I would suggest you put Jean M and Joe M from Asheville. We would highly recommend the Hands of Sean Perry. They went above and beyond our expectations.
We have been very pleased with the relationship we have had with HOSP before, during, and after our project was completed. The job was completed very professionally, on time, and on budget. We were able to do this while out-of-town without any complications.
This is the second time I have used The Hands of Sean Perry for my second home project in Asheville and I cannot relate how trustworthy this company is. During both renovations, I was at my home in Florida and never gave the project a second thought. I was sent updates weekly and communicated with immediately, by the job foreman, with concerns. It is wonderful how they worked with me to have the end result be my vision. Thank the great hands of Sean Perry.
Areas Of Satisfaction - The detail and level of craftsmanship were exceptional. The care for detail. The determination to 'get it right' and not being satisfied until it was done correctly. Communication was great. The timeliness of sub-contractors was greatly appreciated. Cleanliness of the job site was greatly appreciated as we lived in the house during the remodel. But mostly it was their desire to work with the customer to ensure the customer received the product desired and within budget. At no time when an issue was brought up was the response an answer/defense as to why it had to be that way - it was simply taken care of. The result is a very happy and satisfied customer.
Recognized Excellence - We worked primarily with Jake and couldn't have been happier. We are under the impression we would have been thrilled with whomever was lead carpenter on the job - but we were thrilled with Jake for all the reasons stated above.
Remodeling Concerns - Any concerns we had were quickly dispelled in the initial onsite meeting at the house. We appreciated the candor of many responses - some might not - but a level of trust had already been established so if an idea came up and the response was something to the effect 'you don't want to do that' - we were also told why and we appreciated the candor. Several options were also discussed at that initial onsite meeting that were incorporated into the project for which we are most grateful.
Lead Source - Through a friend who had worked with HSP on a remodel and whose judgement I trusted greatly. Based on this recommendation we consulted with no other contractors.
Additional Comments - We just wish we had more money to do more projects. Yes it was tough living through weeks of construction, but the end result exceeded our expectations.
They are very professional and I would use them again!
Areas Of Satisfaction - I was most satisfied with the quality of the work and their scheduling and communication of said schedule to client.
Recognized Excellence - I would like to recognize the project manager for his exceptional service.
Remodeling Concerns - We were concerned about getting it finished in a timely manner and they did finish it on schedule.
Areas Of Satisfaction - The people on the crew are smart, diligent and tidy. We lived in the house during the work and they did their best to minimize the disruption.
Areas Of Satisfaction - Everything was great. I have zero complaints. We've worked with them before.
Recognized Excellence - Everybody on that team was better than any other contractors we've used.
Remodeling Concerns - We had issues with trying to get everything to fit. They had good plans and good ideas of how the plan would fit. It worked.
Areas Of Satisfaction - Quality of the work, ease of communication and responsiveness.
Recognized Excellence - The painting crew were very professional and nice.
Areas For Improvement - They far exceeded my expectations.
Areas Of Satisfaction - I was most satisfied with the organization and planning.
Recognized Excellence - I would recognize the painter, the sheet rock repairman, the mason, and Sean's staff (carpenters and managers) for exceptional service.
Remodeling Concerns - We had a big project, so therefore I was concerned about the planning where it would all flow together and that is where they excelled.
Additional Comments - They are a very meticulous planning group who know their stuff. If you are in a big hurry, they are not the group for you because they will not hurry up anything. They want to make sure it is right, and that's why we made a great team.
Areas For Improvement - I don't think they fell short in any part of the project.
Areas Of Satisfaction - The quality of the Sean Perry team and subcontractors he uses.
Remodeling Concerns - We had been told a load bearing wall could not be moved. The Hands of Sean Perry were confident the wall could be moved and were able to complete the project.
Additional Comments - Overall this was a great experience, especially when I compare notes with friends who have used other contractors. I would be honored to provide a reference should that ever be needed.
I can't imaging working with a better staff and group of professionals! I've always heard contractors complaining about city permitting and inspectors, but I've come to find if a company does things property the first time the city isn't the issue. The Hands of Sean Perry is that company!
The Hands of Sean Perry Co hired subs that were artisans who gave us a one-of-a-kind bathroom and living room.
We would highly highly recommend The Hands of Sean Perry Co. In terms of working with them, we found them having expertise in working with older homes and they were excellent in communicating with us. We would definitely use them again.
My wife and I had an excellent experience working with the Hands of Sean Perry Co. in remodeling our 1920's home. We have been extremely satisfied with the quality of work and attention to detail provided by Sean and his team. We would give them our highest recommendation and not hesitate to use them again in the future.
We were very pleased with the professionalism, timely project execution, and thoroughness and attention to detail of the Sean Perry team. They were great to work with, had a great attitude, and we are extremely satisfied with the end result of the project. They have been absolutely excellent and live up their reputation.
We are very pleased with the home renovations performed by The Hands of Sean Perry. The work was executed conscientiously and in a timely manner. The staff communicated with us daily and always kept us informed of the progress which helped manage our expectations. They worked quietly (no loud music) and were respectful of the fact we were living/working onsite throughout the process. They cleaned up impeccably each day which was so appreciated. We would consider working with THSP again and would not hesitate to refer them to our friends.
Sean, Scott, and their crew were professional, courteous, and did very high quality work on our agreed schedule. We would be happy to work with The Hands of Sean Perry at any time in the future.
I am new to Asheville and have done several home renovations and just built two luxury retail buildings in Miami, Fla and I was apprehensive about doing a renovation with out my Miami GC. The Hands of Sean Perry operate very similarly to my Miami GC , with honor and the highest quality. I would definitely recommend them and would use them for any future projects I may have here in Asheville.
We believe The Hands of Sean Perry Co. offers stellar service for refining, refinishing and refurbishing an older home! Their staff are true professionals who courteously and thoroughly evaluate the remodel and its costs for the home owner. Their subcontractors are excellent and we know that if we have a future concern, the Co will stand behind their work. We would highly recommend the Co to our friends and neighbors!
Areas Of Satisfaction - We felt that the professionalism of the company was outstanding. Every detail was considered important and that was reflected in their documents, phone calls and emails. They reached out to us if their was a concern and followed up appropriately. We would definitely recommend them to our friends!!
Remodeling Concerns - We were worried about tinkering with the inner workings of a home from the mid 50s. The Hands of Sean Perry Co evaluated the home thoroughly and gave us their best advice on how to renovate. They kept costs down and finished the job in a timely manner.
The whole process was very professional. The people at The Hands of Sean Perry Co. were very detailed oriented and thorough, from the bidding process to the completion of the process.
Areas Of Satisfaction - The whole process was very professional. They were very detailed oriented and thorough, from the bidding process to the completion of the process. The project manager was very professional, kind, quiet, and got all the work done without a hitch.
Additional Comments - Our entire experience was outstanding!
Areas Of Satisfaction - Their 1) project knowledge 2) professionalism 3) execution 4) follow through and 5) honesty. 1) The walk thru at your home where all solutions to the work needed are thrashed out.2) The visit at their office pre-start date where every aspect of the projects are discussed following a detailed presentation of costs. 3) Work done in a timely, thorough and satisfying manner.4) Visits from Scott and Sean to make sure every thing is on track.5) Priceless!!!
Recognized Excellence - Yes...Scott for his thoroughness and consistency...and Jake who was part of both phases of the job and only left when everything was working perfectly.
Remodeling Concerns - Intrusion. You want the work done but do not want the hassle no matter how minor the job might be.But with Sean and his crew we never felt put out...in fact we liked having them around.
Lead Source - At first signs in our neighborhood and then Sean did 3 MAJOR jobs for close neighbors with much praise. But most importantly very positive comments from our various workmen when we first moved into our home. Truth be told, if we knew about Sean prior to moving, we would have loved for those renovations to have been done by The Hands of...
Areas Of Satisfaction - They were always professional, even on this small job.
Recognized Excellence - I would recognize Scott Rensinko for exceptional service.
Remodeling Concerns - My concern regarded keeping the costs low. They provided a detailed cost estimate.
Schedule - They were exceptionally prompt and efficient!
Construction Quality - This was impressively exceptional.
Areas Of Satisfaction - Quality of work and materials, cooperation and efficiency were all of the highest standards. Everyone took pride in their work and professionalism was exceptional. Sean Perry was an exceptional communicator, always available and his integrity and commitment to excellence were impressive.
Additional Comments - A number of our neighbors have come to see our finished project which involved significant remodeling and all have been very impressed with many comments regarding the quality of the workmanship.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of The Hands of Sean Perry Co. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys