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Satisfaction
Of 11344 surveys sent, 5757 were responded toReviews 3801
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Recent reviews
Shana S.
Chris H.
Review in Columbia, MD
Way too expensive, the culture has obviously changed, more corporate than the old days. Have told my friends of my experience!
Parrish M.
Review in Rosedale, MD
The actual technical staff ( plumbing, electrical, carpentry, etc.) were great. Very professional, timely, courteous, and neat.
However, the management of the work and clarity of the scope of work by the sales rep was disappointing. We are returning customers and never had this experience in the past. Brothers has always been top notch, but not this time. So disappointing.
Review in Ellicott City, MD
Brothers Services Company was very professional.
Review in Baltimore, MD
There were two projects back to back. They did roofing and siding on my home. The roofing project went quite smoothly, including the design and installation. The cleanup wasn't complete. There were shingles left in my flower garden and my fish pool. Some of my fish died. Nonetheless, I am happy with the work that was done on my house, as far as roofing. The manager was very competent. There was a mixup on the delivery of the trash container. It arrived two days earlier than expected. I was blamed by the project manager that it was my fault since the project was delayed due to the weather. He argued with me. There is a permanent mark on my driveway from the trash container. They didn't take any responsibility for that. The siding project went well, including the design and installation. I am happy with the siding and would give it a higher rating than the roofing.
Barry J.
Heidi K.
Review in Bowie, MD
They did a really job, and they were on time. I have no bad comments.
Review in Ruxton, MD
They were timely, accurate and the quality was as expected.
Carol H.
April
Stephen P.
Review in Lutherville/Timonium, MD
Review in Phoenix, MD
I am partly not satisfied.
Michael M.
Ken J.
Roy D.
Karen S.
Bob W.
Kenneth F.
Ernest Y.
Walter W.
James L.
Marilyn H.
Steve H.
Irvin B.
Review in Glen Burnie, MD
Poor customer service
Debra B.
Joseph R.
Barbara H.
Mark R.
Review in Linthicum Heights, MD
Brothers responded quickly to my request aand provided a reasonable estimate plus there was a discount offered.
Paul S.
Tim H.
Frank H.
Anne H.
Review in Elkridge, MD
I don't think they need to improve. I think they do a good job.
Lynnette G.
Paul J.
Michelle S.
Rayhan O.
John O.
Felice D.
Review in Takoma Park, MD
They took an extremely long time to get the materials. They had to go back and forth and send them back and forth.The measurements were off. They were supposed to do it in June and it wasn't done until August or September. It took three times to get the correct wood for the project. There was about a three month delay.
Review in Millford Mill, MD
They want to charge me $100+ more than the cost of the project. The cost should be $570, and they have tacked on additional money.
Bernelyn C.
Stanley B.
Ruth R.
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