We had a water leak issue and thought it was a good idea to go with the restoration company that my insurance recommended. It turned out to be the worst contractor I had to ever deal with. No sense of urgency and no updates unless I followed up multiple times. Dragged project from what was supposed to be 3-4 months to 8-9 months. This not only maxed out our loss-of-use coverage, but also caused me to miss opportunities to make other improvements to my house during the repair period. Packers didn't air out my fridge, caused it to become moldy. No clear plans about repair and limited opportunities to make upgrades. Basically, level of communication was abysmal, just winging it as they went. Some workers had no idea what they were doing. Fortunately I was able to catch those moments the few times I was there, however I was not always there. Even though all bills were settled with my insurance, ATI keeps sending me invoices for work that was completed and settled months later. Avoid at all costs.

The process was mired by an approval process that was necessitated by the insurance company but resulted in delays that were frustrating. I am looking for a quick turnaround in the cash out process on amounts paid to ATI but that are owed to me. If the cash out is done quickly I would be willing to give ATI a higher score.

Marcello and his Crew are always top notch. Great job as usual.

Terrible customer service, rude head of project

Nicholas Markin was extremely communicative from scheduling to completion and kept me up to date.

I liked how prompt they were

It took so long for a small project

More timely action between the approval process and issue of work orders

It was a very professional group. I personally got to know most of the guys who helped, and I was very pleased that the crew knew what they were doing and was overall just a good group of men.

Quick response and great craftsmanship

The company provided professional customer service.

The job was finished on time and on budget.

They did a very good job

Restored water damage and mold and asbestos removal.

The lack of communication was significant. One month after the work was supposed to begin, we asked to start it. Then, they work well for about 2 months, and then it was very sporadic for 4 months and came mainly because we call them to continue the work. Some tasks were not done properly and we asked to redo them.Then, we waited for about 2 months to receive a final invoice that was incorrect. Even if they had the information, they asked us to provide them again bills we paid indicating difficulties with paperwork management on their side.
The reason why we did not go lower in our mark is because the final result is beautiful, the company has been flexible and patient with our needs, schedule, and choice of material. They also were responsive once we contacted them. Employees were respectful and professional.