We are hand washing and social distancing.
We had a pipe break that flooded the entire house. Adam came out to survey the damage. We received the contract and it was excepted by our insurance company. We were told, a project manager would be here whenever a crew was here working. All American started with the drywall, after it was done, the painters showed up. We were back and forth to the house just to see the progress. We noticed that the workers had ben using the refrigerator, microwave, and helping themselves to our bottled water. They also turned the AC on but had the doors opened. A few times we came the next day after the workers left and saw most of lights on in the house and the AC unit running. We were also called on a Saturday by Thomas who told us, we needed to buy a kitchen sink and faucet and two bathroom sinks and faucets. We did so that day because the guys were coming on Monday to cut the countertops for all the sinks. The floor guy also came out to put down new flooring. One day we happened to be looking over the contract and noticed that we were being charged for the bathroom sinks from the beginning.(we were being charged twice) It was corrected after we brought it to their attention. We were also charged for the removal/reset of the water heater that was never removed. There were some things that were pointed out to Adam that needed to be done like caulking around the door frames and small things like that, and he said that we were "Trying to nickel and dime" him. A dumpster was also brought out for the debris from inside the house. There was something that someone placed in there that leaked onto our driveway that left a huge rust spot on the pavement. Once the dumpster was removed, Jay sent two different companies out to try to remove the spot but it didn't work. The work that was done on the house was pretty good, but the workers All American uses need supervision
Quality work, quality care, and quality craftsmanship. Quality all the way. There's no cutting corners, they do it right, and they go the extra mile to make it right.
They did an excellent job. They were very dependable, arriving as scheduled and on time.
I met with Adam regarding finishing a room in my basement. He took measurements and pictures of the space and came back with drawing and price for the project. I'm beyond pleased with the finished job and quality of the work. I will gladly recommend them to family and friends.
When Thomas came out to give us the initial quote, he stood there and took time to understand what we wanted and what would be best suitable for us. He never pushed a sales pitch. It was more along the lines of what would be the best solution. I admire that. They worked with the customer versus selling the product.
Excellent craftsmanship for fair cost. They built an amazing gourmet kitchen for us and worked very flexible around our timing constraints. Very professional and customer oriented.
I will recommend this company to all my family and friends as I done in the past. Y6
It was a great experience. All of this was knew for me, but they made me feel very comfortable. I am the type of person that ask a lot of questions. Everyone was patient with me and explained every little step that I didn't understand. They were not rushing me or anything. It was a great experience for me.
I was left with one torn up window sill which was never fixed and over half of the screws are missing from the shutters. No one contacted me to fix these items. It took twice as long to finish then was explained to me.
They did an excellent job.
A group that I trust. They did what they said they would do to complete the job I expected.
I would highly recommend All American for anyone needing gutter repairs or replacement. The experience was 100% professional from consultation day til project completion. They made it so easy.
I was thrilled with them. I was very, very happy with the service, from start to finish.
The installers were very polite and didn't waste any time. There was no mess. They did a great job! The salesperson was real good too. He came back out and inspected everything. He was a real pleasant guy. Rhodes, at the office, got the guys out here for me. He called me one day and then two days later, the guys came early. The guys started, finished, and picked up everything without a mess. I couldn't have asked for a better job!
Not until the drip along the length of the gutters (completely around the house) is cured will I recommend All American Exteriors to others. I will say their pricing was competitive, but not the lowest bid. I felt comfortable with the sales person and took a chance. The gutters look nice, but they drip. FIX IT PLEASE!
I am likely to recommend All American Exteriors because they were very thorough, kept me informed of all steps of the project, including the timeline, and finished on time and as agreed.
Very courteous and professional from beginning to end.
I give this company a 10 out of 10 for going over and beyond for my project.
Over all I am very happy with my project with All American Exteriors. The project manager was very good at listening to my request and correcting small concerns along the way. Communications was very good with all. Office staff, project manager, crew leads. I have recommended and will use again if the need arises.
They have quality work.
I gave your contact info to my neighbor had hers house done as well.
Customer service and quality of workmanship very professional
All American Exteriors did a wonderful job.
Great service and very good quality. Cannot recommend enough.
This company and its staff are friendly, knowledgeable, professional and their mission is to satisfy the customer to the absolute highest level. I am so thankful a neighbor directed me to All American Exteriors (AAE). This WILL be my go to company for all future house projects. Thank you AAE!!!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of All American Renovations as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys