I am extremely happy with the job that Big L did. There were a few issues with some of the windows that came in, but the company had everything fixed and replaced within a week. The crew was extremely knowledgeable and professional. They went above and beyond to answer any questions I had. Dan was great to work with.
They just need to keep doing what they are doing and they will be fine!
I am very satisfied with the product and the workmanship.
Mark Piegay is a sweetheart.
Very satisfied-great to work with. Quality products and installation services!
Everyone at Big L is very helpful. They always show up to do the work on time and work is of the highest quality. I've used them for two different homes we owned and will always go to them as my first choice.
We are very satisfied with the product and service.
I had them 5 years ago and they were fine and took care of my problem with my front door. It's only been about 6 months, so we'll see which door lasts longer.
We had to wait for them to replace doors and windows, and the fact that we are dissatisfied with the installation as well, I think we should be partially reimbursed. We won't recommend Big L to anyone until they do.
We were very happy with our experience with Big L. The crew was efficient and courteous. They cleaned up beyond our expectations. We were concerned about the appearance of replacement windows on our century old home but they look great and are way better than the originals!
I am very pleased with Big L Windows & Doors.
I was extremely pleased with the people that worked in my home, they were very professional.
I've used Big L more than once and I will use them again. I would recommend them to anyone.
Big L Windows & Doors is the whole package! They are great company to work with! They did everything as discussed in a timely, professional manner. Overall they are great people!
Work and quality exceeded expectations!
Likely To Recommend - I already have recommended them. Work and quality exceeded expectations!
Areas Of Satisfaction - I was most satisfied with how quickly it was done.
Additional Comments - We were very pleased with Travis and pleased with the price. We had other people come out and we thought they were extremely overpriced, and I didn't think their product was what we needed - it was a lot of up-selling.
Areas Of Satisfaction - I was most satisfied with the customer service portion of ordering and delivering the products.
Areas Of Satisfaction - On time and installed under four hours.
Additional Comments - Great team very professional got the job done quick.
Big L and Doors has done work for me before, prompt,clean, and on time. Have no problems, and they are willing to work with you if they need to. One area is the workers know there job, and would have them do other work for me in the future.
Areas Of Satisfaction - When you had a question on an area they were working on, they had an answer or explained what they were doing.
Recognized Excellence - Dan Robison was very helpful when I needed the right window to be put in place of and old Pella Window.He took all the necessary measurements and all worked well. Good employer.
Areas Of Satisfaction - I was most satisfied by their timely manner and clean up.
Working with Big L was a pleasure every step of the way.
Areas Of Satisfaction - ALL !!From phone call to job complete, GREAT JOB !!
Recognized Excellence - Travis and the install team.Exceptional service.Thank You.
Additional Comments - Great Company, Great Team.
Areas Of Satisfaction - Workers came out when scheduled. Workers were professional & left work area clean
They were amazing. They were on time, friendly, and made me feel comfortable. They were in and out quickly. I would recommend them to anyone. I had 5 estimates and I picked Big L Windows & Doors.
Professional & Organized - They were amazing.
Recognized Excellence - They were all good. Xander was an excellent salesperson. I had 4 other people come out and give estimates and I chose Big L. Xander was the most knowledgeable and he made me feel comfortable. I understood what he was saying. Whoever led the crew was amazing. They were all on top of it.
Repeat Business - I was so happy with the windows that I had them come back and do bay windows. Now, I'm having them come back and do my upstairs windows. They are going to be doing 7 more windows for me.
Areas For Improvement - They were wonderful. They did everything we asked them to and they were on time. They were great.
Additional Comments - Everything was great.
Areas Of Satisfaction - I was most satisfied with the whole thing!
Recognized Excellence - They are all really, really good.
Repeat Business - If I had another project, I would use Big L Windows & Doors. Right now, I do not have anymore projects planned.
Additional Comments - I have been really pleased with the work they do and the service they give.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Big L Windows & Doors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys