Joe Lecko, the project manager, is very nice and easy to talk to.
The employees did a great job and explained things well.
Was not clean
Terrible communication. Would tell me they were coming at a certain time didnt show. Said they were coming on a specific day didn't show, when they could have just called and explained to me what happened .
Very professional and friendly people. Their workmanship was excellent. You cannot even tell where they repaired the ceiling. They came in and did cleanup first, dried out the area and then repaired the ceiling, all in a timely fashion. Every BMS CAT - Cleveland employee that came to the house was respectful, courteous and friendly. They did their job, cleaned up and were pleasant throughout the entire process. I have already recommended them and will use them in the future if the need arises.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of BMS CAT - Cleveland as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys