BoyerPentek has been astounding for us during an extremely hard time.
The work was great, quick and the communication was easy. It was as seamless as could be.
They set appropriate expectations on completing the work, were responsive whenever I called them, showed up on time, cleaned up during and after their work, and were exceptionally pleasant to work with. Recommended.
I Had a small bathroom repaired for damage from leaky pipes. And a joining well repaired in the next room. Carpet and dry wall replaced to game room from the above damage. The bathroom needed a new floor, new ceramic towel and a new vanity. Also needed repainted. The spare room wall needed new dry wall and repainted. I do realize this was a pandemic and it took awhile to get some items delivered. This process however, took 11months to complete and; I had to call repeatedly to get updates. When they said it was all done ,the bathroom still leaked as the floor did not reach the tub and they did not caulk around it. The wall socket in the next room was cracked and needed replaced. The wall socket in the game room had foam insulation coming through it. The carpet was laid before they painted the wall in the game room so therefor there was a line of the previous paint color above the carpet. One of the walls, that had some duct tape on was painted over duct tape and all. This whole project could have been done in a week or less. I would have been happy with 3 months, however 11months later is not acceptable.. a
Took care of everything while I was 2,000 miles away
They were very personable, accomodating, responsive, and made the process easier for me. They were an awesome company.
It was just the length of time everything took.
Too many promises were broken.
Once BoyerPentek got started they stayed until finished. The work was good and professional.
Seth was really nice to deal with. But, took forever to get done. And the carpet they put down is already coming up in spots.
Thank you to BoyerPentek!
From start to finish job went without any issues. Very professional and top quality craftsman. Meticulous results.
I was really impressed and pleased with BoyerPentek's professionalism and their follow-up.
They were very professional. They were easy to work with. Josh was great at explaining the process. Mike helped me through the process.
I thought they did a great job. They were very polite and respectful of my time since I work midnights. They are very professional. I would recommend them to anyone.
I have recommended BoyerPentek to friends, family, and co-workers.
Communication with BoyerPentek was extraordinary. Courteous, professional and down to earth. I always knew where the project stood.
I wouldn't recommend this company to anyone!
Once they got started, the work was done well, but it was very hard to get ahold of the project manager. The workers were great though.
BoyerPentek kept me informed of each step of the project and worked out each problem area in a timely manner. The workers were courteous and professional. Would recommend them to to friends.
I am absolutely likely to recommend the company to a friend.
Boyer Pentek did a wonderful job of repairing our home after we had water leak from a toilet seal going bad into the room below. They repaired the drywall, retextured the ceiling, painted and carpeted the room. I also hired them to replace the carpet in the rest of the house due to how wonderful all of the contractors were who came into my house. They were clean, nice, and very professional.
John was the supervisor and I enjoyed working with him. There were a lot of things going on. They did a wonderful job and John was always getting back to me. We agreed upon things. It was slow in the beginning and it was a timing thing, but overall they did a nice job. We started in October and we went back and forth with the upgrades. They couldn't do some things, but not through any fault of theirs. Overall, they adhered to all of our requests and they came through.
If it wasn't for the insurance company picking them they would have never been out here.
Additional Comments - They did a beautiful job and cleaned up everything and I don't have any problems. I would recommend them because my insurance likes them and I like them too. I'm waiting for the city to send me the $500 so I can give it to BoyerPentek. If they don't pay it, I'll make sure to pay BoyerPentek.
Area Of Satisfaction - Excellent workmen!
The work was extremely professional. They were excellent at the job but also very accommodating and friendly. A car crashed into our home and they were there right away. My husband is disabled and they took that into account while doing the job. I would recommend them to anyone.
Area Of Satisfaction - I was most satisfied with the work that they did. It was excellent.
Quality Of Workmanship - The workmanship was excellent.
Area Of Satisfaction - I was very satisfied in all areas.
I am highly recommending everyone, including people i dont like to avoid this company. The communication issues, and the poor work did not win me over.
They did the work efficiently and well. I have not had any issues with the roof yet.
I already did.
Area Of Satisfaction - Everyone was so courteous and prompt and cleaned up after themselves
They did a very good job. Everybody that came into work was just fantastic. We were very satisfied with all of it.
I am not sure because I am still waiting on some questions and concerns I have to be resolved.
Workers showed up on day/date specifiedCleaned up after work completed
Additional Comments - I realize the dark gray 12" x 12" ceramic tile is not readily available thru BoyerPentek suppliers in vinyl or ceramic tile and has delayed work being completed. Also that this is a small job to be yet completed However, I have located an acceptable product by Flooring 2000 Galaxy Nero dark gray slate 12"x12" tile at Lowe's DIY store in nearby West Mifflin PA. I did not rate all at a 4 star due to total restoration is still not complete as of this date.But hopping could be completed soon as this has been a long completion process for us with much patience on our part. Thank you, Jim & Rita Zumbo.
Area Of Satisfaction - They made it an easy experience.
Never again. I got tired of calling and just let them show up when they did. They didn’t start till after our completion date. Impossible to get a return phone call.
We found BoyerPentek to be highly professional. They did a superb job on my aunt's house. They went above and beyond for us. Allstate did a marvelous job as well. Everything is excellent, and I would highly recommend them.
BoyerPentek was fantastic! They explained everything, and they were very attentive to what needed to be done. The owners called to check in and gave us schedules. I couldn't have asked for a better job.
The workers were fantastic, did good work, and cleaned up perfectly. I would recommend the workers to anyone.
I am very happy with the work that they did. All of the guys we talked to when they were here were very nice, easy to talk to, and responsive to our needs.
Area Of Satisfaction - I was most satisfied in that everyone was very easy to talk to. Both my adjuster and BoyerPentek. Any time I had a question, I could contact them. They made it a fairly easy process.
Mike, Brian and all the guys were very professional in every way. We were treated with much respect during our time in need.They were truly wonderful and we were blessed to have them.
Area For Improvement - They were all wonderful and did a great job.
Work was for unanticipated repair of a damaged ceiling. It was scheduled promptly, performed promptly, and the work crew (plasters and painters) were on time, thorough, polite, courteous, and did a great job! We are very happy with the results!
Slow response time. Had to have them come to my home three times to get the issue fixed. They acted like I should be willing to live with their improper install and told me nothing could be done. Finally, on the third visit they set someone who drill in two screws and resolved the issue.
They were prompt and did work quickly.
Area For Improvement - Well my window isn't fixed yet, they were supposed to show up last Thursday but they didn't. They were supposed to come out to fix it last Thursday but I haven't heard from Jake yet. I don't know if that's a miscommunication.
Certain minor items and details at the end weren't completed.
While in Chicago at Wedding anniversary celebration did I need to get an emergency water problem taking care of. My son called Boyer Pentak and they rushed to the scene as quick as possible to avoid any more water damage. I was able to utilize there blower fans for almost a whole week to get rid of all the dampness to my home.
they were very professional and did a very nice job. All of the workers were knowledeable, courteous, kind, and cleaned up behind thhemselves.
Did not put a door in my bathroom, or finish with the installation in laundry room, poor job in garage.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of BoyerPentek as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys