They are 100% professional.
Super duper job, great people!
I received someone else's items and told them and they were not concerned about getting them back to the owner. I feel like the things I am missing are at someone else's house.
Larry is the most honest and fair person around. My first contractor was prepared to charge me over twice what Larry quoted. Larry got things done quickly and professionally. My tenants complimented him on how respectful he was to their family. He was truly a lifesaver and I cannot recommend him more highly.
Larry came out and he was awesome and made it easier. Also, put my mind at ease.
Area For Improvement - They were awesome.
Larry Atkins was a very good person to work with.
Area Of Satisfaction - I was most satisfied with Larry's response. He was very prompt with communication and letting me know what he was going to get done.
Larry fully explain their process and was easily available to answer my questions. It was very easy to make arrangements to obtain one of my household item from the company storage facility.
Area Of Satisfaction - The expedient response that I received once I filed the claim
They responded immediately, were courteous and professional and thorough, and left us in good shape after our "event"!
Area Of Satisfaction - Every person involved in our claim, from the plumber to AAA to Allstate, was extremely nice and helpful and very responsive. We were treated so well!
I was very satisfied with them. The three installers they sent were friendly and nice, and they knew what they were doing. They explained everything well, and they had a good attitude. They were courteous, and they had nice personalities. If I had any questions, they answered them. All three installers were good.
Area Of Satisfaction - The whole experience was wonderful and everything looks beautiful.
Area Of Satisfaction - How fast AAA came in and set up the machines to start the drying and humidify process.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of AAA Quality Services, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys