Lead Source - We knew we wanted to use HardiePlank, and Affordable Exteriors were a highly-recommended contractor for working with it.
Areas For Improvement - We can't think of anything. The project took longer than expected because we have a nearly-100-year-old house, so there were unforeseen issues, like the original clapboard being secured with a zillion nails, that made the tear-down portion of the work much harder for the team than if it were a newer house. But that has nothing to do with Affordable Exteriors, just an aspect of the project that didn't meet expectations. And the end result was *well* worth it!
Areas Of Satisfaction - Matt Norton was a tremendous resource, just super-knowledgeable about working with houses. He's also a great guy in general.The team, led by foreman Jose, was excellent, too. They gave the project their all, and the end result speaks for itself. We keep getting compliments from neighbors about our siding, even months later.
Current Referrals - Not at the moment!
Recognized Excellence - Matt Norton is a treasure, always fun to talk with, and a walking encyclopedia about all things house and carpentry related. We were almost sorry when the project was over that we wouldn't get to see him anymore.Jose the foreman was also great, communicating with us when he had a question or wanted to bring something to our attention. We didn't really interact with the crew too much, but they all seemed professional and effective. We hadn't really thought about this issue before the project started, but we ended up being so grateful that the crew cleaned up the debris every day, going around the perimeter of the house to capture loose nails, etc. We had adopted a puppy two days before the work started, and it was such a relief to know that, when we took her outside at night, there wasn't anything lying around for her to eat!
Additional Comments - We're very grateful that Affordable Exteriors did the job they promised, and it came out perfectly! We don't hesitate to recommend Affordable Exteriors to anyone within driving distance of Louisville.
Completely satisfied with the whole process of this construction project.
Lead Source - By internet
Areas For Improvement - not at all
Areas Of Satisfaction - Happy with the entire experience
Current Referrals - Not at the present
Recognized Excellence - The whole team from the salesman to all the workers
Affordable exteriors were great to work with, very thorough & Matt was great about keeping up with us while we were getting things together for our project.
Lead Source - Neighbor
Areas Of Satisfaction - Your sales representative, Matt Norton, was our only contact. He planned the project and did a great job. He was always very professional and responsive. I would recommend your company because of Matt.Juan, the crew leader of your installation contractor, was also great. He is a very skilled carpenter and solved all the issues resulting from the dimension of the Artisan material.
Recognized Excellence - Matt Norton and your contract installer, Juan.
Lead Source - Google search
Areas For Improvement - None
Areas Of Satisfaction - Quality of workmanship!
Affordable Exteriors was very timely with the workmanship and it was good quality.
Concern For Needs - He is an excellent representative of the company.
Lead Source - I called a number on the website for Hardy plank installers located in Louisville, KY.
Areas For Improvement - There would be very little where they fell short of my expectations. They ran the job very well and the work was done great. I am very pleased.
Areas Of Satisfaction - Matt's attention to detail was great. Jose who worked with the crew was very conscientious and accommodating with us and helping to solve the problems.
Current Referrals - My builder might be interested in information on the company. He was very impressed with the work. Morgan Homes and it would be Brad Morgan.
Recognized Excellence - Jose with the crew was superb. Matt Norton was very patient with us and work out the detalils to get us solutions.
Additional Comments - Affordable Exteriors did a great job.
Lead Source - I have previously used Affordable Exteriors, so I was already familiar with the company!
Areas Of Satisfaction - I was satisfied with the whole experience!
We have been planning this project for a couple of years. We were referred by James Hardie to contact Affordable Exteriors. Matt Norton came out to see our home and give us an estimate. He was very professional advised us on different aspects of our project. We decided to deal with Affordable Exteriors for the entire remodel. The project went well. It was finished in a very reasonable time and it looks fantastic. I am sure we will use this company again if we have the need.
Lead Source - They were recommended to me by James Hardie Company.
Areas For Improvement - None.
Areas Of Satisfaction - We were pleased with the entire project. Start to finish.
Current Referrals - I don’t know of anybody right now. I will definitely Recommend Affordable Exteriors to anyone that asks us .
Recognized Excellence - Matt Norton was on top of the project from start to finish. Answered all of our questions and kept us informed about the different phases of the project. Matt was great to work with.
Lead Source - I heard about Affordable Exteriors through the James Hardie website.
Areas For Improvement - They didn't fall short, they were great.
Areas Of Satisfaction - I was satisfied in pretty much all areas. The communication was excellent, I thought they were excellent across the board.
Recognized Excellence - I would like to recognize Matt Norton, he is really great.
Additional Comments - I am very satisfied with everything.
Lead Source - From a friend who was satisfied
Areas Of Satisfaction - The project looks great. Workers were skilled and took pride in their work.
Recognized Excellence - James was professional and courteous. The crew worked hard.
Matt Norton and crew were excellent to work. Communicated every step of the way. Completed the work and inspection as promised. Clean-up was well done.
Lead Source - Insurance agent recommended for an inspection of roof and quote
Areas Of Satisfaction - Matt Norton was terrific to work with.
Recognized Excellence - Matt Norton
Prompt and friendly. Highly satisfied with my windows and installation. Great value as well.
Lead Source - Referred by Mary & Gary Gettelfinger (my father and grandmother)
Areas Of Satisfaction - The value and quality of the windows
Recognized Excellence - Matt Norton was super friendly and personable.
Matt Norton, our salesman, is amazing!
Use Comments - We are extremly happy. They trasnformed our house and we will
Lead Source - We heard about them at the Home and Garden Show Home of 2018.
Areas For Improvement - They were great.
Areas Of Satisfaction - Matt took care of us 100%. Our expectations were exceeded by looks and quality.
Current Referrals - I gave out two references the other day. I have Matt's cards and I will hand them out.
Recognized Excellence - Matt Norton was exceptional. We had a couple issues and he had them out to fix them right away. We were concerned one night and he had them up that very next morning, which was a Saturday.
Affordable Exteriors was highly recommended to us by a very successful general contractor friend of ours, and the recommendation was completely warranted. Matt Norton was our Project Manager and he was great. The crew did a fine job, and cleaned up behind themselves daily. We are very pleased with the work performed. Matt even recommended a painter for a small portion of the trim and they were great as well!
Lead Source - Recommended to us by Boyd Bosse
Areas For Improvement - none
Areas Of Satisfaction - Matt was very thorough in his explanations and strived to obtain the best result possible for us. Your team also resolved an issue with the siding that resulted from lesser quality craftsmanship from when the house was originally built. The exterior is now in better condition than when it was brand new.
Current Referrals - No, but if I do, I will recommend your company.
Recognized Excellence - Matt, of course, and the Wangs were very diligent and thorough. If I spoke Japanese I would have told them myself. Thank them for us!
Additional Comments - The experience we had with Affordable Exteriors was seamless, professional, and very courteous. Thanks again for a job very well done!
Areas For Improvement - None
Areas Of Satisfaction - All
Lead Source - Internet
Areas For Improvement - None
Areas Of Satisfaction - Installer was professional , very knowledgeable and extremely efficient
Current Referrals - No
Recognized Excellence - Matt and project manager both provided exceptional service
Areas Of Satisfaction - They were quick, thorough, and neat with the installation. They left the area of installation cleaner than when they arrived.
Affordable Exteriors are one of the best contractors that I have had work on the houses that I have built. This is the 3rd house that they have done the complete exterior work for me and it has always been a quality job with very professional workmen.
Lead Source - I heard some years ago about Affordable Exteriors from another builder...
Areas For Improvement - There was not a part of their service or installation that fell short of what I had hoped for..
Areas Of Satisfaction - Price was very good/the installation was done professionally/they stand behind their work
Current Referrals - I have recommended Affordable Exteriors to several people in the past and will continue to do that...
Recognized Excellence - Greg Tucker knows his work and stresses quality to his crews
Lead Source - Recommended by a friend
Areas Of Satisfaction - Price and quality
Recognized Excellence - Matt Norton is a pleasure to work with. He made sure the job was done right from start to finish
The finish product, I am finally satisfied. Addition work was needed.
Lead Source - Coworker
Areas Of Satisfaction - Matt Norton has an understanding disposition. He listened tentatively.
Current Referrals - Yes
Recognized Excellence - Matthew Nortons
Areas Of Satisfaction - The construction crew did a good job. They were efficient, worked quickly, and cleaned up their mess.
Lead Source - I heard about Affordable Exteriors through some construction inquiry websites.
Areas Of Satisfaction - I was most satisfied with the overall quality of the job.
They did a good job, were timely, and affordable!
Areas Of Satisfaction - The worker did a good job. He did it quickly and was neat. It was a good, competitive price and they understood our needs.
Recognized Excellence - I would like to recognize the guy that did the project. He did a good job.
Additional Comments - We used your company for the gutters mainly to sell my fathers home. You did a great job, and we will recommend you to others.
Quality: Workmanship/Materials/Crew - 4+
Value - That is hard to tell, because they are the only people that provide the product in the area, but I do not feel shafted.
Lead Source - I heard about Affordable Exteriors via a web search for hardie board product.
Areas Of Satisfaction - I am totally satisfied overall.
Recognized Excellence - I would like to recognize Matt, and Jose and his crew. We were so satisfied with them that we threw them a party, when they were done.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Affordable Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys