Areas Of Satisfaction - I was most satisfied with Action Roofing & Construction because of communication.
Recognized Excellence - Everyone was good. I appreciated Albert and the crew with their help.
Recognized Excellence - I would like to recognize the shingle crew.
Areas For Improvement - I was very pleased.
Current Referrals - I will recommend Action Roofing & Construction if I get an opportunity.
Recognized Excellence - I'd like to recognize everyone at Action Roofing & Construction. Every touch point was positive.
Areas Of Satisfaction - Very professional and high quality work
Recognized Excellence - The owner who came out to the job site and checked up, and actually showed up the day after it was all done to do additional cleaning. They also try to recycle leftovers to the best of their ability.
Areas Of Satisfaction - I was most satisfied with the overall workmanship and personal care taken on the roof.
Recognized Excellence - Albert did a great job.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Action Roofing & Construction, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys