We went with Alure because they stressed the timeliness of completing the project. We were told a bath project is five days- possibly six. Our project took almost three weeks to complete- with a single laborer often working 12 hours a day at our home. More than once we had to cancel dinner plans and/or evening plans so that the job could continue. Had we not done that- I’m certain the job would have taken several more days. Considering that we paid a significant premium to do this job- that’s the biggest reason we weren’t completely satisfied.

Would have liked a follow up call from sales representative upon completion of the job to make sure all went well from my point of view.

We have been satisfied clients of Alure for decades and have used Alure for many home improvement projects and recommended them to family and friends. However, this last experience was a major disappointment both with respect to the materials installed, expertise and supervision of the project resulting in a suboptimal product. Finally there was no meaningful adjustment made to acknowledge what even Alure has described as ‘We have never seen this problem before’.

No comment

The demolition went well and the reconstruction of the bathroom was amazing! Our main man Freddy is a very gifted installer!
We are very happy to employ ALURE!

Alure was timely, highly responsive, and provided a great product at the end.

I love my new walk in shower.

The job was done sloppy

They were very professional from the salesman, to the installers, and the guy who set up. They were very professional and courteous.

Quality sales people.

Poor communication. Didn’t come close to the time line.

The work itself, as far installation of doors, was good; I was surprised when they left, the site could have been cleaned up better.

I couldn't be happier with them in every way.

We liked the end result. The kitchen looks really nice!

Poor communication Unanswered texts
I had 2 concerns after the job was completed I never met the project manager did speak to him by phone regarding my concerns. I sent him the requested photos that was over a week ago and I have not heard back from him.
I also requested several times for an itemized invoice of my very expensive job. My salesman was unable to
produce the invoice after several
empty promises to produce an invoice. I finally had a conversation with a manager who explained why Alure does not share invoices Still a complicated reason for me to completely understand Alure’s reasoning. Because of my experiences I will not recommend Alure to family or friends. The group who completed my project were the best part of my experience with Alure. They were hardworking professional neat and completed my job in one day.

Not recommending to anyone.

I am satisfied.

I would 100% recommend Alure to family and friends. The process from start to finish was such a great experience. Remodeling can be nerve wracking but I can honestly say this went so smoothly.

I had my 1970’s style walled bathtub/shower removed and a step in shower installed in one day. A slight issue occurred with the drain and was handled with skill by the well experienced staff on sight.
Quality workmanship was performed by the Alure crew. Prep was done prior to start. Stairs, the walkway and all exposed ares were protected. At completion everything was vacuumed and cleaned.
I have been using for a week and totally satisfied.

They were disorganized.

I was very pleased with the outcome and very satisfied.

They are very, very easy to work with. They were very prompt, and they stuck to everything they said they were going to do. The timeline of how long it's going to take, and the cleanliness, is excellent.

They were a great team. I never saw a group of people work together so efficiently. They all knew what they had to do. I think they went above and beyond my expectations.

Alure explained the job upfront and future appointments before starting the job. The bathroom was completed earlier than expected and clean up was performed every night . The bathroom was a complete renovation and came out beautiful.

i had a bad experience throughout the whole process..........John my original salesman although he was very personable he was quite inexperienced....he said he measured the job on our first meeting then when the job was suppose to be done called me to remeasure ?????then when the job was suppose to start got a call that the pllumber quit....that held things up quite a bit.....in fact 2 plumbers quit.....then the job that was according to all your advertising was suppose to take 1 day (tub to shower conversion) well the first day they gutted the bathroom and left when i asked if they were coming back they said the CIty of WHite Plains inspector has to look at the job first and left me with a gutted bathroom ....we had below freezing weather during that time since i was down to concrete block...even with the door closed I could not get my apartment warm......so the next day I took it upon myself to call the City of White Plains plumber and begged him to come ASAP........I am an 80 year old woman with STAGE 4 BREAST CANCER and i was nervous about showring with climbing over a bath tub...well the plumber was very cooperative and the men were able to complete the job in 2 days.....then they forgot to put in the niche had to wait 2 days for that to be installed...then the first time I used the shower the shower head came out very slowly with hardly any power when i questioned that I was told that was what i signed up for UNBELIEVABLE.....i got a Mickey Mouse shower head for $17,000.00 ...so i had to call in a plumber to put in a REAL shower head...AT MY EXPENSE.........also had to get a painter here to finish the ceiling that they never completed............the whole thing was A NIGHTMARE...