Alpha and Keith Bell did a wonderful job on our roof after the storm tore it up. Keith was always in contact with me, but I think what slowed everything down were all of the communication problems that we had between them and Nationwide Insurance. It took almost two months for everything to finally be completed, but like I said... I blame the insurance company.
Super easy process- completely painless. They were efficient and professional. Would highly recommend.
I could not have been happier by the service that I received by every employee that was a part of my project.
Brandon with Alpha Omega was awesome. Professional and polite, he insured we received a superior experience.Highly recommended.
You want your property taken care of, and I know it's a messy job, but you have to take of that.
They did the work as best as I know on the roof, but they made one gigantic mess around the foundation of my house. I never saw where they put down any tarp at all. A few weeks later, they did one of my neighbor's yards, and they put down a tarp. They didn't have any trash to pick up, but at my house, I am still picking up debris. I was very disappointed with that. I couldn't communicate with anyone, and there was one man who spoke a bit of English. I even had trash coming down on top of my kitchen stove that went into the vent and came down. I showed that to Keith Bell, the appraiser when he came, and he got it out. It was little things like that that I thought was just not right for them to do. I have a gutter issue, and I need an extension. Kieth told me that they do gutters. He said he would have a man contact me. It has been almost a month, and I have heard from no one. I don't know if I am going to get any results there or not. There is a piece that does not have an extension on it. I have a dutch roofline, and it needs this extension on it because I have a real water problem when we have heavy rains. I would like them to get in touch with me. It is mainly because they did not protect my shrubbery, and I found nails on my driveway. That should never be. I could recommend them, but I would say to be sure to put down a tarp. Kieth Bell was very nice.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Alpha Omega Construction Group - Raleigh as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys