The entire experience was hell.
Project management did not meet expectations. The subcontractor's work was, for the most part, very good.
i would not reccomend using ati, unprfess
Stay away. Incompetent nightmare
job was completed on time and they were all very professional
The project management was nearly non-existant and I felt there was nearly $5,000 of costs I was charged for that I shouldn't have been. The gave me a credit but it didn't equal the amount I was charged for. They charged for doors that didn't exist, shelves that weren't done, etc. I feel that they are a dishonest company and I can't recommend them.
They communicate through emails and do not return phone calls.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of ATI Restoration, LLC - Hayward as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys