Buckle up this is a long one but I could not be happier with the work they did on our home. If you want a small town, local, family feel type of company to work on your home, this is it. When I called for a quote I think the phone rang once before it was picked up. I hadn’t even rehearsed what to say yet LOL. The quote was provided super fast. We got all new roof, soffit, fascia, gutters, and gutter guard, and the garage door trim and weather stripping. I was surprised by price that I canceled my second company that was coming to quote me. I got on the schedule fast, I didn’t think it was happening until spring. The gentlemen that showed up were very respectful of property. They were consistent when they showed up and left each day. The weather was NOT kind to them. It started off with snow, that melted into mud, then got rained on. Regardless of the weather, everything was CLEAN. No mud trails or messes to clean up after them. When they were done with the job it looked like they never had came. They even put my gate back up on the deck, they left the place exactly how they arrived. Because of the rain, they also noticed this small section that dumped water right onto our driveway that causes a pool of water and icey situation. They told us, then added a gutter there as well. This shows genuine care for the purpose of their job. Not just getting it done, but making sure the customer is getting what they need on their home. Their work is so good that we need new garage doors now to match how clean their work is. The garage doors looks so trashy with their nice work. I will always recommend this company from here forward.

Shingle Appearance

Shingle Appearance - Installation clean and appearance wonderful

Areas Of Satisfaction

Areas Of Satisfaction - Communication, clean up.

Additional Comments

Additional Comments - Buckle up this is a long one but I could not be happier with the work they did on our home. If you want a small town, local, family feel type of company to work on your home, this is it. When I called for a quote I think the phone rang once before it was picked up. I hadn’t even rehearsed what to say yet LOL. The quote was provided super fast. We got all new roof, soffit, fascia, gutters, and gutter guard, and the garage door trim and weather stripping. I was surprised by price that I canceled my second company that was coming to quote me. I got on the schedule fast, I didn’t think it was happening until spring. The gentlemen that showed up were very respectful of property. They were consistent when they showed up and left each day. The weather was NOT kind to them. It started off with snow, that melted into mud, then got rained on. Regardless of the weather, everything was CLEAN. No mud trails or messes to clean up after them. When they were done with the job it looked like they never had came. They even put my gate back up on the deck, they left the place exactly how they arrived. Because of the rain, they also noticed this small section that dumped water right onto our driveway that causes a pool of water and icey situation. They told us, then added a gutter there as well. This shows genuine care for the purpose of their job. Not just getting it done, but making sure the customer is getting what they need on their home. Their work is so good that we need new garage doors now to match how clean their work is. The garage doors looks so trashy with their nice work. I will always recommend this company from here forward.

They guaranteed shingle install within 24 hours of request and despite some extremely cold weather, they followed through with their commitment! We were highly impressed. Roof looks awesome.

Areas Of Satisfaction

Areas Of Satisfaction - Excellent service and product installation

Areas Of Satisfaction

Areas Of Satisfaction - this contractor was awesome and great to work with

Current Referrals

Current Referrals - not at this time, but will recommend

Recognized Excellence

Recognized Excellence - their entire team, from office to field d

Additional Comments

Additional Comments - it was so nice dealing with this contractor

I was very pleased with the Assurance Roofing team. Very professional and knowledgeable. They were able to meet all my needs including new roof, gutters, chimney cap and gas furnace exhaust pipe. The job was completed quickly and efficiently, and the clean-up was outstanding. I highly recommend Assurance Roofing for any roofing needs.

Contractor Knowledge

Contractor Knowledge - From estimator to job crew, everyone was very professional and knowledgeable about the job.

Professional & Organized

Professional & Organized - The Assurance Roofing team made putting on a new roof very easy.

Communication

Communication - Great follow through from everyone on the team from office to crew chief to the installation crew. I was always made aware of the progress on the project and asked if I had any questions.

Installation Crew

Installation Crew - What a great installation crew Assurance Roofing has. They were on time, were very professional and efficient with the job. Communicated with me about the job and always asked if I had any questions. It was unbelievable how much work they completed in a day and the clean-up was outstanding, after they left, you would not know that an old roof was taken off and a new roof put on. Can't say enough about the crew.

Shingle Appearance

Shingle Appearance - Ben was very knowledgeable and made good recommendations for shingles and they are just what I needed.

Quality Of Workmanship

Quality Of Workmanship - Every installation crew member was knowledgeable, professional and made sure that the quality of the workmanship met highest standards.

Clean & Safe

Clean & Safe - Covered everything with canvases to protect property and when job was completed, did an outstanding job of cleaning.

Work Done Right

Work Done Right - Job looks great, very satisfied with the end result.

Problem Resolution

Problem Resolution - Very pleased with the team. Great communication and follow up.

Schedule

Schedule - From the estimate to the job, everything was met all schedules.

Appointments & Meetings

Appointments & Meetings - The whole team was always on time.

Value Received

Value Received - I was very pleased with the quoted price for the amount of work that was completed with this job. Outstanding value for the work done.

Areas For Improvement

Areas For Improvement - The Assurance Roofing team met all of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - The installation team was so knowledgeable and efficient and were always making sure the work met the highest standards. Outstanding job!

Current Referrals

Current Referrals - I currently have no referrals, but if any neighbor asks who to use for roofing needs, I will always recommend Assurance Roofing.

Recognized Excellence

Recognized Excellence - It is hard to single out one person for their exceptional service from Becky's communications, Ben's knowledge of all roofing needs, to Tito's follow through on the job and the whole installation crew. Everyone made sure that the customer was satisfied.

Areas Of Satisfaction

Areas Of Satisfaction - Service, quality and staff were all Outstanding!

Recognized Excellence

Recognized Excellence - Benn was a great leader, Becky on top of all the office stuff and the staff were all professional!

Additional Comments

Additional Comments - At this time we have no one to send your way, but when someone needs roofing or siding we will recommend Assurance! Thank you again for a great job!

They did everything they said they would do. They were punctual, easy to talk to, and did a nice job. Ben came and fixed a leak before the roofing and didn't charge me, which I appreciated.

Areas Of Satisfaction

Areas Of Satisfaction - Assurance Roofing exceeded my expectations with their customer service.

Recognized Excellence

Recognized Excellence - Everyone I worked with did a great job. Ben and Homer, the project manager, are great. Becky at Assurance was easy to talk to, and Jeff came and did everything he said he would do.

Areas For Improvement

Areas For Improvement - they didn't fall short.

Areas Of Satisfaction

Areas Of Satisfaction - met all of my expectations

Current Referrals

Current Referrals - I do but her roof is 13 years old. She did ask who did the roof and would like to use Assurance when it comes time for a new roof. She loves the color of my roof.

Fair priced, responsive to timing and needs. The team did a great job including clean up.

Contractor Knowledge

Contractor Knowledge - Complex project since we had additions and a new barn and a combination of metal and fiberglass that took over a year in stages.

Professional & Organized

Professional & Organized - Always responsive and professional.

Areas Of Satisfaction

Areas Of Satisfaction - The combination of shingles and metal accents and the roof looks great.

Quality Of Workmanship

Quality Of Workmanship - As far as I can see, the workmanship is good.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations with a timely installation and communication.

Recognized Excellence

Recognized Excellence - I would like to recognize the lady that answers the phone and makes the appointments. Ben was good at communication.

Problem Resolution

Problem Resolution - We did not have any problems.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded all of my expectations.

Recognized Excellence

Recognized Excellence - I would like to recognize my sales person.

Areas For Improvement

Areas For Improvement - Aside from too few workers on crew, there were no areas of concern.

Areas Of Satisfaction

Areas Of Satisfaction - Presentation of proposal was professional and thorough.

Ben is as honest of a guy that you will ever meet. I was comfortable with having him do the work from the first day I met him.
They always got back to me with answers and even picked up my calls after hours. The work was completed in the time frame they promised and property cleaned like they were never there.
Thank you again,
- Nick Parisi

Contractor Knowledge

Contractor Knowledge - Ben advised me to replace all my skylights (roof window) at the same time. Why take the chance of them being bad after 25 years.

Professional & Organized

Professional & Organized - Showed up when he said they would and completed the job in two full days.

Communication

Communication - Always returned my calls - even picked up the phone after hours.

Installation Crew

Installation Crew - They were like a 90's boys band on my roof. They all knew what they were doing and always kept moving. Hard working dudes.

Shingle Appearance

Shingle Appearance - Still waiting on my new siding so gutters are on hold. Otherwise Shingle look great.

Schedule

Schedule - Came when they said, got it done in the time frame they gave me.

Appointments & Meetings

Appointments & Meetings - Enjoyed meeting with Ben for the first meeting. He knows his stuff and make you feel at ease. Honest and Assuring.

Current Referrals

Current Referrals - Gave your name and number to my neihbor Jim Ceiclak. I believe you already met with him.

Recognized Excellence

Recognized Excellence - Bens Father in Law. I want to be him when I grow up. He gets to drive big trucks and pull super cool trailers ever day while drinking coffee.

Ben, Becky, Tito and all the crew were so easy to communicate with. I’m very happy with the new roof and how well the crew took care of covering all the landscaping around the house while taking off the old shingles. Cleanup was good and overall they did a great job with everything! Reasonably priced too!!

Areas Of Satisfaction

Areas Of Satisfaction - All

Recognized Excellence

Recognized Excellence - Ben, Becky, Tito and the whole crew who worked on the roof!

Additional Comments

Additional Comments - Ben, Becky and Tito were very personable and easy to talk to. Ben came the same week that I called to give me an estimate on a new roof. Very knowledgeable. Asked if I had a bathroom exhaust fan , which I did , but it was only vented into the attic so Ben said they would vent it out the roof. He also gave me a shingle color suggestion which was helpful . All of the crew who came to take off the old roof and put on the new one did a great job and cleaned up everything really well. I’m totally happy with their work and felt they were very reasonable. Thanks again for a job well done!.

Professional & Organized

Professional & Organized - They were quick and efficient. They covered out flower beds prior to the job and moved flower pots as well. Left the yard clean.

Recognized Excellence

Recognized Excellence - Ben and Becky were great to deal prior to and during the job.

Areas Of Satisfaction

Areas Of Satisfaction - Assurance Roofing met or exceeded my expectations because they did what they said they would do. They dd a great job.

Additional Comments

Additional Comments - Ben and his company were excellent to do business with We would highly recc.omend them to anyone

Areas Of Satisfaction

Areas Of Satisfaction - They met all of my expectations.

Additional Comments

Additional Comments - The roof looks great, and the crew worked very hard.

Recognized Excellence

Recognized Excellence - We were very happy with the good job they did.

Contractor Knowledge

Contractor Knowledge - Foreman was superb and very enjoyable

Clean & Safe

Clean & Safe - The yard was spotless when the team was done

Areas Of Satisfaction

Areas Of Satisfaction - Went the extra step to paint the soffit vents

Work Done Right

Work Done Right - I appreciated that additional repairs and vents that were needed were provided to ensure a better result

Recognized Excellence

Recognized Excellence - The crew was very good. And the gutter specialist was excellent as well.

Ben was easy to work with.Responded to my questions and concerns in a timely manner. Work was performed on time. Price was comparable to other quotes and a bit better than expected.

Current Referrals

Current Referrals - Not at the moment but I would be sure to recommend Assurance.

Recognized Excellence

Recognized Excellence - The secretary, Becky, was very professional, yet down to earth and easy to communicate with. One if the better people I have worked with in my experience with contractors over the years.

Additional Comments

Additional Comments - Overall, a very nice company to work with.

Highly Recommend, 6 guys on the roof getting it done as fast as they could with working around the rainy weather

This was a stress-free and satisfying experience from start to finish. Ben is very knowledgeable and explained the project in detail. The crew came on time, worked efficiently, and were very professional.
When they left the work site, they left no trace.
AND our new roof looks beautiful!
HIGHLY RECOMMEND Assurance Roofing!
Great team.

Recognized Excellence

Recognized Excellence - Becky and Tito have excellent communication skills.

Recognized Excellence

Recognized Excellence - Homer ,Becky and Ben they are good people to work with thank you!

Very impressed with the team that worked on our roof. There were no corners cut. With bad weather expected overnight, they could have tarped it and come back when the weather was good. Instead the completed the roofing and had it weather tight. They even took the time to clean up in the dark. Their attention to detain was top notch including clean up which they did every day.
Very happy and highly recommend their work.

Areas Of Satisfaction

Areas Of Satisfaction - Attention to detail