Great experience very easy to work with
Schedule - Had to move date a few times. I don’t think this is a builder issue I think it was a agent listing issue. Agent giving unrealistic expectations on contract. We had a tight window on our rate lock did a great job on making sure job was completed in time. Very thankful
Areas Of Satisfaction - Jenny was amazing. This is such a cool service that Vintage offers
Additional Comments - Service after the sale has been great. Mr. David is awesome. Always has a solution.
Areas Of Satisfaction - They had an excellent program for each stage of construction. They had good building, planning, and completion times. Their organization was excellent.
Additional Comments - It was pleasurable building experience with confident people.
They were wonderful people to work with.
My cottage is a dream come true for me! It’s everything & more that I wanted! The Vintage Team is the best! They will take your vision & make it happen! Provenance is a little piece of Heaven on Earth!
Clean - Construction next to me & the rainy weather played a big part in my not giving it 5 stars.
Areas Of Satisfaction - I have a beautiful cottage inside & out! It turned out just as I hoped! I love my shutters & corbels so much!
Recognized Excellence - All were absolutely 5 star
I recommend Vintage Homes to anyone who is building or thinking of building a home. Their work is beautiful and sturdy. But, what sets them apart is their communication and dedication to excellence.
While building my custom home, I was living 200 miles away and wasn’t able to visit the job site often. I received weekly updates with pictures via the Buildertrend app. This made the process seamless and I quickly learned I could trust them to do an excellent job. Vintage uses this app with all of their customers.
In addition to great communication, they went above and beyond to create a quality home by using the best materials and being proactive. When I moved into my home, I realized they’d installed a drain in my yard to help with standing water. This was something I didn’t ask for and wouldn’t have been aware enough to ask for due to my location during the build. Vintage took pride in their work and was proactive in fixing this potential issue of standing water in the yard so I never had to deal with it.
I have a ton more things I could share about my experience with Vintage but I’ll end it with this—during the time of the pandemic and supply shortages, Vintage always came with solutions when we ran into supply issues. I appreciated this and the help of their designer, Jenny Johnston, in navigating this build with zero stress.
Communication - Buildertrend allowed for easy communication between me and the Vintage team.
Professional & Organized - From our very first meeting, they were organized and knowledgeable. This made me feel comfortable.
Recognized Excellence - Justin — Thank you for making me feel comfortable working with Vintage from our very first meeting. Ashley — Thank you for leading a team of contractors who did an excellent job. Jenny — Thank you for making the design process fun and for answering all of my long texts. Zach — Thank you for posting weekly updates in Buildertrend.
Areas Of Satisfaction - Customer Service — Their organization and professionalism continues after the build is done and the contract is signed.
BEST builder in Shreveport. Great experience. Highly recommend.
Recognized Excellence - Thomas Johnson is the BEST. He took care of every detail and always addressed issues for us before we even knew they existed.
Areas Of Satisfaction - The addition of Jenny to the team gave us great professional guidance. Very thankful for her.
Additional Comments - EVERY single person we encountered along the way from electricians to media to Cheryl in the office was exceptional. Justin has done a terrific job of building the team.
Additional Comments - It was a great experience from start to finish and David has been so helpful after the move-in to iron out a few issues.
I would reccommend Vintage and have Ashley as their project manager.
They've been great to work with.
Areas Of Satisfaction - All of the people who were involved were very professional and friendly. If I had a concern it was addressed immediately. I enjoyed working with their group.
Value - I appreciated all the assistance Vintage provided to make our dollar stretch to get the end result we wanted with the budget that we had.
Recognized Excellence - David Taylor. As soon as I gave David our list of fixes that still needed to happen, some from our punch list, he had workers over that day and the next day. I appreciate his timeliness, professionalism and trustworthiness. Everyone that we worked with; Chip, Jenny and Justin were all patient, easy going and friendly.
I would gladly recommend Vintage to any friends considering remodeling or building!
Areas Of Satisfaction - They walked us through any areas we did not understand; helped advise us on various finishes, cabinetry, paint, etc. and provided top quality subs..from painters to wallpaper folks, electricians, plumbers etc.
Recognized Excellence - Justin Sevier (also Thomas Johnson who was with us for the first half of project and has now returned) were exceptional in their attention to detail, knowledge, ability to work with the architect and roll with the punches. Justin could not have been more helpful and upbeat , even when things happened beyond our control (like a tree falling on the newly built garage roof) . He and Thomas were helpful in making recommendations of what to pick and how to stay in the budget. Unlike many builders who take twice as long as they projected, and often end up with bills greatly over budget Vintage was true to their time table (we extended it by adding some extra refurbishing). While some of the costs were higher than anticipated, many of the additional cost items were things we added or upgraded. Even when the project was completed, they had us go through all areas and make lists of any concerns. They had a youthful optimism and energy that is not always seen; it was a "can do " attitude instead of a "cannot do" one. I know that they have primarily built new homes, but they did a fantastic job with our renovation and so many people have asked who the builder was. I hope they are able to get more involved in remodeling. We could not have been more pleased!
Additional Comments - Justin Sevier was always available by phone and met with us weekly for project planning and to keep on schedule. He also kept us up to date with our spreadsheet so we knew what was coming in the way of expenses, trying to adhere to the budget. If there was something in question, he would send someone right away to make sure things were done correctly. We were pleased with the workers' speed , diligence, and their helpfulness to explain everything to us neophites who were not well versed with building terms.
Recognized Excellence - All have been so helpful. A man who works under Chip even took my garbage to dump David has been so prompt returning calls when I have called him
Additional Comments - All employees have been so easy to work with. Has been a great experience.
High quality of materials and high attention on any details from all the staff. Best builders in the area
Schedule - We received the house on time and in excellent conditions
Recognized Excellence - All the staff is excellent but Ashley is an essential part of the organisation in my opinion. We couldn't realise all our desires without him. He is very professional , details oriented , fast and very kind man
Areas Of Satisfaction - The fireplace with bricks up to the ceiling is amazing suggestion we received . The metal windows make a big difference in quality and safety . At the end my customise closet is something that I can define amazing and thanks to Ashely for the layout of my closet.
Recognized Excellence - Ashley Powers and Justin, the person you sign the contract with, were excellent. The designer, Jenny played a part in a lot of things, and she was great. They were all great.
Areas Of Satisfaction - There are a lot of people to speak to for communication, but I still give them a 5 on that.
Additional Comments - It is a wonderful place and I love the house. They did a great job and have done everything they dais they would do. I rate them 5 stars.
The service was great at Vintage Homes. All around, everyone on the team was great, and we are very satisfied.
Recognized Excellence - I would like to recognize Thomas, who was fantastic, and David Taylor, as well for exceptional service at Vintage Homes, LLC. The realtor, Cheryl Dunson, was great with us as well.
Recognized Excellence - Everyone at Vintage Homes that we have come in contact with has been exceptional.
I purchased home after it was completed and on the market. The workmanship seems to be quality. I am confident any concerns will be addressed by the builder. Great people to do business with.
I already recommend Vintage to anyone who is building a home or looking to build a home.
Value - I feel like Vintage earned every penny they'll make on our house. All construction projects have issues arise, and any time they did Vintage went above and beyond to fix them. From replacing cabinets with a few days to replacing a marble countertop, they took care of it. I've heard enough construction stories from other people to know that Vintage is one of the rare ones who strives to make their customer happy at their own expense.
Recognized Excellence - Every single person we worked with at Vintage provided exceptional service. Justin was always available to answer questions and always willing to help. Ashley is extremely knowledgeable and helpful with any concern or question we had about the building process. Jenny was a tremendous help with finish recommendations and resolutuon of design issues that came up along the way. Our home turned out exceptionally well because of the diligence and attention to detail from the entire Vintage team.
Areas For Improvement - None, Vintage exceeded our expectations in every aspect of our build. It was a joy to work with them on our new home.
Areas For Improvement - They have exceeded expectations in all aspects. I want them to build my next house, wherever that may be.
Areas Of Satisfaction - Customer service for a new home purchase is top notch. David is incredible.
Recognized Excellence - David Taylor. He's been available, helpful, efficient and invaluable during our move and i can't thank him enough.
Areas Of Satisfaction - I was most satisfied with the teamwork.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Vintage Homes, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys