The beginning process of cleanup was spot on. It went in a hand basket when it came to the gentleman from ARS not explaining the complete process of restoration of products which needed to be replaced to the billing process and payments. We also had problems with the gentleman from ARS not keeping appointments which he set or calling to apologize, but just showing up at our home whenever he wanted to. The process also started out congenial to becoming sour near the end. Not a fan of this company.
They were great.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of ARS Flood & Fire Cleanup - Casper as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys