I love my new bathroom. It's gorgeous.
My project is not complete. I feel that I have been "put off" because this project should have been completed by now. This second part of my project was signed on 8/6/19 and I had been receiving text messages periodically. Finally, I called last week and suddenly everything is "IN" and ready for installation. This is a very busy month for me. So to wait for almost 3 months just to have a toilet, vanity and floor installed is ridiculous. I will not use your company again.
This was our second experience with Atlas for a tub to shower conversion and both times we were extremely impressed. The crew, Matt and Chad, were highly professional and their work was absolutely meticulous. Their attention to even small details was amazing. I also appreciated the fact that they kept the workplace spotlessly clean and after they cleaned up and left there was no sign of a recent construction project other than a beautiful new shower.
They did a job well done.
Our entire experience with your company has been excellent from start to finish. Our sales rep was very professional, personable, knowledgeable and helpful in finding the right solution for our particular needs and remained so throughout the entire process. Our installation team was outstanding. They were very professional efficient and completed everything on time despite running into a few challenges that were unique to our specific situation. Every one of your people exceeded our expectations. We would highly recommend Atlas and your exceptional staff to anyone.
The finished product looks gorgeous. However, it took seven days to complete when I was originally told two.
I would absolutely not recommend them. They wouldn't want to hear what I'm saying or want anyone to see what I have to say.
It was a good experience.
Recognized Excellence - The instller did a really good job.
job well done...Good work guys
My award is 5 stars for all the reasons I commented about. I am positive any additional home improvement will be by ATLAS HOME IMPROVEMENT.
Additional Comments - Sure is a very long survey but very complete. If you are thinking of hiring ATLAS you will not be disappointed.I certify I am not a family member. In fact never heard of them till we called but I am happy that we did.
Recognized Excellence - I would recognize the whole team. The sales guy was a nice guy and the two installers were great. Everybody in the whole team did a great job.
My wife and I were very satisfied with the work that was done and the finished walk -in shower!
Improvement Suggestion - Atlas Home Improvement was perfect!
Areas Of Satisfaction - The installers David and Joe were the best. They were hard working, kept the work area clean and very professional.
I am really happy with how the product worked out. They were working a historical home and it took real dedication on the installers part to get things perfect.
Beware of Eric walking through your door.
Very professional and good quality for my new shower!!
Recognized Excellence - I would like to recognize Kyle H. and Joe Grime. They were knowledgeable and answered all of my questions.
Recognized Excellence - Chris, our installer was great.
The Atlas Home Improvement personnel did not follow up correctly.
Very satisfied with the installation crew. They did a professional job and they were very courteous and kind.
Atlas did a great job at a fair price.
Areas Of Satisfaction - I was most satisfied with the job of turning a walk in the bathroom into a shower stall. The job was something that needed to be done for a number of people living in the house. The job was done well, on time, and on budget.
Additional Comments - Other than us being very satisfied, we're happy we went with the product. Everything does look great.
I would highly recommend them. They did a beautiful job. The staff was friendly and professional.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Atlas Home Improvement as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys