Do not use this company.
It seems like this company was looking to make money off of the insurance company. They were charging double than what I actually paid for my floor to be restored.
I'm not really happy with my flooring. We tried to get it taken care of. Some areas were corrected, but some were not. My tile floor in my bathrooms is also something I wasn't really happy with that.
ARCUS restoration was engaged through Alacrity Services to undertake a water damage repair to my home as a preferred agent of our insurance carrier. The original estimate for the repairs was 8 weeks and we moved into an apartment for the repair period. The apartment cost was paid by our insurer. It took 50 weeks for Arcus to complete the repairs due to mismanagement and lack of subcontractor oversight, requiring me to be their clerk of works pointing out malpractices. For example, they originally didn't pull a county permit for the works until prompted.This would have caused me problems in the future if work had carried on without a permit and follow on inspections. Their regional supervisor was extremely abrasive and elusive, often threatening to cancel the job until the insurers were made aware and put them back on place. Workmanship was marginal at best leaving unfinished damage to surfaces at their exit. The threat of lawsuits were used to finally get payment for damages incurred outwith the insurance claim. It is hoped that this company was backcharged by our insurance company for the additional lodging and storage costs incurred for the resulting extra 42 weeks and that they remove them from their preferred contractors list. Beware of this company should you be given the option of using them.
The company is not timely, they don't stick to the schedule and it is not due to weather delays. I believe they are too busy and take on too much work.
You all did a good job and it was done in a timely manner
Absolutely not. Work-wise they do a great job, but can't do the work in a timely manner. If this had been the home I had been living in there's no way I can recommend them.
Work is progressing but at a somewhat relaxed pace. However, workers are diligent when they are there. Hope finished product will be excellent but must wait and see.
Arcus did midigation good but after midigation my house was LEFT in DISREPAIR until FINALLY consruction crew came. The crew that came to put down new floors said they wouldnt even NOTIFIED until when they startedI AM UNHAPPY WITH MY SITUATION !
Friendly, professional, and quality service
We've been thoroughly pleased! Even though it was stressful to go through, Arcus Restoration made our experience as pleasant as possible. They were very patient with us.
When I asked questions about leveling the concrete slab floors, I was told "not to worry" that I would be happy with the completed job. I was also told they were flooring experts and that I watch to many DIY shows. The concrete slab floors were not leveled! Unhappy with flooring!
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Arcus Restoration- Huntsville AL as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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