Getting ready for our second summer with our solar panels and sky high power bills aren't a worry anymore.
I am paying more now for my electricity than before I got the solar panels..
I received friendly and efficient response to all my questions during and after installation. We are very proud and satisfied with our product. Thanks
Works with military to get loan and a discount on installation
If you choose Universal Solar Direct Las Vegas, you become family. They'll even tell you so.Every team member goes above and beyond to get the job done right. It's a big purchase and you will be treated with courtesy, respect and professionalism every step of the way and beyond. You can't go wrong!!
It has been nearly two years since our solar generating system was installed by USD. In that time it has performed flawlessly, and we have a stack of NV Energy bills for $0 to show for it. We're now considering adding battery storage to our system, and going off-grid entirely. Solar rocks!
Areas Of Satisfaction - Quality and clarity of initial presentation of USD's proposal.Rapidity of system installation.Satisfaction re: my system's upfront cost -- USD's proposal was considerably more economical than one I received from SunRun several months earlier.Whereas SunRun's design could not place all requisite solar panels on the flat part of our roof (six of fourteen panels would have been installed on our garage's tile roof), USD was able to place all fourteen panels on the flat portion.
Recognized Excellence - Your entire crew!
Still a great product that is efficient in working well, but it would be nice to have an annual check of equipment from Universal. Part of the reason I selected your company was your monitoring and promise to repair any bad cell. Also there was to be credits for use and the green leafs. Where are the solar credits I was supposed to receive? For this reason - service after sale I have downgraded to 4 stars.
We are incredibly happy with the work they performed. Not only did they do solar instal, but also new windows. AMAzing work, looks great and works better than expected.
People should take more advantage of it. It's a good system and it saves you money. It saves you money if you sell the house. It gives you money back monthly. It's much better purchasing it than leasing it.
Areas Of Satisfaction - I was most satisfied with Eugene because he was good to deal with. He was a very nice person. He explained everything in layman's terms, and that helped quite a bit working with him.
They were very professional and they went out of their to help me out to meet my needs.
Areas Of Satisfaction - I was satisfied with the quality and with how they helped with the financing.
Eugene has always answered our questions quickly and professionally.
Recognized Excellence - I would like to recognize the salesperson for his exceptional service. He was knowledgeable and was able to put the system together and knew how many panels I would need.
By far the best experience of customer service I have had in YEARS!!!!!
It exceeded our expectations!
The solar panels were great and everything was awesome. What isn't awesome is that afterwards they call me multiple times per week trying to sell me windows now too. Even after I've said no thank you multiple times. I've actually had to block their number just to stop getting sales calls. I would rather have spent more with a different company if it meant not getting all the annoying follow-up sales calls. The panels, install, everything was great. The conduct afterwards is what would make me second guess my decision to do business with them again.
I already have.
We made a good decision going with Universal Solar Direct. We received great service at a great price.
The Universal Solar Direct experience was very professional from start to finish.
I already have.
Universal Solar Direct is an amazing company. If you are going to get solar I highly recommend using these guys, for they are honest, reliable & most of all dependable.SheilaNorth Las Vegas, NV
Amazing group of dedicated professionals
Additional Comments - We are very satisfied with the solar.
So happy with Universal Solar they made my solar possible where others failed. Very professional and knowledgeable.
Areas Of Satisfaction - Professionalism and knowledge
Areas Of Satisfaction - Did a great job
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Universal Solar Direct Las Vegas as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys