Took more than 6months from the time ordered to finished. Had many issues that had to be redone. Had to clean up after workers. Still not happy that they cut the shower door shorter than the rest of the enclosure.
BUYER BEWARE!!!!!!!We had a tub and surround installed on Dec 12th. It was never done right. The tech did not put the caulking on correctly and they have been out 3 times to fix it and i'm still having problems with. Douglas hasn't called me to schedule a time to fix it.Very disappointed I called on 3/10/2020 and 3/12/2020. My tub insert filled up with water between the tube and the old tub leaving it spongy feeling. They said it would go away but it hasn't. I feel like i threw 5000 away and ill never do business with them again
I recommend them to everyone! We really enjoy our shower.
The work was very professionally done, and we love the result.
I would recommend you have in writting when your bathroom would be installed. We were promised within 2 weeks this project, which we spent over $11K, would be "expedited" because we have a wheelchair bound 90 year old that needed a walk in shower ASAP.
Smooth and painless...done in three days, awesome! I had contractors give me bids that had the same scope of work taking two to four weeks.
They give good service when we finally got it but we were delayed over and over. The quality of work was phenomenal. The man that came to the house was very knowledgeable. However the price is way too high compared to the quality of materials they have.
THE REPRESENTIVE WAS VERY KNOWLEDGEABLE, POLITE, AND PERSONALABLE.
Great Job. Very Happy with results.
We are very satisfied with the professionalism. The quality of the workmanship was very high.
I am very happy with the work they did. It was not a whole bathroom though, just the shower surround. It turned out great.
They falsified my name. They did not do anything they said and the customer service is the worst ever.
From start to finish my experience was positive. Jason did an excellent job and was thorough & courteous. He kept everything clean along the way and I didn’t feel like I had to pick up after him. I absolutely love my new shower! I highly recommend them.
parts were cut short. areas were not properly caulked.
I am extremely disappointed with this company. I purchases a one piece fit over tub and they installed a 2 piece set because the ASSUMED there was going to be a vanity in the way. No one contacted me about this and the salesman did not mention this during his visit. We are in the process of remodeling the bathroom so there was no vanity in the way. The wrong shower curtain rod was installed and when I brought it up to the installer he argued with me. When I contacted bathfitter regarding the issues we had, they made me feel like what they did was fine. The sales man came back to the house and admitted that they dropped the ball in communication and ordered the wrong materials. They wanted to just come and patch the hole in wall once they replaced the shower curtain rod. They had sent an installer back to replace the tub and I have to wait another 2 weeks to have the walls replaced. This project was suppose to take one day, but since they screwed up it has been a month and I can not place a vanity in my bathroom until it is complete, due to the fact I am afraid they will ruin it. I absolutely will not recommend this company and I am super disappointed in the amount I paid for the treatment I received.
This company did quality work; we are really happy with the new shower.
I would definitely recommend Bath Fitter! They are fast and do a great job!
I would like to thank BathFitters for an extraordinarily awesome job they did converting my closet space into a stand up shower we are so amazed on how beautiful it looks and the hard long hours they spent to get it done.
ITS SO NICE TO COME UPON A COMPANY THAT STANDS BY THEIR PRODUCT AND SERVICES (WITHOUT HAVING TO INSURE SAME). THE BATH SURROUND IS A PERFECT SOLUTION FOR A 100 YEAR OLD HOME AS IT IS SUCH A TIGHT SEAL.THE
They didnt do what i asked.
For anyone in Spokane, use the installer we had. He was fabulous!
Our installer did a great job.
Two of the trim pieces were a wrong color match, but we have been assured that as soon as the new shipment comes in they will be replaced. All in all, we have been very pleased with the quality and workmanship.
They did a great job; we can't believe that they did it as fast as they did! The installer was excellent and helpful as well.
Professionally done from start to finish. Excellent results.
This is the second time that I have used Bath Fitter. I really enjoy working with the people that we have talked to. The workers have always been excellent, and I have do not have any complaints. If I had a third bathroom, then I would use them again.
They were terrific, were professional, and did a wonderful job.
Erik was on time, very neat in the work area. He consulted with us on everything that might need our "likes" and dislikes.
Service beyond a smile!!
Great experience. Tub looks amazing. Wish we had done it sooner
Great job of installation of the tub, it went smoothly and is beautiful
The young man that came to my house was the best person I have ever had in my home. He was also as professional as I have ever seen.
We will definitely recommend you to others. Thank you.
They take their time and do it right.
I was most satisfied with how quick they were. I love the way it turned out! They were awesome!
Recognized Excellence - I would like to recognize the installer. I would recommend him to anybody. He did a great job.
Additional Comments - I was completely satisfied.
Recognized Excellence - Jason Turner for his professionalism and courtesy shown us.
Both the estimator and then our installer couldn't have been more informative and professional.We are extremely satisfied with the entire process and have recommended Bath Fitter to all our neighbors and friends.
Areas Of Satisfaction - Our installer was extremely friendly, professional, and explained each step of the installation process. He had an amazing attention to detail and completed the entire job in one day.
Recognized Excellence - I would like to recognize Travis the installer, he did a fantastic job.
I would recommend Bath Fitter Inland Northwest, but I would recommend getting multiple bids for the job first. The quality of work is excellent, and the installer was a great guy.
Bath Fitter had great workmanship.
I would not recommend this company.
Friendly, on time, very clean and just a great experience with an important job!!
Bath Fitter was professional and responsive, and worked with us to not only save money but to accommodate our schedule.
Our shower turned out beautiful and the work that was done was perfect in every way. We were very pleased.
The follow up on salesman is not as good as it should be with regards to returning calls or follow through. I explained my shower door is not mounted level as with door open water drains opposite direction in collection at bottom of door and dumps water on the floor instead of returning to shower as designed. Installer did a perfect job but was glad I inspected as project proceeded as he was not aware of the promises made regarding installation from sales person Josh. Had I not been knowledgeable this would not have gone well.
Jerry the salesman is the one that talked us into it. He helped us out from the beginning and it was a delightful experience. He was incredible, and he did not let us down. We are enjoying it and it has a lot to do with him, I just wanted to say thank you to Jerry. He directed us and said you will love this and we have not regretted it. He is a valuable asset to the company.
I'm satisfied with the value overall, but it took 2.5 months for installation -WAY too long considering the conversion was for my elderly, fall-risk Alzheimer's suffering mother.
I thought he was very efficient and on time. He was very with it! The only thing I have as a complaint is that I didn't get my call-in order for the frosted glass.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Bath Fitter Inland Northwest as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys