They were very knowledgeable and easy to talk to about our situation. They kept us informed through every aspect and answered all our concerns. They made us feel like we were their top priority. Very nice and respectful.

Job Performance

Job Performance - Extremely satisfied with everything that was done.

Communication

Communication - Let me know what was going on each step of the way. Very informative.

Additional Comments

Additional Comments - I am from out of their service area, yet they came in less than 24 hours. I was devastated; our house is only 5 years old. They removed all of the damaged carpet, padding, sheetrock, etc., treated for mold/mildew, put fans and dehumidifiers in place, then returned and made sure everything was dry before they removed their equipment. They did not do the re-build, only because they were obligated to other clients further out than I wanted to wait, but they could NOT have done a better job with their part of this process. My house has no musty smell whatsoever... Everything looks absolutely perfect. Thank you All-Clean, I really appreciate what you did for us.

Communication

Communication - Jeff stayed in touch with us the whole time

Communication

Communication - The communication and everything was good.

Communication

Communication - The communication was great! Anytime I had a question, they were there to answer it and typically had the answers that I was looking for.

Communication

Communication - Not a single communication issue, anytime I needed a question answered someone was there.

Additional Comments

Additional Comments - Everything was great!

Communication

Communication - They did great with communication.

Additional Comments

Additional Comments - They were great and I would use them again.

Communication

Communication - Excellent communication throughout the process.

Always kept us in the loop on any actions. Always available for questions. Did not cut corners. Very good work

Communication

Communication - Very good

Additional Comments

Additional Comments - Everyone with Alclean hot springs was very professional

I would recommend All Clean USA - Hot Springs for any clean up job. Very thorough!

Communication

Communication - All Clean was very prompt and courteous in their communication.

Communication

Communication - very responsive and timely

Communication

Communication - The communication has been good. I do have a direct contact person there, which has helped.

Additional Comments

Additional Comments - Everything went pretty smoothly. Every job in the past has not had any recalls, and everything has been done as planned.

They are a professional company that came to my aid when I needed them. They treated my items with care and were quick to respond to my needs. They helped recover my home and I greatly appreciate them and how responsive they were in helping me through the process.

Communication

Communication - I would rate this 5 stars.

Additional Comments

Additional Comments - They were wonderful. They were knowledgeable and professional. They answered questions that helped guide me to what I needed to do to recover my home and followed up when I would run into a challenge with my insurance or construction. They helped with water mitigation questions. Jeff always answered and responded. He made sure I was taken care of. He followed up to make sure everything was complete and to check on me and make sure my home was recovered. They went above and beyond to make sure I was taken care of. I'm sure they would do that for all of their customers.

So prompt to call me back! 11 minutes!

Job Performance

Job Performance - Saved the upstair unit from smoke smell!

Communication

Communication - Jeff and Nick Called every 30 minutes and it was a holiday weekend!

Additional Comments

Additional Comments - They are The Best!

I was completely satisfied with everything they did.
Danny-Joe Crofford is the bomb! He responded the second we had a disaster in my home. I am completely pleased with everything they did and would highly recommend them to anybody else!

Communication

Communication - The communication was top-notch right off the bat. I knew exactly what to expect. It was all good!

We had a fire in our kitehen on a Sunday. We made a phone call and they were here in a matter of a couple of hours. They were on top of our situation and were very professional throughout the whole process, from beginning to end. I couldn't be more grateful to the whole team for all they did for us.

Job Performance

Job Performance - I am very satisfied with their job performance.

Communication

Communication - All Clean USA communicated with us very well. The lead guy, Jeff, was very communicative with me and my wife. We weren't the only project that they had going on, which we understood, so we had to be patient at times. Any time we needed something done or for them to come back to do somehting, they were always there.

Additional Comments

Additional Comments - I hope that nobody ends up in our situation, but if they do, I would totally recommend All Clean USA.

All Clean USA - Hot Springs did a great job! They were very timely, effective, polite and respectful.

Communication

Communication - The communication with me was great.

They did a tremendously good job.

Communication

Communication - They communicated with me very well and stayed in contact to let me know what was going on and how long it was going to be.

Job Performance

Job Performance - Very professional and answered all questions that we had!

Communication

Communication - Kept us in the loop and communicated with all parties

Additional Comments

Additional Comments - Would definitely used these guys again! They took great care of us! Job well done!

The All Clean team was great. Subs may have been a little slow to respond.

Communication

Communication - Responded promptly to all questions.

Jeff Johnson was very professional, kept his word, was timely, and I appreciated his efforts. He was my contact with the company.

Communication

Communication - I called him, and he responded, so I would say a 5-star rating.

Additional Comments

Additional Comments - All the people who worked there were focused and well-mannered, and I enjoyed being around them.

The All Clean team was very responsive. They were in our home within a couple of hours after the incident. It was on a Sunday when they were closed. They were very professional, and helpful throughout the whole process. I would highly recommend them.

Communication

Communication - Jeff has been with us each day.

Jeff and his crew brought in the right subcontractors. They finished the job and did everything extremely well. My wife and I were extremely pleased with the work.

The team that came out was courteous, efficient and very helpful.

I was pleased with the job they done for me. They were very nice and did a great job

Definitely! Even if I had to wait for them I would!

All Clean USA - Hot Springs comes quickly, but they do not finish what they say they are going to do.

They met my needs and expectations, plus some.

Prompt, helpful, professional and kind during a difficult time.

Jeff has been wonderful in helping me get my condo cleaned up after the flood that we had. He did a great job.

The two men that came to my house did an awesome job. They were very respectful, courteous, kind, and professional. If I had to, I would use them again and recommend them to anyone.

Being a resort, it is extremely important that when we contact an outside vendor for assistance that we receive a timely response. All Clean USA has always responded very quickly and arrived within a few hours. Their work is professional. It is a standard that we rely on to make sure any damages are taken care of quickly and professionally. Their staff both in the office and in the field are always very professional, friendly, and courteous. We rely on them and have made many recommendations to them to our friends and customers in the community.

They were very quick to respond to my request.

We were overall happy with everything.

All Clean USA did a great job as far as the work went. They cut the power line to my stove and the water line. It took them two months to send the final invoice.

They were great! State Farm should have paid them outright. I got it to straighten out.

Communication was difficult with All Clean USA.

They were so quick and efficient to respond. They were easy to deal with and very pleasant.

Easy to work with.

They did not follow up to complete the job. I called three times and I never got a response.

Exceptional result, but exceptional service, responsiveness and communication.

Areas of Satisfaction

Areas of Satisfaction - In everyway a business who provides services for unique issues could possible provide.

They did a good job.

All Clean did an excellent job. I was not able to get a copy of their final bill which was sent only to the insurance adjuster so am unable to comment on their charges

This company is great!! most importantly honest every thing went well works with you knows how the world of disaster works. Understanding of people needs. I will call them first for any thing that needs done to my home. If i could give 10 stars i would!!!!

Very professional, quality work, caring personel. Schedule not always as soon as desired.

fast efficient courteous

All Clean Inc. was very professional, they were on time, they did the repairs when said with no delays. I am very satisfied with the outcome of my repairs.