Recognized Excellence - Micah and Mr. Barga provided exceptional service.
From the first phone call to Ansonia Lumber to the last call, everyone was very helpful and polite. Micah took care of answering all our questions and putting together the quotes professionally and thoroughly. The installation of the new windows went smoothly and the workers cleaned up each night that we couldn't tell they had even been there. The windows are just what we wanted. The block windows in the garage are beautiful. We would hire Ansonia Lumber again for other home projects.
Areas Of Satisfaction - We are completely satisfied with the entire process.
Recognized Excellence - Micah was great to work with.
Additional Comments - The installers were pleasant and professional and did a wonderful job.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Ansonia Lumber Co as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys