By far the best experience of customer service I have had in YEARS!!!!!
It exceeded our expectations!
The solar panels were great and everything was awesome. What isn't awesome is that afterwards they call me multiple times per week trying to sell me windows now too. Even after I've said no thank you multiple times. I've actually had to block their number just to stop getting sales calls. I would rather have spent more with a different company if it meant not getting all the annoying follow-up sales calls. The panels, install, everything was great. The conduct afterwards is what would make me second guess my decision to do business with them again.
I already have.
We made a good decision going with Universal Solar Direct. We received great service at a great price.
I received friendly and efficient response to all my questions during and after installation. We are very proud and satisfied with our product. Thanks
The Universal Solar Direct experience was very professional from start to finish.
I already have.
Universal Solar Direct is an amazing company. If you are going to get solar I highly recommend using these guys, for they are honest, reliable & most of all dependable.SheilaNorth Las Vegas, NV
Amazing group of dedicated professionals
I am paying more now for my electricity than before I got the solar panels..
If you choose Universal Solar Direct Las Vegas, you become family. They'll even tell you so.Every team member goes above and beyond to get the job done right. It's a big purchase and you will be treated with courtesy, respect and professionalism every step of the way and beyond. You can't go wrong!!
We are very satisfied with the solar.
So happy with Universal Solar they made my solar possible where others failed. Very professional and knowledgeable.
Professionalism and knowledge
Did a great job
He helped with any questions I had. He responded to my emails right away.
I am the most satisfied with the customer servic. Everytime I had a question he would address it. They answered my questions as soon as possible. They tell you how it is. They were truthful.
Quality and clarity of initial presentation of USD's proposal.Rapidity of system installation.Satisfaction re: my system's upfront cost -- USD's proposal was considerably more economical than one I received from SunRun several months earlier.Whereas SunRun's design could not place all requisite solar panels on the flat part of our roof (six of fourteen panels would have been installed on our garage's tile roof), USD was able to place all fourteen panels on the flat portion.
Your entire crew!
Still a great product that is efficient in working well, but it would be nice to have an annual check of equipment from Universal. Part of the reason I selected your company was your monitoring and promise to repair any bad cell. Also there was to be credits for use and the green leafs. Where are the solar credits I was supposed to receive? For this reason - service after sale I have downgraded to 4 stars.
I am very happy with the system and the installation crew did a great job. Eugene was able to explain the system thoroughly including the renewable energy certificates (hint: don't sell yours to NV Energy). He pushed through a bigger and better system even though NV Energy initially would only approve a system 2/3 the size of what I now have (my system provides 100% of my power needs which the system NV Energy wanted to restrict me to would have come up short).
I am completely satisfied!
I was most satisfied with their thoroughness and transparency. They stayed ahead of the project and explained everything as it was happening.
I am very happy and pleased with the product and the service.
They are all fabulous!
I was most satisfied with the personal customer relationship with Eugene.
I am satisfied with the work.
I was satisfied with them all. The group as a unit was great.
Work was all done in one day. Very professional & punctual. Appraisal was competitive & credit available in a few minutes. Experience was extremely pleasant, quick & easy.
Good product with a professional install. They're a bit on the pricey side.
Blake Burr and his crew were absolutely amazing and were respectful of my home and opinions. I would hire them for any and all future projects.
Knowledgeable, friendly and on time. Chris does what he says and is very thorough.
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