I already gave a review.
I am very happy with my service.
Jackson was great to work with.
Fast, efficient, quality work.
The price was the lowest of 4 quotes and the work was completed quickly and professionally. I would highly recommend them.
ARAC: Roof It Forward is an amazing company. My daughter and son-in-law recommended the company because they were highly satisfied with their roof replacement. This was the first time that I had to replace a roof and Hayden answered all of my questions and continued to have ongoing communication with me by phone, email, and text. Everything went smoothly and quickly. I felt well-informed throughout the process. I highly recommend using ARAC: Roof It Forward to friends and colleagues. The roof looks great!!!
Great job in all respects.
The communication was really great with the person we worked with. It was done quickly and efficiently. It was great.
The response time to my initial request for a quote was quick. Mark explained all of the different material options and the pros and cons of each to help me make the best choice for my home. The crew showed up on time and had the project completed and cleaned up in a matter of hours. It was great!
From the moment I reached out to Alexandria at ARAC Roof it Forward, she was always responsive in a very timely manner. She answered all of my questions very clearly, gave me expectations, which was helpful as I had never gone through this before. The workers came and went quickly and cleaned up well. Overall, I am a happy customer.
The work was done efficiently and quickly. ARAC: Roof It Forward provided very professional communication. We were very happy with the work and would highly recommend them to anyone.
Just completed my roofing project with ARAC Roof-it-forward. Very impressed with their quality of work and the the quality of the product ( Owens Corning shingles). The crew was very efficient. Our roofing coordinator, Jackson Gehman, was very knowledgeable and helped me choose the right solution for our project. Overall, we are very pleased with Roof-it-Forward. Highly recommend!!
The company as well as Mark, the representative, was excellent to deal with and followed through on everything they promised.
Noman, the guy that did the work, was good.
They were professional and easy to work with. Every step of the process was good until the end.
Looking back, I’m glad we used “Roof it Forward” Thanks for all your efforts!
The old roof was removed and the new one installed in one day (10 hours). The crew was neat and efficient working as a well organized team. Left my property clean.
I highly recommend them.
I was especially impressed with the sales manager and our salesperson.
Jackson Gehman provided stellar service as my restoration consultant. He did a fantastic job putting on Owens Corning Duration shingled roofs on not only one but two homes. When I called Roof It Forward, I was randomly assigned to Jackson. I left him a message along with a text that I needed assistance with a roof replacement estimate. He returned my call quickly and immediately guided me through the process. He answered and explained any questions that I had and he ended the conversation with setting up a date for him to come out to inspect my home. He was more than willing to work around my schedule. When the date approached, he was at my residence waiting for me dressed in Roof It Forward attire and he looked very professional. He represented the company well. He was very friendly and listened to all my concerns that I had and addressed each one after thoroughly finishing his roof and gutter inspection. He marked each item with chalk and took several pictures of each issue. From the start of the courtesy inspection to finish, the interaction was quick and efficient. Upon completion, he showed me the pictures of each issue and explained it to me along with his overall assessment of the roof and gutter health. He helped me file my claim and worked with the insurance agents to get it approved. He was very knowledgeable in my insurance company’s coverage and policy. During the process, he always followed up with me to make sure I stayed in the loop. He helped direct me to setup an appointment with my insurance agent so that he could come out to inspect my property. Jackson came out three separate times to work with two different roof insurance inspectors and the adjuster. All three times, he didn’t mind working with my schedule and tailoring to my times. After the insurance inspection process was completed and approval was confirmed, he promptly sent over the Roof It Forward contract and put up a sign in the yard the next day. He showed me samples of all the materials that would be used on my house. Then, he assisted me in deciding which shingle and gutter color to install. He setup a day I preferred to drop off the supplies and the day I wanted them to start building the roof and gutters. He was courteous and explained things with humor to lighten the mood. Before and after each project, he made sure that I knew what would happen on each day and confirmed each event. Finally after the project was completed, he inspected everything and took pictures to make sure it was done correctly. Jackson sent me regular updated invoices as the balance was paid down accordingly. The closeout of the account was quick and easy. He followed up after the account closed and made a courtesy call to see if I had any further issues, questions, or concerns that needed to be addressed along with thanking me for using Roof It Forward. Neighbors have reached out to me to comment how the house looks much better with the new roof and gutters. They asked if I could give Jackson their info to contact them and he reached out to each person immediately. The neighbors followed up with me and told me how helpful Jackson was when he came out for their inspection. Our family sincerely thanks Jackson for his outstanding job to make this a painless experience. I would definitely use him again for the third time and I would recommend Roof It Forward to others due to the experience that I had with him. It is nice to know that this roofing company will be there for me when I need them and complete a great job. I am a very satisfied customer and thank Roof It Forward for helping us along with literally putting a roof over our heads.
Initial quote of repair was around 15K but once insurance determined the roof required replacing the cost suddenly was over 26K. (original quote was for entire roof to be replaced)- had Issues with chimney flashing leaking after install in which a worker came to caulk the problem and stated it was not under warranty since it wasn't the roof ( flashings were replaced in the install). The leak occurred in the first month. Recent rain storm and I can still hear it leaking. Salesman Logan was recommended by neighbor and he was very nice- no issues with him- but not helpful either when he agreed it was the flashing (that they replaced) causing the issue
Jackson was very professional and very knowledgeable, given his age. He knew a lot about what he was doing. Jackson walked me through the warranty information, and he was very professional. Jackson was on time when he said he would be here. He was great at answering any of my questions.
I have recommended them to a couple of people.
My sales representative with Roof It Forward was Justin Collazo. I cannot say enough about this young man. He was timely, very polite, extremely knowledgeable and willing to accommodate my crazy schedule. His customer service was A+. He is a definite asset to Roof It Forward. I enjoyed interacting with him and will be recommending Roof It Forward based on my experience with Justin.
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When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of ARAC: Roof It Forward as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys
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