I would likely to recommend Bath Planet. The guy that came out to my home to get it all set up was VER GOOD!!!!
the tech who did the work wasnt very professional, had to keep leaving to get more supplies. also brought in 2 other guys to hang shower door
I am proud to show off my new bathrooms. The crews were different but the final results were the same. Very professional!!
Pros: Great selection, easy design process as long as you know what you want, professional installation - no fuss, no mess, no surprises. New shower installation meets expectations but lacks elements that would have made it perfect.
Cons: Salesperson was obnoxious. More expensive than competitors. Additional charges for requested upgrades were way out of line. And salesperson never thought of suggesting items in initial mtg. He didn’t mention existing promotions and never provided us with an itemized line by line budget proposal. He did say, “I could leave right now if you’re not really interested…”. Not great customer service follow up.
2/10 customer service
9/10 demo and installation
The job was done extremely poorly and product that was damaged. I was promised in August if 2021 that the job would be redone and products ordered. Fast forward to December 2021 and the job was not done and not a single person contacted me. I was essentially forgotten about. Due to this and my concerns with lack of communication, I voiced concerns with moving forward due to lack of trust in the company. Because I didn’t want to do exactly what the company offered, I’ve essentially been ignored since then. I’ve tried twice more via email, which was how management chose to communicate with me, and my last to attempts have been completely ignored. This company was paid in full for a job that was done terribly and with customer service and management that equals that. Because of lack of communication and attempt to fairly resolve this I’m now forced to take further action independently. It’s extremely sad what this company has done in taking my money, doing a very poor job, and refusing to have any kind of communication to mutually resolve the issue.
Great product and professional installation
I would recommend them. The whole process was painless. The salesman showed us several samples. Financing was easy. Angel the coordinator was great. Most importantly I love my new showers and tubs.
We are very pleased with the job Bath Planet did. We had a date that it had to be done by and, even though there was a slight delay, they honored their promise to get it done on time. And, they did! It is beautiful and we love it! Very affordable and no high pressure sales. They were the fourth company we got a quote from and so glad we waited and chose them. Would highly recommend them for any bathroom conversion. Great staff as well!
We had a misunderstanding. The company contacted me and the issue was corrected in two days.
Mostly good experience; however the glass company they recommended was pretty terrible to work with. They installed the glass crooked initially and caused us to go without the shower for another month, their caulking job left open holes for water to get in (after having to call someone back twice to recaulk I just caulked it myself), and after mentioning this to their sales rep no compensation was offered. It was a headache and still isn't up to par. The caulking looks like a kindergarten art project in some areas.
Had no problems excellent installer and install was timely and completed when they indicated it would be finished
We were very happy with Zintex and Bath Planet from the initial meeting through construction and beyond. We love our showers!
I don't bad mouth company's. I will not recommend them.
The price was way higher than we expected, communication after we signed contract and paid a portion was terrible. We had to ask for contract copy, follow up on shower head options as sales person only showed us three. For the price we just felt like once they got our down payment they didn’t care. Sales didn’t even follow up with us. And office staff that has been helping us either got fired or quit and we had no communication until day before workers showed up.
We are very impressed with the quality and the time work was done!! You said one day-and sure enough it was one day!
I would recommend this company but check the shower door
The workmen were polite, efficient and left the area clean.
It appeared to be a father and son team that came. Father was "just do the job". Father was not personable, the son was, probably because he was in and out. Any recommendation would be based on the cost. It was expensive for us.
Quality of product and service was outstanding!
The workers communicated with us throughout the build. Had a little issue with getting information on original bid but they got it straightened out.
One of the finish carpenters names Phillip did an outstanding job!
TOOK LONGER THAN WE THOUGHT
We appreciated the eight individuals that that worked as a team to make our bathroom dream come true.
More than very likely. Our remodel is normally the first thing I show to visitors. We've had nothing but positive feedback, not only from friends, but other contractors as well.
This was a very expensive bathroom update and we have no idea what was used for the shower equipment, like a instruction manual. If I had to do it over I would probably do a little more checking around to see how competitive the price was. Understand I am happy with the work the installers did.
Wish I had inquired about other companies. I made a quick decision due to needing a shower for husband. Not happy about this shower.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Zintex Remodeling Group as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys