They did an excellent job.
This is one of the most incapable groups of workers I have ever come across. Their work for me had no process or procedures. I cauction anyone working with ATI.
We had a foreman and a project manager and American Technologies office. The paperwork was never the same between the three. They did not have to do some work that was in the quote and we could not see where it was taken out of the bill. If it was not for that, I would recommend them.
Everything was great.
They are super easy to work with and very responsive!
I would not recommend American Technologies to anyone seeking competent construction work. Very few of their workers were fully trained and many of the individual jobs they performed were sloppy, done incorrectly, were over-priced, or needed to be redone after the homeowner reviewed the work. On more than a few occasions I needed to stop the work to explain the correct way to perform the install they were doing. I don't believe a homeowner that was not on-site for a daily review of progress, or one that didn't have some minor construction background would have caught all the items that needed to be redone on this job.
They still need to come pick up their tools.
The biggest thing was the timeline. They only had to replace the floor and then they had to do things twice, if not more. When they came and did the sanding for my sheetrock they had plastic cloths to cover my furniture. When I got home they had the plastic on the floor and did not cover my furniture while they were doing the sanding. They had to call another company in to clean it up.
No, but I would recommend the contractor who actually installed the floors.
Working with them was a disaster. They lied and overstated.
How can I recommend someone who didn't keep me informed? I had to call them and talk to different people each day. It is my home, and I was out of the loop.
The installers and materials were great. But there was a lack in administration.
ATI has some really great employees and some not so great. What is clear is that they are very unorganized and don't seem to operate under any schedule. People show up without notice. I have no visibility into what's next. It's been 3 months since our flood from a washing machine. We were told the job would be substantially complete by Nov. 20th, yet we are still with concrete floors and haven't even started on the kitchen. I feel like I'm constantly having to push them to instill a sense of urgency.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of American Technologies - Seattle as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys