Areas For Improvement - Excellent communication and overall work.
Additional Comments - Overall we are pleased
Areas For Improvement - I am pleased with the overall service, thank you!!
Machine broke after a day and leaked water. No one cane out after I reached out to replace it. Home built in 2012 and told we were required yo have an asbestos test.
We will never use Blusky again. The sub-contractor they hired was incompetent, unethical and dishonest. Our whole experience with Blusky was horrific every step of the way and the only plus is we can put it behind us as a lesson learned to never use them again.
I would not recommend to friends or enemies. Not professional at all.
BluSky was exceptional. They managed our very large insurance claim during a time when materials and labor was in short supply. They secured better sub-contractors than we could have secured ourselves, did work immediately upon material delivery. Ben worked with our insurance on several adjustments to estimates, and never missed a call. Jose, managed sob-contractors from 6 trades, and ensured all the work was done well, even when subs had to return to fix something.
Depending on your situation this company may work out just fine. I cannot say that they did for us. Blusky was recommended by our insurance after we experienced water damage in our kitchen. The contractors that were assigned the task of replacing cabinets chose to go cheap and replace custom cabinets with prefab ones that simply did not work. They tried to pass this mediocre job off as complete. We ended up getting everything eventually sorted after asking for skilled workers who could actually do the job properly. It was just a lot of unnecessary work done and time wasted. I hope that the team learns from their mistakes here and doesn’t do this again with future customers.
They were above expectations in all aspects! Dana and his team were the most kind and courteous contractors I’ve ever dealt with.
Areas Of Satisfaction - They got in and took care of the job immediately
Timely, courteous, professional
The restoration team at Blusky were very professional and did an awesome job! When they arrived and started working they were very careful to protect everything with care and once they realized there was more to the job they jumped right in and secured the area and took care of what needed to be done. I am so appreciative for Dana, Tristan, and Ryan and the team for jumping in and getting the job done as quickly as they did.
Excellent Team - extremely professional. Project Leader/Site Manager showed great care and protected the interests of all involved.
thought the finally of "when" they finished was a little tough on me as an 87 year old, BUT, they were all very friendly and worked hard on the project...NOT sure of the "normality" of what all was left but I guessed it was my job..??..don't know, love to find out...Bob Dwyer
Blue Sky responded promptly to deal with our flooding incident. Personnel were courteous, professional, knowledgeable. They answered our questions and kept us apprised of actions that were needed. They completed their work on a timely basis.
Areas Of Satisfaction - Communication and explanation of what they were doing and what needed to be done were excellent.
Additional Comments - Good experience- professional and friendly
They are easy to work with even when you change things around a couple of times. Never give any hassle about changes. Would hire them again.
Professional and Knowledgeable - All the workers, especially the painters, took pride in their work, something not always true these days.
Areas Of Satisfaction - Very prompt actions, when needed, by Andy Cox.
I would definitely recommend BlueSky. I enjoyed working with them all, the quality of the materials was excellent, and the kitchen looks beautiful. Overall, I am pleased with the work that BlueSky completed for me and in some ways they went above and beyond.
I’m only disappointed that a hole in the ceiling was left in a place where a cabinet was taken out and replaced by shelves. They said that was not in the scope of their job. I couldn’t wait to show off my kitchen, but was embarrassed by the glaring hole in the ceiling. More communication of how unexpected things would be handled with clients should be considered.
If I find someone who need a contractor I would recommend BluSky Contractors.
Areas Of Satisfaction - Professionalism, Communication, Actually Cared, Responsive
The crews working were great. The managers were terrible, particularly Chad Kuehn and Kayla Vehslage who often did not return phone calls or respond to emails. Work on my home did not begin until almost 3 months after the claim was started. I attribute that to poor management.
From start to finish project ran smoothly. No hiccups in between. Also communication with Melissa Lantier, Project Coordinator, was excellent. Whether communicating on the phone or in email, she was very clear and direct.
Our experience with BluSky made a stressful situation much easier to deal with. Everyone that we dealt with, from Project Director (Ben), to Project Manager (Sean), to the contracting crew were responsive to our questions/concerns and very professional. We felt our project was in good hands.
Project Director Updates - When we had a need to discuss things with Ben, he was readily available to speak with us. Our Project Manager (Sean) was very knowledgeable about our project and kept us well informed and up to date.
Areas Of Satisfaction - Communication, knowledge, patience with us and our many questions, crew was respectful of our property
Additional Comments - It was a pleasure to work with BluSky
Areas Of Satisfaction - BluSky went above and beyond what was expected. Ben and Jose kept me informed all along the process and I could not be happier.
Additional Comments - Ben and Jose were fantastic. These guys really care about their customers and made a difficult process easy! Thank you!
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of BluSky Restoration Contractors of Raleigh as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys