My deck and paver patio look fantastic. All the workers were professional and treated my project like they were doing their own. They really cared about the end product and that I was satisfied.
We love our pergola, it was well done. Rich, the builder did a great job.
The salesmen he had some great suggestions with proceeding on things that concerned me. His suggestions worked out perfectly and the people that did the work were fast and did a really good job on the deck. It looks exactly how I wanted it to look.
I was satisfied in general. The most important thing is it is exactly how I wanted it to be built. The end result looks great.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Archadeck of Columbus as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys