It was an overall positive experience.
I already recommended BCI Exteriors Inc to a friend.
Great company to work with. A knowledgeable staff who demonstrated that they were motivated as well as concerned to ensure that my roof was done properly.
I was very pleased with the professionalism and attention to detail of BCI Exteriors. I would absolutely hire them again and recommend them to friends and colleagues.
The work quality was awesome. The crew management just flopped. I didn't know what their issues were. The work was fantastic. The management was poor, except for the project manager.
It was a good job.
The quality of their product and service was superb.
We were extremely impressed with the knowledge and suggestions provided to us by our Project Specialist Steven Kluck! Steven actually went up on our roof and recorded a visual inspection of our deteriorating roof for our benefit so that we could make a more informed decision on what to do next. Kurt, our Roofing and Construction Foreman, was a true craftsman along with his team of roofers. Kurt also performed additional improvements to our roofing area because he wanted his workmanship to be outstanding and to achieve the result of a very satisfied customer! We are so pleased and fortunate to have chosen BCI Exteriors, Inc. as our roofing, skylight, and gutter/downspout installers. The new gutter/downspout installer and his helper also did an outstanding job. Steven Kluck's recommendation and knowledge of a new skylight installation for us was extremely helpful in solving our overall roofing problem.
I needed the roof on my house and porch replaced. When Steve came out, I made it clear that I wanted quality materials installed correctly. I also wanted a crew that would show up when they were scheduled and, if they could not be there at that time, notify me as soon as possible. I consider good communication a necessity. He assured me that communication was very important to BCI. The initial inspection was thorough. The crew came when I expected them. They were courteous and kept the jobsite clean except for a few small scraps. I monitored the job and what was installed was what I expected. It was an excellent job with one exception. The porch has only one layer of underlayment and a layer of bead board on the ceiling. The nails used were too long and no one noticed they were coming through the ceiling and splitting the bead board in places. I notified Steve when I noticed the problem. He came out and took pictures and assured me it would be taken care of if they had to rip everything off including the bead board and replace it. I said I would be happy if they ground down the nails, patched the holes and painted it. This is what they did, and I actually think it looks better now than it did even though it had been professionally painted the year before. In addition, I had them replace a gutter that had leaks. The workers who came out to do that initially came, looked at the job and left without saying anything to me. When I called and asked about it, they said they didn’t know how they were going to get such a long piece of gutter where it should go because of the structures around my house. It took a few calls to get them to reschedule and come out to finish the job. It has been completed, but I still have one question about the downspout that remains unanswered. I also requested that a piece of aluminum covering my fascia be replaced. That was done by another crew, and I’m very satisfied with how it looks. All-in-all, I am very satisfied with the job that BCI did. A friend said they did a good job for her, and I recommended them to a friend, who had a very difficult job completed and is also very satisfied.
BCI Exteriors is very good at communicating from their initial meeting with you until the job is complete. They go over everything as to what supplies (items, quantities, colors etc.) and services you will be receiving and when as well as the total cost eliminating potential errors or misunderstandings. The site supervisor was excellent including going on the roof as needed to monitor the work. He addressed our questions and concerns quickly. The work crew was hard working, accurate, and efficient. The office staff was polite and helpful. BCI Exteriors made us feel like we were all on the same team.
We were very happy with the work that BCI did for our roofing project. They were very timely, cleaned up well and did a very high quality job!
BCI followed through with exactly what they told me they would do with the quality and time! I am totally impressed with the people that I worked with!
When you write a contract, they write down exactly what they are going to do. BCI minimally met what they said would do and then the people went beyond that. From the follow up to the workers cleaning up around the house and the workers asking what else they could. That impressed me.
I was most satisfied with the scheduling and the fact that BCI Exteriors stayed with the schedule and had no surprises for me.
I would like to recognize the salesperson, I believe his name was Steve, at BCI Exteriors for his exceptional service.
Mitch was very knowledgeable , he was great w/help in picking out best color, etc. Was patient w/me with some indecisiveness.
They did an amazing job.
I was most satisfied with how thorough they were. They worked hard, cleaned up and did everything in timely fashion.
We were very happy with them. They did a great job from start to finish. All the different crews complemented each other. We were impressed!
The foreman for the roofing job did a great job. The man who came and did the soffit work and miter work was awesome! Everything looked so good. When gutters came, that guy did a great job. He worked by himself and finished the job the next day working in the snow. Everything complemented each other, the roof, the gutters, and the soffit.
The BCI and Owens Corning experience will probably be the best roof I have ever had in my life and I am 68 years old.
Great people to work with.
We're happy with our roof, and it was a smooth experience.
I was very pleased with BCI Exteriors workmanship.
BCI is extremely professional, all their employees are courteous and always helpful to meet our needs and requests. It was a pleasure to work with them, they were the best contractors we had in the 30 years of home ownership.
The product is as expected although the communication along the way was disappointing. The project required constant follow up from us, resulting in multiple phone calls and a poor customer experience.
We had to do more project management on the project than they did, and it was far more of a hassle to me to make sure my work was done appropriately. I wouldn't put someone else in that same position because they use subcontractors.
They were very nice to work with. They were very friendly and knowledgeable.
The salesman we had was very helpful, however, when he sent an email, he did not follow up to see if we read it. I, unfortunately, did not open the email as I forgot about it. When I finally did open the email 2-3 weeks after receiving it, it was to be signed so that material could be ordered. I do realized this was my fault for not opening the email right away, however, as a sales representative, you would have thought that he would call and ask if I received the email when there was no replay within a week. The day before the project was to begin, two gentlemen came to our home on a Sunday afternoon and were found walking around the house. They did not come to the door to state why they were there. We had no idea that someone from BCI was coming that day, especially a Sunday as no one communicated that to us. A little advanced notice would have been appreciated. The crew was always there on time and picked up after themselves very well with the exception of several cigarette butts found on our lawn. When the job was completed, we were never called by anyone from BCI to inquire if we were satisfied with the job done or the product itself. Actually, we have never been contacted to this day to see if we are satisfied.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of BCI Exteriors Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys