Areas For Improvement - NONE
Areas Of Satisfaction - ALL
Recognized Excellence - Jackie, Carson, Jake, Marvin, Scott and of course Sean for putting such a great crew together.
Lead Source - signage
Additional Comments - This was without a doubt the best construction experience I've ever had. I wish these guys had built my house. Communication was superb. The quality, attention to detail, problem resolution, all of it was outstanding. Everyone showed up when expected, excepyionally courteous and friendly. The level of skill and pride of work cannot be overstated. I would be happy to give a review and recommendation to anyone considering using this great group.
This is our second project with HOSP and it probably won't be our last as we appreciate their high level of craftsmanship and how they care about doing things to high standards.
Communication - All calls, texts, emails were answered quickly and the weekly updates and portal were great.
Recognized Excellence - It was a delight to work with all the folks at HOSP on this project, but Jake the project manager stands out as he was my direct contact.
Remodeling Concerns - None - I knew HOSP would do a great job.
Areas Of Satisfaction - The entire mason team and crew were amazingly kind, friendly, and talented. They were very detail oriented and it was clear that they took a lot of pride in their work and made sure everything was done well and would withstand time.
Additional Comments - From Sean Perry himself, the staff and project managers as well as their subcontractors, the entire Sean Perry crew is amazing to work with! They make the process clear and easy and their construction is extremely well done, detail oriented, and built to last. It's such a huge peace of mind to know that our project was done by such a conscientious and talented group! We will be using them again for a future project and are really looking forward to i!
We are blown away by The Hands of Sean Perry. They continue to go above and beyond our expectations. We have a large project, that was started long distance, with multiple buildings of various ages and styles. Their knowledge, top notch communication, and organization is very reassuring. They are trustworthy and always helpful and patient with any questions. You can feel the craftsman ship and attention to detail as soon as you pull up. The entire team is full of genuinely nice and talented people. Such a rewarding experience. Truly a pleasure working with them and I cannot say enough nice words. Highly recommend!
As a designer, I expect excellence and ready communication from those who do work for me and The Hands of Sean Perry more than delivered. At our first meeting, Sean smiled and said, “Tell us what we can do for you,” and I knew immediately that his team was going to be the right team for me, and they were. Throughout the project, they listened carefully, worked hard, collaborated with me every step of the way, maintained communication and transparency, and willingly brainstormed to resolve the inevitable glitches. They respected my design expertise and brought great care and intelligence to the process. They’re a personable bunch and we all enjoyed working together. The end result—a beautifully renovated kitchen and a new utility annex—was built with great skill, steady effort, and good humor. Not everyone wants to be this involved in their renovation, but even for those who don’t, I highly recommend this company.
Areas Of Satisfaction - Uh, EVERYTHING.
Recognized Excellence - Everyone was terrific, but I really appreciated Jake's thoughtfulness, expertise, intelligence, responsiveness, and willingness to brainstorm. We approach problems in the same way and I am very grateful to have worked with him.
Remodeling Concerns - I didn't want a contractor who would go rogue and make design decisions on their own, or one who would ghost me at the end, or one who would treat me with condescension, or any of the other nightmarish things that contractors do. I could tell from the first meeting that that wouldn't be your way, and I was right.
Additional Comments - Thank you all so much. You were the BEST team. If only I had some more big projects!!! I miss you all!
They were professional and organized. They were a fun group of people, and the project went smoothly. I will use them again in the future.
Areas Of Satisfaction - My expectations were met in customer service, workmanship, and organization.
Recognized Excellence - While they were on site, Zach, Sterling, and Jake became part of our family. Zach went above and beyond expectations. I consider them friends now.
Remodeling Concerns - I was concerned about how things would look and how I would live without a kitchen. They helped me see how the house would look and did a fantastic job. The installers helped us move stuff around during installation.
Lead Source - My neighbors have Sean Perry signs in their yards
Additional Comments - I am delighted to have used them. They were excellent and went above and beyond.
Working with HOSP was an exceptional experience. They excel at planning out the project so that there were no surprises. They were flexible in scheduling when the pandemic escalated and handled the scheduling of sub-contractors expertly so there were no gaps in execution.
Professional & Organized - Our project manager, Sean Read was a gift. He clearly is highly skilled in project management and kept the schedule moving forward. He anticipated challenges and questions and worked with us to get resolution to eliminate potential barriers before they arose. Likewise all of the HOSP staff assigned to our job were knowledgeable, respectful and a joy to work with.
Communication - HOSP's system/technology for communication was easy to use and effective. In addition to the weekly updates, we had frequent interactions with our project manager to keep everyone on the same page.
Clean & Safe - We were thoroughly impressed with the organization and cleanliness of the site throughout the project. We were equally appreciative that all HOSP staff and sub-contractors wore face masks at all times
Areas Of Satisfaction - Every aspect of this project exceeded our expectations. However this is the first time (in many remodel projects) that the planning process was so thorough that there were no surprises during execution. Kudos to Rob Moody.
Recognized Excellence - Both Sean Read and Zach Boye went above and beyond in the execution of our project. We had absolute trust in them and enjoyed having them here.
Remodeling Concerns - Our biggest concern was regarding the availability of materials during the pandemic. This was mostly a non-issue.
Additional Comments - We would be happy to serve as a reference with any future customers you may have.
Areas Of Satisfaction - Project coordination particularly in these challenging times was perfect. Professionalism shown by all employees.
Additional Comments - We appreciate how respectful and compliant Everyone was through the COVID experience.
I would suggest you put Jean M and Joe M from Asheville. We would highly recommend the Hands of Sean Perry. They went above and beyond our expectations.
Recognized Excellence - Jake Moran has been outstanding in all respects. We would not have the results that we love without his skills including communication, interpersonal, flexibility, carpentry and artistic. He demonstrated patience and “I can look into it attitude”.Zach was exceptional in his carpentry skills and interpersonal skills. He was a delight to work with.
Lead Source - Sign in the neighborhood. We looked them up on the internet. We wanted a company that had experience working on an older home.
We have been very pleased with the relationship we have had with HOSP before, during, and after our project was completed. The job was completed very professionally, on time, and on budget. We were able to do this while out-of-town without any complications.
This is the second time I have used The Hands of Sean Perry for my second home project in Asheville and I cannot relate how trustworthy this company is. During both renovations, I was at my home in Florida and never gave the project a second thought. I was sent updates weekly and communicated with immediately, by the job foreman, with concerns. It is wonderful how they worked with me to have the end result be my vision. Thank the great hands of Sean Perry.
Areas Of Satisfaction - The detail and level of craftsmanship were exceptional. The care for detail. The determination to 'get it right' and not being satisfied until it was done correctly. Communication was great. The timeliness of sub-contractors was greatly appreciated. Cleanliness of the job site was greatly appreciated as we lived in the house during the remodel. But mostly it was their desire to work with the customer to ensure the customer received the product desired and within budget. At no time when an issue was brought up was the response an answer/defense as to why it had to be that way - it was simply taken care of. The result is a very happy and satisfied customer.
Recognized Excellence - We worked primarily with Jake and couldn't have been happier. We are under the impression we would have been thrilled with whomever was lead carpenter on the job - but we were thrilled with Jake for all the reasons stated above.
Remodeling Concerns - Any concerns we had were quickly dispelled in the initial onsite meeting at the house. We appreciated the candor of many responses - some might not - but a level of trust had already been established so if an idea came up and the response was something to the effect 'you don't want to do that' - we were also told why and we appreciated the candor. Several options were also discussed at that initial onsite meeting that were incorporated into the project for which we are most grateful.
Lead Source - Through a friend who had worked with HSP on a remodel and whose judgement I trusted greatly. Based on this recommendation we consulted with no other contractors.
Additional Comments - We just wish we had more money to do more projects. Yes it was tough living through weeks of construction, but the end result exceeded our expectations.
They are very professional and I would use them again!
Areas Of Satisfaction - I was most satisfied with the quality of the work and their scheduling and communication of said schedule to client.
Recognized Excellence - I would like to recognize the project manager for his exceptional service.
Remodeling Concerns - We were concerned about getting it finished in a timely manner and they did finish it on schedule.
Areas Of Satisfaction - The people on the crew are smart, diligent and tidy. We lived in the house during the work and they did their best to minimize the disruption.
Areas Of Satisfaction - Everything was great. I have zero complaints. We've worked with them before.
Recognized Excellence - Everybody on that team was better than any other contractors we've used.
Remodeling Concerns - We had issues with trying to get everything to fit. They had good plans and good ideas of how the plan would fit. It worked.
Areas Of Satisfaction - Quality of the work, ease of communication and responsiveness.
Recognized Excellence - The painting crew were very professional and nice.
Areas For Improvement - They far exceeded my expectations.
Areas Of Satisfaction - I was most satisfied with the organization and planning.
Recognized Excellence - I would recognize the painter, the sheet rock repairman, the mason, and Sean's staff (carpenters and managers) for exceptional service.
Remodeling Concerns - We had a big project, so therefore I was concerned about the planning where it would all flow together and that is where they excelled.
Additional Comments - They are a very meticulous planning group who know their stuff. If you are in a big hurry, they are not the group for you because they will not hurry up anything. They want to make sure it is right, and that's why we made a great team.
Areas For Improvement - I don't think they fell short in any part of the project.
Areas Of Satisfaction - The quality of the Sean Perry team and subcontractors he uses.
Remodeling Concerns - We had been told a load bearing wall could not be moved. The Hands of Sean Perry were confident the wall could be moved and were able to complete the project.
Additional Comments - Overall this was a great experience, especially when I compare notes with friends who have used other contractors. I would be honored to provide a reference should that ever be needed.
I can't imaging working with a better staff and group of professionals! I've always heard contractors complaining about city permitting and inspectors, but I've come to find if a company does things property the first time the city isn't the issue. The Hands of Sean Perry is that company!
The Hands of Sean Perry Co hired subs that were artisans who gave us a one-of-a-kind bathroom and living room.
We would highly highly recommend The Hands of Sean Perry Co. In terms of working with them, we found them having expertise in working with older homes and they were excellent in communicating with us. We would definitely use them again.
My wife and I had an excellent experience working with the Hands of Sean Perry Co. in remodeling our 1920's home. We have been extremely satisfied with the quality of work and attention to detail provided by Sean and his team. We would give them our highest recommendation and not hesitate to use them again in the future.
We were very pleased with the professionalism, timely project execution, and thoroughness and attention to detail of the Sean Perry team. They were great to work with, had a great attitude, and we are extremely satisfied with the end result of the project. They have been absolutely excellent and live up their reputation.
We are very pleased with the home renovations performed by The Hands of Sean Perry. The work was executed conscientiously and in a timely manner. The staff communicated with us daily and always kept us informed of the progress which helped manage our expectations. They worked quietly (no loud music) and were respectful of the fact we were living/working onsite throughout the process. They cleaned up impeccably each day which was so appreciated. We would consider working with THSP again and would not hesitate to refer them to our friends.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of The Hands of Sean Perry Co. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys