Best Thing - The people. From Angie in design to Scott in construction and Chris in warranty. All are great to work with.
Repeat Customer - If the opportunity presented itself we would gladly buy a Traton home again.
Past Referral - Yes, I’ve referred to 2 other people who bought homes.
Repeat Customer - Yes I’m about to buy my second home with Traton. As a Realtor my wife has represented 2 buyers with Traton for a total of 3 closings.
Recommend Builder - Traton homes is wonderful everything was perfect.
Sales Overall - I worked with Earl, who was kind and generous from the start. He was very helpful in answering any and every question in a timely fashion and I always looked forward to the times I'd interact with him throughout the process. He was trustworthy and always believed he had my best interest in mind.
Design Consultant Knowledge - Gene was so helpful for me at the design center! He took his time to learn my tastes and interests and helped me design a look that blew me away. The finished product was better than I even imagined and I owe a lot of the credit to the consulting expertise of Gene!
Floor Plan - The floor plan is great! I love the utilization of space upstairs for the loft and the great design of the linen closets in the upstairs hall and master bath. Storage is thoroughly planned out and utilization of the space is excellent.
Purchase Reason - I toured a home in Phase 1 of the Edgemoore community that was for sale and realized that I could get a brand new build, custom to my taste for relatively the same cost. I consider myself blessed to have stumbled upon Traton in the process of house shopping.
Additional Comments - I had heard horror stories and even received some advice from trustworthy people in my life that new construction could be more complex and difficult than I expected. Every step of Traton's process proved those statements false. The experience was fun and gave me the power and influence to design and purchase a home that had my own stamp on it. Of course, as a buyer there are more steps to keep up with on the calendar to execute a new build but I'm naturally a meticulous planner and Traton really made the journey enjoyable and exciting. I'm incredibly grateful and would absolutely recommend Traton to friends and family in the Atlanta area!
Recommend Builder - Great builder
Sales Overall - From the top all the way down to the bottom, everyone was the consummate professional.
Construction Quality - The home is built really solid. The workmanship is really good.
Construction Knowledge - Everyone knows their piece, and all of them worked together to answer all of our questions.
Employees - When asked a question, if they didn’t know, they were able to get an answer. Everyone was straightforward.
Overall Experience - I’d buy another home from Traton before looking elsewhere.
Recommend Builder - One of the site builders told me that he makes sure the homes he builds are a place he’d would live in, and that speaks volumes for the entire company.
Easier Than Expected - Home buying is a daunting task, but with the Traton team it was very easy.
Floor Plan - This was the best floorplan I found when shopping around. Top-tier
Purchase Reason - The beautiful community, the design options, the floor plan, the wonderful experience with the sales agent, the location of the community and the overall craftsmanship in the home. You can tell Traton prides in how their homes are built.
Purchase Reason - We chose them because of the quality of the home. Liz and Mario were great throughout the process.
Best Thing - They made promises and kept them.
Repeat Customer - I would likely buy a Traton home again.
Design Consultant - Gene made the design process smooth and enjoyable.
Construction Quality - Mario is very thorough and pays attention to the smallest detail.
Employees - Liz and Alicia did a great job of keeping me up to date and guiding me through the purchasing process.
Purchase Reason - This is my second Traton home. Traton over delivers. I appreciate that.
Floor Plan - I would rate it as 10/10.
Employees - Everything committed was delivered.
Construction Quality - We’ve been very pleased with our homes quality.
Purchase Reason - I was in the market for a townhouse and was definitely interested in new construction. The area, the layout of the home, and the price point fit perfectly into what I was looking for in a new home.
Additional Comments - The whole process was very easy. I appreciate the sales team and how well they kept me informed during some challenges with supply chain issues. The walk through and final walk through went great, and I appreciate Mario and his willingness to help in any way.
Better Service - I don't have any complaints. It was good from the beginning.
Repeat Customer - I would be highly likely to buy another Traton home.
Additional Comments - It has been a great experience.
Floor Plan - I really like my floor plan. It lives well. I rate it a 10
Purchase Reason - My primary reason for choosing a Traton Home was that I could make my own selections. I am a realtor and I have done the new construction process. This was by far the best experience I have ever had for a new construction process.
Overall Experience - Yes, they absolutely do deliver an exceptional customer experience.
Purchase Reason - My reasons for choosing them are primarily due to how well they are known in the Cobb County community and their reviews.
Additional Comments - I definitely want to note that Zack did an exceptional job throughout the building process. I feel confident in the product and in his leadership with the construction team.
Purchase Reason - Overall, the design of the house was modern and fresh. Builder grade homes tend to look the same. Traton has their own touch. I can always spot a Traton home when I'm driving.
Additional Comments - It was great, and almost too easy. If I had the chance to buy a home again Traton would be at the top of the list.
Best Thing - Traton Homes has been excellent from beginning to end. The Traton team, home build and design quality, Excellent!
Additional Comments - Thank you to the Traton Team for a wonderful home experience.
Purchase Reason - I am a construction attorney and wanted to use only the best builder. There are a lot of bad builders, but Traton is a rare exception. Traton delivers a great product and is fair and honest with its customers.
Floor Plan - Love the floorplan options and how open and spacious each option was.
Purchase Reason - Quality built home with great floor plan; convenient location; 55+ community
Additional Comments - This was my first experience in having a home built to my specifications. Everyone that I came in contact with from sales to design to construction made the process as painless as possible and all were professional, courteous and knowledgeable in their respective fields.
Additional Comments - The experience was very smooth. I had no experience with new builds and was terrified. Traton made it very easy
Design Consultant Knowledge - Gene was amazing to work with!! Extremely knowledgeable and I had the best design session!
Overall Experience - The Traton Dream team!! The most amazing people to work with. Tammy, Todd, Dawn and Zach were all amazing to work with! Made my home building experience great. I would work with them again! Everyone played their roles exceptionally, answered all my questions and resolved all my issues. Great team!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Traton Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys