Communication was a real challenge.
We are very satisfied with the work they did. The work was done very well. There were some delays with getting the materials.
Rich and Cody knocked on my door on a Saturday afternoon because they were working in the neighborhood. I hardly have them time to talk. Just then Rich told me that he could prove I had hail damage and that if he was wrong they’d never call on me again. Thinking this would be a pleasant way to dispense with this visit I said ok. Rich and Cody walked me to an area of my siding that was 3 feet away and showed me hail damage. Cody said if you’ve got it here you also have it all the way around your house and on your roof. You know what? They were exactly right.
All of my other interactions with them were professional and friendly. It was like doing business with family. Good family.
This experience was so awful. I would absolutely NOT recommend them.
Excellent service and communication is great.
They took too long. The process started in July and I just received the finished product in April.
Process began in Aug 2022 and concluded Mar 2023. Information provided to insurance was incomplete on multiple occasions. Materials were not properly ordered initially or subsequently. Scheduling was an absolute nightmare. I called weekly, if not multiple times a week for months. With persistent following up, it took nearly three months to get a date for install, and then the date moved three times to the right. Changes were always last minute, impacting my work. I was always nice, but I really didn’t want to be. I was so frustrated with the entire process. The only saving grace was that the work was covered by insurance, which had nothing to do with them. I felt trapped and helpless after signing the contract. I wouldn’t recommend Nationwide Exteriors to my worst enemy.
In the end, all worked out. However project manager turnover for my case and some of the contract work quality left me doing more oversight and follow up than desired to finish fully settled and fairly satisfied.
All in all I'm very satisfied with their work.
It was too good to be true. Everything was done perfectly. We are thrilled to death with it.
Everyone I engaged with was professional, courteous, helpful, and honest.
Your company's Inability to pay it's bills has placed my house at risk to have a lien placed upon it. I have paid your company. This is extremely unprofessional and unfair to be placed in this position.
They were very professional. They were patient and helped me out on trying to get a bid. They worked with me and they were patient when I got my public adjuster. I succeeded with them. They worked with me any possible way. It was a long process and went very well. I would recommend them. I would rate them higher than 5 if I could. They were very good.
Nationwide Exteriors have not been attentive to me and the work that needs to be completed.
They accomplished everything that they set out to do, and they did a very good job of it.
`Nationwide Exteriors performed a free inspection on our roof and siding in June of 2022 based on a cold call to our house. After the inspection, which found hail damage to our aluminum siding from a recent storm, they suggested we file a claim for repair to our insurance company, which the representative helped us complete. An insurance adjuster reviewed and approved the claim by mid-to-late August of 2022, and Nationwide scheduled a siding replacement for late September based on our availability. Although only certain sides of our house siding was damaged, Nationwide agreed that we could replace all the house aluminum siding with high-grade vinyl siding for the reimbursement amount the insurance provided. This replacement was performed over 2.5 days in early October after weather delays. The work performed was of very high quality, with all the facings and window coverings completed in an excellent manner. We were particularly impressed with the detail work around vents, water faucets, and other external extrusions. The site was cleaned up very well and all the final financial issues were settled with Nationwide exactly as promised with no complaints or surprises. All it cost us was the insurance deductible. I cannot recommend Nationwide Exteriors enough. They performed exactly as promised, and the five or six month time frame was not unexpected. We are very pleased.
very friendly and responsive group
They did a very good job.
Bay Brothers Co. Renovation & Repair was very efficient and did good quality work.
They were patient to our needs and timing to start the siding project when it was most covenient for us.
Aaron and his team had shown such professionalism and was very knowledgeable during this process and installation. Aaron takes the time to get to know his customers and their needs and expectations. He made me feel quite confident in his skills and the skills of his team that I knew the job would be done correctly. I have and will continue to recommend Bay Brothers.
Timely, easy to work with, a job done well (roof and siding), and a follow up afterwards to ensure everything was fine. The entire process went as planned, and just as it had been described to me beforehand. Very satisfied.
I am very satisfied with their work. I had a major renovation that I could not have done without them.
Aaron and team kept me up to date on all aspects of the repairs. Very professional.
Bay Brothers is an A-plus company.
Bay Brothers Co. was very professional, courteous and knowledgeable for my project
Very satisfied and would use them again.
I am glad that I picked them.
My job was perfect; we're pleased with it.
Bay Brothers Co. Renovation & Repair did a great job.
Bay Brothers was easy to work with, and my roof looks great.
They were very professional, lived up to their word and they came through on the referral.
The completed work was excellent. Work was not completed on time as promised. There were many weather related delays and work crew not showing up as agreed to.
Ben and his crew did a great job of communicating. The work quality was great. They helped me get through the process of the insurance claim.
They were excellent in everything they did! Everything was great from the first time I met with them, to when they finished the job. They exceeded all my expectations!
Recognized Excellence - All of them! Austin, Aaron and Josiah were great!
Recognized Excellence - Josiah provided exceptional service.
I am happy with the job. If I do have anymore projects, I will reach out to them.
Areas Of Satisfaction - I am the most satisfied with the work and the craftsmanship on the siding and roof.
It's a wonderful company and I would recommend them!
Additional Comments - It was a pleasure to meet them. The work is spectacular!
Areas Of Satisfaction - All work (administrative and labor) was executed professionally and beautifully.
Areas Of Satisfaction - I was most satisfied that they were prompt, knowledgable, and did what they said they were going to do.
Areas For Improvement - Bay Brothers Co. Renovation & Repair fell short of my expectations a little bit during the cleanup. There was a couple of things they left and could have done a little better. When I read the agreement it said it was not responsible for the shrubberies. I thought things could have been left tidier.
Areas Of Satisfaction - I was most satisfied with the representative that dealt with me. If I told him I didn't like or didn't agree with something he went back and got me an answer. He did everything he could to make things right.
Recognized Excellence - I would like to recognize Roque Funtez for his exceptional service.
Areas Of Satisfaction - I was most satisfied with the work, it was done efficiently and fast.
I really found them to be so professional and enlightening! They are really nice guys and I hope to do business with them in the future.
Areas Of Satisfaction - The whole experience was enlightening. They were exception, I talked to them Monday and by Wednesday it was done. I wasn't even here and they did a fine job. They came back to show me the job and they were honest! I really didn't mind, giving them my money! It's hard to find people now days, you can trust and I found them enlightening!
Recognized Excellence - Austin and Josiah was extremely nice!
Bay Brothers not only do a quality job but do a quality follow-up job.
Areas For Improvement - I guess it would be the price. I always want a better deal, that's just the consumer in me. Otherwise, it was fantastic! I didn't have any complaints.
Areas Of Satisfaction - The overall process was timely, patient, and on point.
Current Referrals - I've already given them one person a couple of weeks ago. I'm waiting for them to tell me how fantastic their job was.
Recognized Excellence - Aaron did a fantastic job! I was impressed. A couple of the brothers came and I don't know their names, but everybody was great.
Additional Comments - I'm glad they came and did my service!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Nationwide Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys