For the most part, they did good. The follow up on clean up would have been nice. Or even just a follow up to ask if everything was okay. They did a pretty good job, otherwise.
I would recommend the organization with the caveat for them to be very careful early in the process with any contractor.
I was very satisfied.
I have used American Eagle Home Improvement for a roof, siding and soffit. They did a wonderful job for a fair price. They were knowledgeable, easy to get a hold of and completed the job on time.
They exceeded my expectations. Several of my neighbors wished they had used American Eagle Home Improvement.
Communication was very poor. I had to ask them when they were going to start the project then I received an date to repair the roof. Then I had asked them to let me know when they were going to install the gutter's because they told me they would help install leaf-less gutters on the back of the house. They never called. I went home one day to find the installing the gutters. I was never informed that it was done until they asked if I had received the final Insurance check. I don't think it's much to ask for some communication. During the process the roofers left candy wrapper and empty soda can's on my front lawn and trash from the roof. I don't even think anyone actually has quality checked their work either. My furnace in the Garage pipe was disconnected. I had to install is myself.
The salesman was very professional knowledabel and friendly.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of American Eagle Home Improvement as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys