DO NOT LET ARROW RENOVATION DO YOUR SIDING!
I had Arrow Renovation replace my gutters, roof, windows and siding. I was satisfied with the job they did on the roof, windows and gutters. This review is only limited to the job they did on my siding and their behavior regarding the siding job.
Arrow sent a team to replace the siding on my house in late January 2022. I was not always in town and the Arrow Renovation workers were using my garage to store their tools while they were working on my house so I put a security camera in my garage to protect both their stuff and my stuff. The project manager Mike Peace was aware the camera was there as well as the workers working on the siding at my house. February 1st, my security camera went offline but when I arrived home I noticed it had been unplugged. I immediately sent the project manager an email informing him that I believed his workers unplugged my security camera in the garage. At that time I couldn't look at the video footage because snow was coming and I had to run errands before the snow so I took the microSD out of the camera with me. Upon reviewing the video footage later that night, it showed one of the workers entering the garage and walking straight up to the security camera and that is when the video ends. I sent the last still picture to the project manager, Mike Peace, who was all apologies. Mike assured me the worker had been dismissed and would not work on any further jobs for Arrow Renovation. He wrote that the worker had been dismissed...that is literally a promise he made to me that this worker had been fired from the job and would not work on anymore jobs for Arrow Renovations. Fast forward to 2 weeks later when they are trying to tell me it is their last day and the project is complete (even though I had things they still needed to address). Mike Peace is taking photos and uploading them to the website to show what a good job they did (but the photos are not up close and omit the areas that need more attention like under the soffit and the siding boards that are pulling away from the house). In those pictures I notice that the worker from the February 1st incident that had unplugged my camera was in my yard raking, the same worker Mike Peace, the project manager, has wrote in an email had been fired and they would not be using him on any other jobs but there he was 2 weeks later at my house. It was the same guy wearing the same jacket he wore when he unplugged my camera 2 weeks earlier. I also had more proof it was the same guy because when I pulled the video footage from the camera, when the worker goes to get my rake off the garage wall he looks straight at the camera and shoots a peace sign at it. So Mike Peace, the project manager on the siding job had straight up lied to me about the worker being fired. That is a huge red flag. Honor to me is everything and when you give someone your word you stick by it. Mike Peace lied to me and he is a project manager for Arrow Renovations. As mentioned, beyond being lied to, I also brought up that under the soffit they had shot nails that went straight through and did not connect with the wood. They also did a really bad job painting under the soffit as I can see the stamps on the plywood through the watered down paint they used. And as mentioned before, there were two planks of siding that are curling away from the walls, so basically loose on the ends.
In my opinion, I would recommend you NOT use Arrow Renovations for any services. Even though I had no problems with the other work they did for me, their behavior in regards to the siding work and the security incident and their behavior after they got their money just shows to me they cannot be trusted. Mike Peace, the project manager straight up lied and Brandon Fredericksen, the general manager, threatened me if I posted reviews.
I have a beautiful wooden slats and cover ceiling for my basement. This has added to the quality of my basement in many ways. Thank you Arrow Renovation!
Review - I have a beautiful wooden slats and cover ceiling for my basement. This has added to the quality of my basement in many ways. Thank you Arrow Renovation!
Additional Comments - This company is awesome, honest people, quality work, dependable all around. They were very professional and competent at everything - from the workers at my home to the folks in the office. I highly recommend them!Gary Williamson
Arrow Renovation was very proficient and I would hire them again.
I delt with Anthony, he was very knowledgeable, professional, was always available when I called, had no problems. Will recommend them to any one and will use them for my siding as well. Great team.
I was very pleased with the roof and siding replacement we hired Arrow Renovation to do September 2016. The staff understood our needs and wants and made it easy to choose our materials. Our project was supposed to take 2 weeks, but was finished in 9 days. After the project was done there was no evidence of work because everything was cleaned up and removed from our home and yard. The owner and sales staff were quick in their responses to our questions. They even suggested things we hadn't thought of. It was nice to receive a follow-up call to see what we thought of the job. Not many companies do this anymore, so we were surprised when someone actually called to ask us what we thought of the job performance and thank us for our business.Thank you for such a great job and making it easy for us to get the work completed!
Areas Of Satisfaction - The staff understood our needs and wants and made it easy to choose our materials. Our project was supposed to take up to 2 weeks and it was finished in 9 days. After the project was done there was no evidence of work because everything was cleaned up and removed from our home.
Current Referrals - Yes. I will call the sales department to give that information.
Recognized Excellence - The owner and sales staff were quick in their responses to our questions. They even suggested things we hadn't thought of. It was nice to receive a follow-up call to see what we thought of the job. Not many companies do this anymore so I was surprised when someone actually called us to ask and thank us for our business.
Additional Comments - Thank you for such a great job and making it easy for us to get the work completed!
Areas For Improvement - They did not fall short of my expectations at all.
Areas Of Satisfaction - I was most satisfied with the communication and the workmanship.
Current Referrals - I don't know of anyone interested off the top of my head.
Recognized Excellence - I worked with Danny Davis.
Additional Comments - I was extremely happy with the service and it was completed up to my expectations.
Arrow Renovation is someone I would recommend to get the work done.
Work Done Right - The sub-contractors had to come back and fixed some of the things they had done.
Areas Of Satisfaction - I was most satisfied with the fact that they found the problems and dealt with them. I didn't have to go around and look for problems.
Recognized Excellence - I would recommend Danny Davis for his exceptional service. He kept the ball rolling and made sure everything got done.
Couldn't be more pleased
Areas Of Satisfaction - Very happy with the materials that they suggested to use
Recognized Excellence - Danny Davis
We had a full basement remodel using Total Basement Finishing by Arrow and the results to my "man cave" were fantastic!
Areas For Improvement - Some cleaning issues
Areas Of Satisfaction - We added an additional 800 sqft of finished space without added an addition to our house!
Recognized Excellence - Brett Keller the Production Manager was fantastic with his organization and follow through!!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Have any questions? Feel free to contact us. We will be happy to hear from you!
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Arrow Renovation as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys
Have any questions? Feel free to contact us. We will be happy to hear from you!