Bath Planet of Tucson went above and beyond my expectations. I appreciated everything that they did.
They did a great job. Looks very nice! I've had no problems. I was particularly please that when we ran into a problem with my floor they resolved very inexpensively so the job stayed with in budget.
I'd use Bath Planet again.
Areas Of Satisfaction - I was most satisfied with the overall experience.
Areas Of Satisfaction - The work that was completed looks great
They were very professional and did a good job. They did a very good job for the price and the outcome is very good.
Areas Of Satisfaction - Everything was good.
Recognized Excellence - Everyone did a great job.
Current Referrals - I've given many cards out already. I actually need more cards.
Personal Message - Keep up good work.
Additional Comments - I like that they are a family owned business and seems very family oriented.
We are very happy with all the work that they did. Th shower has been fine.
Areas Of Satisfaction - I was most satisfied with Bath Planet of Tucson because of the timeliness of the work. One piece came broken and they had to order a new one. Once they had all the pieces they had all the work done from Monday to Friday.
Recognized Excellence - The owner and chief installer down did a good job.
Improvement Suggestion - They did great.
I was very pleased with the work and material, and I am likely to recommend them to other people.
Referral Program Awareness - I noticed the advertisement in a magazine.
Areas Of Satisfaction - The area I was most satisfied with in my experience with Bath Planet is that I am very pleased with my new shower.
Recognized Excellence - I would like to recognize the man and lady that came to work for their exceptional service. I would also like to recognize the person who came out and who we signed contracts with. Everyone was very patient.
Improvement Suggestion - I do not have any suggestions for something they can change. They've been a very good job.
Personal Message - A message I would like to convey to the owner of Bath Planet is that I like his business, the people, and the product.
Areas Of Satisfaction - I was satisfied with their professionalism.
Recognized Excellence - Everyone did their job well, from Hannah to the installers.
Additional Comments - I was very satisfied.
Areas Of Satisfaction - I was most satisfied with the pleasant crew to work with.
We had an exceptional installation crew! Luis and Richard were very professional, very personable, and I enjoyed having them in my home.
Quality Of Materials - 5!
Areas Of Satisfaction - I was most satisfied with the care that the installers took. They laid drop cloths to keep my home clean.
Recognized Excellence - Luis and Richard gave exceptional service.
Current Referrals - We do live in a community and do share the home improvement information and I will be promoting Bath Planet.
Improvement Suggestion - We had no problems.
Personal Message - Thank you for bring such good people.
Areas Of Satisfaction - Definitely communication and customer service.
Recognized Excellence - Hannah for sure and Keith.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Bath Planet of Tucson as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys