greatly appreciate his assistance and always following through when he said he would. Shout out to Bryan Allen (our sales rep), Tiffany Pittman and Jacklyn Hughes (Build Pro project coordinators), Jasmine Albrecht (Sun Pro project manager). We would highly recommend Build Pro and Sun Pro for your roofing and solar projects. Thank you, Pat and Deborah
Outstanding company very happy with my new roof they did great job.
Areas Of Satisfaction - Everything satisfied
Overall, I'm very pleased with my new storm protection. It has given me peace of mind during hurricane season.
BUILDPRO DID A GREAT JOB FROM START TO FINISH.
Buildpro is a fabulous company. Use them. Get them.
Areas Of Satisfaction - I was most satisfied with everything from start to finish.
Recognized Excellence - Matt provided exceptional service, explained everything thoroughly and presented visuals.
My overall experience was great. Matt, the salesman, was great. He addressed several needs and concerns that I had, and he suggested ideas that we went with. Justin, the crew leader, was very professional.
Areas Of Satisfaction - I was most satisfied with the timely manner in which they did the project.
Areas Of Satisfaction - Courteous, professional sales staff and workers. Job done on time.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Buildpro as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys