Additional Comments - They are an exceptional company and I would highly recommend them.
Purchase Reason - Traton is a good builder and their staff is really friendly.
Purchase Reason - We felt welcomed from day one. The agents were transparent, patient, and informative. As first time homebuyers, it was important to us to feel comfortable and connected.
Additional Comments - Everyone was extremely helpful. This was my first time buying a home on my own, and everyone was supportive and patient. I appreciated that.
Sales Professionalism - Alicia was wonderful to work with and made the whole process easy
Floor Plan - Traton Homes gets 5 stars! We have built several houses and Traton Homes is by far the best we have ever worked with. They are outstanding and incredible. Liz and Mario were the best people we have ever worked with! She knew the products backwards and forwards and she even took pictures of the progress and sent them to us often. She became a friend to us and she could not have been more professional. Our daughter was our realtor and she loved working with Liz as well. Mario is the best of the best! We have built 5 houses now all over the country and we have never had a builder take so much pride in his work. He is knowledgable, professional, and there is no way we could find anyone better!
Purchase Reason - After reviewing 10+ builders in the area, we choose Traton due to their build quality, individual design flexibility, and their amazing people.
Additional Comments - The experience was Traton was so spectacular, we plan to stay with this builder even with our next home! The people make a difference as well. Out of all the builders, Traton's team delivers the best customer service. Special shout out to Dawn, Tammy, and Matt for making our experience so meaningful.
Sales Overall - Great from beginning to end. Liz was great and knowledgeable. She is the first face you greet with traton and is such a good fit for the company.
Construction Quality - Traton homes are very well built and exceptional quality goes into them.
Additional Comments - Can't say enough great things about Liz Poulin and the team that works with her. They made my experience truly comfortable and very easy. Liz and Mario go above and beyond to please their future client's. That says a lot about about the front faces of traton associates.
Purchase Reason - The townhome is very sharp and beautiful. I chose Traton Homes because of the aesthetics, location, and what the townhome offers. It is close to many things. It is tucked away and off of the main traffic area.
Purchase Reason - When we met Steve, he was very welcoming and accommodating especially with our lender needs. From the very start it was easy and comforting. Their homes are beautiful and it was such an easy process. They make you feel welcome and like family. It was much easier than we expected it would be, especially for it being our first time buying a home.
Overall Experience - Traton Homes absolutely delivers an exceptional customer experience.
Additional Comments - The design consult and walkthrough were definitely my favorite part. They were so knowledgeable and so easy to communicate with.
Purchase Reason - Location of community, sales personnel knowledge. Alicia in sales, Angi in design and Charlie in construction management were fantastic
Purchase Reason - The primary reasons we chose a Traton Home were the location and the floor plans that were offered. One was ideal for our needs, and the agent or the associate at the sales office was knowledgeable and provided exceptional care and listened very well to us, so we appreciated that. And later on, the same was true with all of the team. They were exceptional in terms of customer service and taking time to listen and understand what our needs were and working with us to address those needs.
Additional Comments - Everybody was so caring and made us feel so welcome.
Purchase Reason - I liked the finishes offered and the overall design of the home. It was the best looking home I had seen in my price point.
Sales Professionalism - Dawn and Tammy have been amazing from the day I showed up to view the property. Dawn worked late I to the night at times to send important emails to keep us on track for closing. And even after closing she has been kind and welcoming.
Additional Comments - Overall my experience was excellent. This is my first home & I am absolutely happy that I decided to go with Traton. Dawn & Tammy at Edgemoore we’re always warm & welcoming! They answered all of my questions and essentially made this process seamless. The builder Matt was also very helpful during the building process. I felt overwhelmed with all of the details that I had to decide on at the design center but Madison helped me so much with that process and in the end I am very happy with everything I decided on. I would highly recommend purchasing a Traton home!
Overall Experience - From start to finish, customer service exceeded expectations on all fronts from Traton. Therese, Madison, Leon, and Stuart all seemed happy to work with me and provided a great experience.
Purchase Reason - The floorplan and the location of our particular community was the deciding factor for us. It was also great to have so many upgrade and customization options, it made the process feel more personal.
Purchase Reason - The quality of the home and the reputation they have of being a great company to work with.
Employees - Yes! All the Traton employees were honest and trustworthy thru out the building and closing experience.
Overall Experience - This is our 2nd Traton home. They are the best homes we have owned.
Additional Comments - The sales staff was amazing, accommodating, very prompt, and efficient with communication. They answered every questions I had and provided great customer service. That made the buying process go smoothly. I would highly recommend this builder to everyone.
Purchase Reason - The staff, Dawn and Tammy, were absolutely amazing. They were professional, open, and very kind. When I walked into the model for the first time, I just knew that was my home. In fact, I had other places to look at lined up, but I didn't even look anywhere else. Everyone has just been great. We've only had one little problem, but other than that they've been really awesome.
Purchase Reason - I must say Triton homes are so beautiful and well designed. I love the people, staff and location.
Best Thing - The best part about doing business with Traton Homes is the responsiveness and reliability. They care about how we view our home.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Traton Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys