When the weather strips were installed wrong, what can i say?

Initial contact was the day after the storm caused damage giving the feeling of a vulture. Ended up using them because it was convenient and they had good reviews. The process turned out good with great contact and follow up by the rep.

While I was initially impressed with Apple Roofing's efficiency—the crew completed the roof in just one day—there were some challenges throughout the process. We experienced both expected and unexpected damage, and although we were compensated, it was still an inconvenience to handle the repairs.

The biggest frustration, however, came from the communication and billing process. Our final invoice wasn't sent until we requested it (they said it was emailed, but it wasn't), and when it finally arrived, it was incorrect. Apple is fortunate that we are honest and caught the mistake, as it was an error in our favor. This made the entire process feel disorganized and unnecessarily stressful.

Additionally, communication felt skewed, as our primary contact seemed to prefer dealing with my husband over me, even though I manage the house and handle any repairs due to my flexible work schedule. Having to get more details through my husband added to the frustration. I hope Apple Roofing takes steps to improve their administrative processes and customer communication.

Apple was great overall and i would definitely recommend them. They did the majority of dealing with the insurance as well, which was no small task. Their involvement and help with the insurance issues made this much easier that i expected, despite the delays from the insurance company.

We were told about your company and have passed along the review and you have replaced those roofs also.

I'd love to write a full review but that seems like a waste of my time. A company like Apple will never admit fault and certainly won't change because I'm unhappy with them. I take the blame for hiring them in the first place. I won't make that mistake again.

Good shingle selection colors and good shingles, Good shiny gutters, they matched the new siding with the old siding on the sides that weren’t damaged from hail. They were very nice. Eric was very nice, patient, and helpful! Good job!

I liked everything except for when I pointed out the incorrect dollar amount for the dumpster/roll off fee to be told that it was wrong and since insurance approved it that it was fine, and he did nothing about it even after on more than one occasion pointing out the fact that insurance did NOT approve the whole thing and I had to pay out of pocket for part of it.

They were very communicative, had good follow through, and did good work.

It took over 2 years to get the job finished. Left a huge lift in the yard for 4 months without using it. Then tried to charge me for the rental.