end product good. communication during build needs improvement.
I have built several homes and this was the easiest home build I had experienced.
Lack of communication, scheduling & management.
When talking about the finished product of the home, I would recommend them. However, going through the construction process, I would not recommend it. I feel the finished product is great, and this is my first time building a home, but it was quite stressful.
Communication was poor with the builders during the construction process. I only had one person I can talk to.
The poor quality craft has been a shock. From sloppy caulking, paint smears and edges of woodwork that have large visible splinters that I’ve had to sand myself to failure to seal a gas valve that was causing a leak approaching the 5% combustible limit and a y joint in a return water pipe that was not sealed at all - discovered water dripping from our downstairs ceiling and nearly every window with a lock bar not installed properly, causing more Sheetrock work to be needed. This house is an absolute lemon.
Beautiful house in a great spot. The folks at Wes Peoples were generally helpful and responsive, and despite some bumps during delivery and a few initial quality problems on delivery (hopefully to be addressed), we love the home.
We love our home! We constantly talk about the layout and how it was perfectly thought out to utilize the space so well!
Wes Peoples Homes is the pinnacle of style and quality within the building industry. The salespeople are second to none.
My contact staff were Mark Leistritz and Bobby Giles (and Affinity Design). They were always great to work with and attentive to my needs and questions and getting things resolved quickly. The home quality is good and I am very happy with
Felt that there were too many delays.
It was a very difficult period -- COVID and material shortages resulted in slip after slip, but we got there without anything blowing up.
Quality control could be much better.
They've been extremely responsive and they've delivered a good quality construction
Wes Peoples Homes built me a great product. They were very pleasant to work with and ensured I was happy with my product. They quality of the home is very good, this was not a house thrown together quickly with bad materials. This is a quality home, in a great area of the city. They also followed through on all the “blue tape” things that needed attention. Most important of all, the builder stuck to the contract and did not try to renegotiate the price due to the market and materials sky rocketing. As a buyer, I would feel comfortable going into contract with this builder again.
No, details are not looked at for finished product. Walk throughs are useless as they don't get the work done. Moved in two weeks ago and still waiting for my second garage opener and when we tried to update the locks for the front door it malfunctioned and now no key will work for the front door.
The quality is good and the style is modern.
I would not recommend them if their timeline is short. They need construction to be on time. If they were flexible and on time I would recommend them
The builder was very nice and helpful. He was willing to go above and beyond.
The interactions and buying process were smooth and professional!
There were a few areas keeping me from giving a 5 star. 1. The truck barely fits in the garage (inches). That seems a little crazy in Texas! 2. We purchased a new build two weeks ago and we still have tape all over our house from our blue tape walkthrough... our main point of contact has been extremely slow to respond and schedule these fixes which has been very annoying. 3. The light fixtures are very outdated and not super attractive. I have a friend who also lived in a Wes Peoples home and they also had to spend money switching out all light fixtures. Of course we love the house in its entirety. It just seems like little details are not a priority to Wes Peoples and that’s what has been frustrating. We purchased a Paradisa home before this and didn’t experience these issues so it’s been very frustrating
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Wes Peoples Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys