Job went as smoothly as was possible with insurance involvement.

Lack of communication, had to contact ATI if I wanted to know anything about my damage. Hired outside workers that did a bad job. Went through 2 time lines for finishing the project but they blamed the cabinet makers. So much more to say but USAA adjuster doesn't communicate also.

Took care of me from start to finish.

It was a long process and they were thorough and careful all along the way.

They were very careful and did an excellent job with restoring my house after a fire.

Project took longer than it should have with poor communication. Things went wrong many times. Shower drain not connected and flooded the crawl space. Ventilation insulation never replaced after that completely soaked of water even after completion. One of the toilets leaked after job, wax ring put on crooked. Came back out to fix toilet then it still leaked. Water feed line never tightened. I dont like writing this because the main contractor seemed good but all workers unreliable. Insurance never received paperwork for supplemental claim after job started, so we did not receive anymore money for extra repairs needed.

The employees who came to my house were professional and thorough. They took the time to explain the process and made sure that my floor was completely dry.

Each member was very knowledgeable

Time frame for completion

Your guys left the cabinet they removed in my living room bc they said it would be repaired when no, it wouldn’t. There are still pieces of my cabinet molding in my kitchen left here. After the fans were removed they left all the holes in the walls uncovered, and left the giant gaping hole in my kitchen wall uncovered. I dealt with bugs and mice from these holes until I had to get maintenance to cover everything. They never filled anything back in, just left it.

Did everything that was asked and promised

Professional staff and care and concern they had towards our property to keep it clean while coming in and out with equipment and debris.

They were very punctual and thorough.

Very thorough and detailed in their work.

They did a good job!

Because of the communication challenges in the duration of this project, I will not be recommending ATI for restorations projects to anyone

All done well.

Each person we interacted with was very friendly, and helpful.

Really personable throughout the entire process. There were certainly things we didn’t like, but they always went above and beyond in providing a solution.

I had to constantly contact 4 different agents to find out status of my repairs.

All the staff that came in and did the work in our home were very nice, very thorough, and extremely knowledgeable….especially Stanley and Stacey. They explained everything in detail as to what needed to be done and returned several days in a row to check on the condition of the moisture levels in the Plaster walls and ceiling around the affected areas and removed what was necessary to prevent any mold or further damage going forward. They cleaned up each day before leaving n were very considerate of our personal property.

Your company did not show or call for an appointment. I followed up with a technician twice who said they would have a manager contact me, and no one ever reached out.

Disliked nothing.

Some helpers very untrustworthy.

Did very nice work restoring my downstairs after being flooded.