Once again, we already completed this survey & gave rave reviews!

You do realize I've already done this...? I, Susan D'Amato, spent quite a bit of time on this giving ATI a VERY glowing review!

On time. Great communication. Quality work.

The ATI people at every level and for every part of the project were very professional and helpful. The construction crew did a truly excellent job. Hortencia and her crew also did an excellent job.

Our experience with ATI was hands down absolutely excellent in all aspects from mitigation, when we realized that we wanted them to carry on & complete our new flooring job. All the crew personnel were very professional, respectful, & thorough explaining as they went through different procedures & processes. I didn’t feel like I had to ask about much of anything which made us feel more at ease during a time we’d be displaced from our home. Our project director, Stacey, & project manager, Jay Coyle, were both just GREAT! They made things work & happen w/in the timeframe they proposed, & never failed once in what they said & told us to do, & how to go about things. They all work tremendously well together, like a well-oiled machine! This is something you don’t see much anymore & we wouldn’t have traded them for anyone else! The care & concern they put into this job & doing it right is exceptional! Don’t ever lose that quality you exude!

The ATI team was great, they responded immediately to our water heater leak which significantly more potential damage that could’ve occur occurred.

Gabriel lead the water mitigation team, and Jay lead the repair team. I’ll add Zac was instrumental and getting our house back in order.

Great people, great service, great experience.

Project was completed ahead of schedule and work was very good.

You didn't show up or call for restoration. We reached out many times, ended going to a competitor. Project is now 3 weeks behind

It was a very big project and sometimes became confusing about all the schedules and details.

Very prompt and precise

Everyone was very professional and the repairs were done quickly and done very well

Took too long to start working on the renovations.

The project manager needs to be assigned from start to finish so the customer who is the end user is working with the same person every single day and can easily call with questions - I didn't figure out who my project manager was until the last phase of the project

The ease of handling the project. Jeremy and Tyler both did great considering the scope and the crew and the change orders.

Outside from all sides

Workers sent to our project were professional and energetic setting up the fans and removing the damaged baseboard and sheetrock. Appreciated their effort.

ATI will continue to be my go-to for emergency restoration, and I will continue to recommend ATI to my colleagues as well.

I was barely contacted about what is next with the project.

Took a very long time to complete Jobs. Water mitigation was immediate but everything else that followed could have been quicker. They communicated to me that they were very busy but, it took longer than what I would've liked.

It took 2 weeks to get an approval for an insurance claim. I had to call everyone to get the project started and then was told this was fast process.

Mistakes were made, but ATI was responsive to our concerns and produced quality work. The crew were all very nice and trustworthy

Disappointed with service, workers and culture of the company which was ill equipped to complete project in a timely manner.

You've not provided my insurance company with the information they requested

They have yet to figure finish the project.

Always timely. Notified me of them being on their way. Came out after shortly leaving to fix a faulty dehumidifier