ATI was sent by my insurance company to dry out an area that needed to be taken care of after a leak was repaired. They brought out the equipment then took it all out knowing that the area was not dry or ready for the floor to be replaced. They pulled out one board (that they said they were not suppose to unless they were doing the restoration). I left messages for the project manager (Lebrente Stevenson) that were never returned. I contacted customer service and Jim Bowman the assistant project manager came to my home and they left the dehumidifier there for a couple of more days and sent a couple of women out who said the floor was still wet but they took out the dehumidifier. Jim Bowman was very nice to deal with - but the floor is still wet so it is not able to be replaced until completely dry. which we are trying to do with large floor fans. They made me feel like I was suppose to pay them but I knew that my insurance company was taking care of that part.

Impossible to say as no repairs have yet been done and there seems little chance any will be done anytime soon

Many delays in communication. Delay in installation of blowers for drying after flood causing mold growth. Dry wall removed and return to Orlando due to hurricane Milton on Oct. 7. Msg sent on 10/16 re next step. Return to site on 10/25. Lower cabinets removed and broken granite counter top. Water dripping from plumbing water in 3 rooms. Water from guest bathroom in far wall of adjoining room and quilt removed from closet to take care of water. Quilt is wedding gift from grandmother Guest bath vanity removed and water left dripping overflowed container causing water to be in several rooms. Blowers finally installed on 11/1. Sent msg on 11/11 stating blowers removed what is next. No response. Second msg on 11/14. Response on 11/15. Orlando office would not assist with reconstruction and to call Tampa. Called Tampa office and no call back after 3 days. Hired another company.

Terrible experience with their team - communication, work stadards, claims processing and more have left us with very long-term concerns and lots of current state issues.

They communicated well.

They were prompt, professional, and thorough.

Dealing with ATI was a great experience from the first phone call to the final sign-off. Mileidy and her team handled all of our belongings with care during the pack-out of our home and they worked with us during the move-in process to make sure that everything was just as it was before (even better in some cases)! Nick was the Project Manager for the restoration of my home and he made the whole experience for us. I am confident to say that because Nick was as clear, quick, and caring with his communication and efforts as he was, it made the whole process worth the wait. He was a blessing to me and my family during these very challenging time and we are so very thankful for him.

The communication was terrible.

They are awesome and very responsive. They have been great for us.

ATI was very professional and did an excellent job of completing the job in our garage and in a timely manner. I would highly recommend them.