You didn't show up or call for restoration. We reached out many times, ended going to a competitor. Project is now 3 weeks behind

It was a very big project and sometimes became confusing about all the schedules and details.

Very prompt and precise

Everyone was very professional and the repairs were done quickly and done very well

Took too long to start working on the renovations.

The project manager needs to be assigned from start to finish so the customer who is the end user is working with the same person every single day and can easily call with questions - I didn't figure out who my project manager was until the last phase of the project

The ease of handling the project. Jeremy and Tyler both did great considering the scope and the crew and the change orders.

Outside from all sides

Workers sent to our project were professional and energetic setting up the fans and removing the damaged baseboard and sheetrock. Appreciated their effort.

ATI will continue to be my go-to for emergency restoration, and I will continue to recommend ATI to my colleagues as well.

I was barely contacted about what is next with the project.

Took a very long time to complete Jobs. Water mitigation was immediate but everything else that followed could have been quicker. They communicated to me that they were very busy but, it took longer than what I would've liked.

It took 2 weeks to get an approval for an insurance claim. I had to call everyone to get the project started and then was told this was fast process.

Mistakes were made, but ATI was responsive to our concerns and produced quality work. The crew were all very nice and trustworthy

Disappointed with service, workers and culture of the company which was ill equipped to complete project in a timely manner.

You've not provided my insurance company with the information they requested

They have yet to figure finish the project.

Always timely. Notified me of them being on their way. Came out after shortly leaving to fix a faulty dehumidifier

Very Professional. Did a great job. Allen Brush and Jay Coyle were excellent to work with. I have alreafy recommended them.

They damaged my master bedroom mirror and expensive china cabinet then lied about seeing a video of it broken before they packed my home. My furniture was 2 years old without a broken mirror and damaged china cabinet. I requested to see the video, but my request was ignored. They want to put a lien on my home for a missing check. My bank doesn’t have a copy of the missing check. I sent them $2000 of the $3900 and they resent an invoice requesting $3900. This is fraud. (My son paid $2000 for me.) I owe them $1900 and not $3900. They are dishonest and untrustworthy. I will never ever recommend this company. Presently, I receive disability income only.

Good work but took way too long.

We use ATI Restoration Dallas exclusively, based on good experiences so far over the last year. I work directly with Will Pierce, and he is always on top of it.

This was a good job he did on my ceiling and walls

The work was finished in a timely fashion and it looks great.

Did a great job and explained the work to be done