Our cottage roof by the lake began leaking and I invited Freddy, owner of Alvarez Roofing, to come by and give us a quote. He not only helped us pick the right product and colour for our roof, he took an hour and fixed our shingles to prevent more water damage. We were impressed that Freddy was not only professional, but very personable and trustworthy. I decided right there that he was the one I would work with if the price met our budget requirements. Happy to say, his price is what we expected to pay and it was an easy decision to give Freddy of Alvarez Roofing the job. We have a beach house by the lake that gets hammered by high winds, storms, and rain and Freddy recommend the Duration Series. In that series, there's a new shingle called Pacific Wave (Shingle Colour of the Year for 2020). We loved it but were unsure if the colour would look good with the siding. Him and his wife helped us feel good about our decision by demonstrating patience and explaining the pantones in the shingle were in our siding. They were absolutely right, the look and street appeal of our cottage with the new Pacific Wave shingle was the right choice for beach house and compliments our siding perfectly. Freddy and his staff at Alvarez demonstrated exceptional workmanship. He made sure our pattern was randomly installed as per design specifics for Pacific Wave, used 6 nails for ultimate wind protection, recommended a ridge vent that replaced the eye sore roof vents (which made our cottage look much bigger from the back), and carefully sealed and prepared our cottage with membranes and ice sheets. He not only delivered an exceptional product, he delivered it on time and exceeded our satisfaction. Freddy is an honest and hard working roofer that takes pride in his workmanship and cares that his customers are happy. He smiles and and instilled confidence in us that he would be the right guy for our roof, especially since we upgraded and went with the Signature Series. His staff was also professional and friendly and smiled. They also took extra care with our landscaping and walkways by covering and tenting them with large drop sheets. If you are looking for an honest opinion and price and care about the quality and workmanship on the installation of your roof, we highly recommend Alvarez Roofing. We couldn't be happier with the decision we made choosing Owens Corning Duration Signature Series and selecting Alvarez Roofing to make that a reality for us. Freddy was amazing and far exceeded our expectations hence the length of this review.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Alvarez Roofing Solutions Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys