We worked with ATI through our AAA claim, everything was top notch, communication, timeliness, work quality, etc. I'll certainly reach out to ATI for any future projects!

We wish our insurance company was as cooperative as ATI

Good experience

I am not likely to recommend ATI Restoration to a friend because they were not a professional group. I like working with them and enjoyed the prompt responses and supervision. They had a good understanding of the work and did everything fully without causing me any problems.

Project took too long and there was poor communication.
The quality of workmanship was great.

The crew was fine. The project manager was unreliable and untrustworthy. He would tell us one thing and reality would be very different. He lied about his crew, he lied to me about a conversation he had with my wife, and he lied about conversations we had directly.

Tt

ATI is very responsive.

The individuals who came to my home to perform cleanup and removal were excellent and I have no negative things to say about them in that regard, but my complain is with Tom Carey, a Customer Account Rep with ATI. My renters insurance, Lemonade, hired ATI to perform cleanup and removal at my home and after the job was completed, Lemonade informed me that they would be paying ATI for the work they did. A few weeks after the job was completed, Tom reached out to me requesting payment. I informed Tom that my insurance would be handling, not me. About a month later, Tom reached out to me again, once again requesting payment that I was not responsible for making. He said he contacted my insurance (without any of my insurance information) and my insurance told him that I was paid out and that I'd be making the payment. I called my insurance and they assured me that they'd be paying ATI and that I was not responsible for the payment. I once again informed Tom via email that my insurance would be handling the payment as I was, once again, not responsible. Then earlier this week, Tom reached out YET AGAIN asking for payment. My insurance emailed me staying that payment to ATI HAD ALREADY BEEN MADE. I had to request of my insurance to contact ATI and tell them to cease all contact with me to request payment for something I WAS NOT RESPONSIBLE FOR. Your guys account reps need to communicate better with all parties with situations like this. The stress that I felt hearing about a $19,000 bill I supposedly owed after the last several months I've had of being homeless and uncertainty of wondering where I'd be living after the cleanup was not something I needed to hear. Do better next time.

The people I interacted with were some of the nicest people I have met

You'll work for the insurance company in wrote a half-assed estimate The benefit of the insurance company until I had to fight with them about the inaccuracies in your estimate

Excellent communication and response time to incident

Responsive. Timely.

Speed and quality

I would recommend ATI to others.

I would recommend ATI to others.

Great people and great work.

The final finishing touches weren't that high quality.

Good communication, and they took care of everything.

Excellent experience with ATI restoration. All the employees I worked with were professional, courteous, friendly, effective with their work, and the results were highly successful. I would recommend the services of ATI to anyone needing this assistance.

Jesus the project manager did a terrible job scheduling making me miss time at work, wasting my time multiple times.

My response is one of gratitude as a father, provider for my family, and as a believer in GOD almighty. From the inception ATI set boots on the ground with compassion, understanding, professionalism, and hardwork. The level of proficiency goes hand in hand with their competency and efficiency. We would like offer a very special kudos to Armando who provided detailed feedback and expectation management backed by a special kindness required. To GOD be the glory for him and his efforts. His supervisor Justin and his team performed like a well oiled engine in the best vehicle ever made. We quickly turned from our troubles to expecting to see each one of their warm smiles daily; what a team! Thank you to you all!!

On to the rebuild that case keeping pace with the restoration crew. This company must be a nationwide company. I know that wherever we are at in the country I will seek the services of ATI. USAA should strongly consider a merger.

I would have no hesitation in recommendating the company. Professional, courteous and high qualty work!

ATI was responsive, friendly, adapted quickly to our needs and got the job done fast!

Justin was prompt, professional and knowledgeable.