Dear TCC,Now that our project is finished I want to thank you all for a terrific job. We are very happy with our new lower level living area (a.k.a. basement) and we are already getting many nice compliments about the design and craftsmanship. We enjoyed meeting so many friendly people throughout the project.
I would strongly recommend that anyone embarking upon the construction of a new lower level in their home hire Total Custom. To begin with, Steve Mumford, is exceptionally knowledgeable in all aspects of construction; I have never met anyone who is better able to explain the work which needs to be done to one's home and answer any questions that one may have. Moreover, Steve is on-site for all mission-critical parts of the project, and is constantly involved in all components of the project via oral, written and digital communications. Consequently, all of the work which is sub-contracted is consistently being overseen by Steve and his Superintendent, Dan Cook. Between Steve and Dan, any customer of Total Custom can feel fully confident that their project will result in a beautiful, high-quality lower level of their home!
I met them at the home show in Valley Forge, they were all professional and knowable. When they arrived at the home they were prompt and courteous. The work was done correctly and in a very professional quick way. I appreciated that they came in and gave me more quotes for additional projects when I was ready to get more work done.
Total Custom did a fantastic job! We love our new office. From the begining to the end Steve Mumper was very professional and the quality of work was impeccable. We highly recommend Steve and Total Custom to anyone looking for Home Improvements. We are already planning our addition in the spring!!
Areas For Improvement - Not applicable
Areas Of Satisfaction - Customer service, Quality of Work, Steve and staff were very professional
Current Referrals - Yes. Family have used them
Recognized Excellence - Steve Mumper
Steve at Total Custom did a great job at working with our architect to finish the project exactly as we dreamed it. He did it in a timely manner, professionally, and to our fullest satisfaction. At times when we were going down a path that would not have worked so great for us the suggestions that were given gave us the results that we were ultimately satisfied with.
Areas Of Satisfaction - I was most satisfied with the professionalism was great. If we say something that we wanted to add throughout the project Steve would put it in. My wife and I are out of town a lot for work and Steve took on the role of project manager so I didn't have o worry about anything when I came back from a long day.
Current Referrals - We have already recommended them to four or five people.
Recognized Excellence - I would like to recognize Steve for his exceptional service. The subs that he had were also very good.
Additional Comments - For other people, if they are looking for someone who has expertise then Steve is the person for the job. He was onto top of everything and made sure that the job went smoothly for us.
We have hired Total Custom to perform multiple projects on the outside and inside of our house. As a general contractor, Total Custom did a tremendous job building a portico and overseeing the accompanying hardscaping and landscaping to ensure our expectations were exceeded. Also, for our internal project, Total Custom installed beautiful trim work and took care of every detail to make our house look the way we have dreamed. Total Custom provided very competitive estimates, and as the projects kicked off, quickly gained our trust as both a contractor and a knowledgeable consultant.
Areas Of Satisfaction - I was most satisfied regarding the timing of the work. They arrived when they said and finished when they said, if not beforehand. They cleaned up so well you wouldn't even know they had been there. It was seamless to myself, the customer. That's huge for a contractor. It almost never happens, and these guys actually did it.
We had contracted with another big name company for our project, they delayed and never followed up. So after struggling with them.. working with total custom was a pleasure. Their price was better and the service was excellent, and the they completed the project in weeks compared to the 4 month delay from the other company.Overall we were very-very happy with the outcome. Everything looks great.
Recognized Excellence - Steve was helpful and did get back to me when I sent an email. The roofer was really great as well.
i was pleased with the total work effort , from conception, working with the Township, working with our association, completeing the agreed upon work on time and as specified. And then checking the project to make sure it was done properly.
Areas Of Satisfaction - Arrived on timeFinished the job in one day as per agreementImproved the design and added more square feet
Recognized Excellence - Steve Mumper
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Total Custom Contractors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys