I hired Belfor to fix my home when a tree fell on it Christmas Day leaving me homeless. I feel like the entire process was rushed and I ended up covering a lot of the final steps out of pocket. I was without Heat and air conditioning from June 2018 until October 2018, while it was brutally hot with the heat wave we had, when I had to hire an outsourced company to fix my heating and air conditioning which was said to be a result of the construction materials overloading the system. The entire situation was a mess and honestly it was much more stress than a single mother should have had to go through overall. I literally lost everything that was of value and was left to manage that plus flooring on my upper level out of pocket because it was not communicated properly what would be needed via funding. The entire process was stressful and unnerving while hearing griping from my neighbors about loose materials around my under construction house. Will not use the services again.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Belfor - Harrisburg as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys