Areas Of Satisfaction - I was most satisfied with the communication.
Recognized Excellence - Mike and Ray provided exceptional service.
We are very pleased with the job that they did on our pool. We would recommend them to friends, family, anyone.
Areas Of Satisfaction - I was most satisfied with the way that they stayed on schedule. They told us they'd have it done by a certain date and time, and it was done.
Areas Of Satisfaction - I had to change the order due to my budget but they came back to give me an new estimate and explained what they can do within my budget. They also suggested to do unexpected repair during the remodeling which cost me extra $900 but glad that they addressed it because I'm so happy with the result.
Current Referrals - Yes but within next few years.
Recognized Excellence - Mike
Above and Beyond Pool Service did a fantastic job. They stayed on our time frame with no issues. Thank you!
My 1969 era Grecian style diving pool had sat empty for over 4 years. I agonized over who I could trust to do a quality remodel without breaking my bank. I mistakenly thought the big pool builders were my only choice. I received 3 estimates, none of which came in under $25,000. I gave up and just figured I'd have to live with a big dangerous hole in my backyard.I happened to see a little Fiat with an "Above and Beyond Pool Remodeling" sign on it. I went online and checked them out. Just what I needed and wanted, so yes, I have and will continue to recommend Above and Beyond Pool Remodeling!
Sales Knowledge - Mr Malachi Sandoval came to my house to give me an estimate. He understood I was working with a very small budget. So there was never any urging of adding any extra amenities I didn't need. I always felt my best interests were foremost.
Professional & Organized - Each segment of the remodel process was well orchestrated.
Communication - Yes, any time I had a question I was able to communicate with any member of the crew as well the owner Michael Sandoval. Everyone responded to me in a timely manner also.
Quality Of Materials - All of the materials used well exceeded my wildest expectation.
Quality Of Workmanship - My observation was this organization has been very well trained in all aspects of pool remodeling.
Recognized Excellence - Ray Ruiz the high quality man, Alberto the compassionate plummer guy, Jose the artistic decking guy & his 2 sons, Jesus and Maria the very sweet tile couple, Pedro and his precise interior crew, Gilbert the teddy bear overseer, Fernando my special operations commander. My ladies; who kept the project running smoothly Denise Malkou and Yvette Campo. And of course Michael Sandoval who is an awesome owner and all around wonderful person. Mr Malachi Sandoval where it all started in more ways than one.
Additional Comments - The price I paid for the most awesome pool I now have was totally within the budget I set and could live with. The time frame from start to finish was exceptional. The most memorable aspect of this whole scenario is the excellent customer service I received from everyone I interacted with. Polite, professional, respectful, trust worthy and valuable is the best way I can sum up my experience. I am so very happy I chose Above and Beyond Pool Remodeling. Thank you to everyone!
Above and beyond pools and Michael Sandoval specifically exceeded all of my expectations regarding quality of work, pricing, and the planned time line for the project. All personnel from Michael, Office Manager, job foreman, and workers were top notch. The entire project was completed as planned, and at the agreed upon price.
Areas Of Satisfaction - The total experience exceeded all of my very high expectations.
Current Referrals - No, but if and when I do I will highly recommend Above and Beyond Pools
Recognized Excellence - Every person I dealt with should be recognized. I don't remember names, but in addition to Micheal the Office Manager, the foreman, the person who drained the pool (michaels brother in law), and all the workers should be recognized.
Additional Comments - Abobe and Beyond Pools is an excellent example of how a business should be run. Honesty, integrity, and a commitment to excellance were evident with all employees, and flows throughout the Organization because of Michael's Leadership. We'll done Above and Beyond.
Recognized Excellence - Michael S
Areas For Improvement - None
Areas Of Satisfaction - Very attentive to our needs and stuck to the time line
Recognized Excellence - Every one was tuned in and did high quality customer service.
Additional Comments - I have referred several of my friends and neighbors to them. All who received their services were very happy.
Above & Beyond Pools did an exceptional job on our pool and pool deck remodel. And, the entire staff was courteous, efficient and always able to answer any questions we had about the job. Ours was a big job and they came through with flying colors!
Areas For Improvement - None.
Areas Of Satisfaction - We are most satisfied with the most important thing: the finished product, From the bottom of the pool to the top of the huge boulder waterfall they built, everything came out looking great, and is built to last.
Recognized Excellence - 1)Michael Sandoval & his 2nd in charge.2)Troy Freese (the best pool Sales Manager in Arizona)3)Ray4)Mel and the two men on his crew.5)The two gentlemen who installed the pavers - in 115 degree heat over a 3 day span.6)Alex -The electrician*They ALL did an exceptional job with their individual responsibilities.
Additional Comments - I give my highest recommendation for Above & Beyond Pools. The individuals that make up the company are honest and hardworking and take great pride in their work. And, they build beautiful pools!
Organization and follow through, would be understatements, even the neighbors commented on their work ethic, it was impressive to see someone that still cares about their business to the point of being this organized and thorough through the whole job, not counting the excellent job they did..... which is depending on a lot of different people and phases of the job. I don't think I will be able to tell enough people how wonderful they really are.
Areas Of Satisfaction - The end results...beautiful.
Current Referrals - Yes, everyone I talked to ....friends, pool supply places, my pool man, neighbors, everyone I told that I was having my pool done, wanted to know who it was....because they had not had anyone to refer people to.
Recognized Excellence - I think everyone did an excellent job, and they were all really nice. Refreshing to see such a great group of talented people.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Above and Beyond Pool Services as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys