Sales team was knowledgeable and very patient answering my many questions Customer service phone support was a bit less helpful but the rep called right away to solve that issue Windows are great but the grids are wider than I realized …my bad. There was an issue with a wrong order on three windows which was corrected and replaced with no trouble

It was smooth from beginning to end.

We are waiting for the job to be completed. I will be happy to take your survey as soon as the job is completed

The product looks fantastic and the turnaround time of 2 days was a game-changer for a household with only one bathroom!

Everyone I dealt with was very friendly and professional and work was done as promised

Over all a good ex. A 50 guarantee a big plus.

The ability to design any style you want.

The installers didn’t understand what I was asking it became very stressful . Better ability to communicate

Highly likely to recommend Great service from start to finish

Crew was very professional
On time respectful of our property and pets
Went right to work and did an outstanding job replacing our windows
Cleaned up and explained everything

Both h window and patio door defected

The installation did not occur on the scheduled day because someone in the office did failed to put in the work order. We saw the salesman reserve that day on his laptop. When the workers did not show up, I phoned Ayissa to find out what was happening, she said she would look into it, but did not call back. I then phoned our salesman who got busy and got us scheduled for the next day. (I had repeated emails telling us to be ready for our installation on the 20th ) The workers did arrive right at 8:00 the next morning and worked steadliy. We should have checked on their work as they went along, but trusted that it would go well, big mistake. Our salesman ordered a shelving set that was indented , but by the time we saw the job, they had already put the wall in place. Three grab bars were on the intial order and only two were installed. I examined their work order and sure enough, it didn't contain a third grab bar or inset shelving unit. I saw the screen on which our salesman had put in the order. Again we contacted our salesman who arranged for an installer to come on Monday to put in the grab bar and two flimsy corner shelves. The shelves are better than nothing, but not what had been ordered. We have nothing particluar against the Koheler brand, but truly feel that Ritewindow needs to get their act together. I would really hesitate to recomend your company to anyone.

I’m just so impressed with all the staff that I have communicated with in all departments. I would recommend Rite Window for anyone that needs new windows.

We like the quality of the sliding glass door, the workmanship of installation; however, communication about setting up installation time left something to be desired. On the day of scheduled installation, which was 2-3 weeks beyond what we expected, Rite window called and cancelled the installation. They scheduled a date 2 weeks later, which was unacceptable to us.

Quality product, made in USA, good warranty plan, in house contractor/installation team, sales rep willing to work with me to come up with a pricing plan to my satisfaction

I recommend listening to your customers and doing whatever you need to for them. Your products are not cheap and are very costly, so if your customer is not satisfied with the final product and install, listen to their issues and correct them to their satisfaction, not to your companies policies. Competition is waiting for a chance to steal your customer. Dont allow that to happen due to ignorance.

Windows were pricy

We would definitely recommend Rite Window. We are very satisfied

Well worth the wait for such a beautiful outcome.

Everything went as planned. The installation was smooth.

Overall, we had a good experience with Rite Windows. The sales presentation was very well done, not pushy but very informative. Also, the installation crew was very efficient and professional. Our installation was quick and easy. Our only negative aspect was around the permitting. Our project got confused with another by the Rite representative. This created a lot of confusion on our end with trying to figure out what was going on and if we were all set for installation. There was also no comprehensive follow-up by the Rite representative, and it was not until the install team called to schedule that we were able to get someone to verify that the permit was setup correctly.

Fast professional

Cost

great products, love my new storm door

I LIKED THE WAY,I WAS INFORMED ALL THE TIME. NOT MANY COMPANIES DO THAT. i HAD A NUMBER I COULD CALL WITH ANY QUESTIONS I HAD.