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Swartz Contracting

Swartz Contracting

2622 Baty Rd, Lima, OH 45807(419) 331-1024
248 Ratings
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About this company

Swartz Contracting

Swartz Contracting is the leading restoration and remodeling company in Lima and west central Ohio. We specialize in fire, wind, water, storm and vandalism restoration, mold remediation and residential and commercial remodeling. It is our goal to treat every situation with the utmost care and restore your home or business to its pre-loss condition as quickly as possible. We want to help you rebuild your dreams and restore your confidence. Show more

Swartz Contracting is the leading restoration and remodeling company in Lima and west central Ohio. We specialize in fire, wind, water, storm and vandalism restoration, mold remediation and residential and commercial remodeling. It is our goal to treat every situation with the utmost care and restore your home or business to its pre-loss condition as quickly as possible. We want to help you rebuild your dreams and restore your confidence.

Our company has enjoyed great success due in part to the many satisfied repeat customers we have been fortunate enough to work with as well as the loyal and dedicated employees that consider customer service to be their number one priority. Each of our employees from office to field staff have the empathy needed to handle any restoration project along with the communication and technical skills needed to effectively meet our customers’ needs.

We are relentlessly focused on achieving top quality customer service through returning customer phone calls in a timely manner, answering questions as soon as they arise during the estimating and job process, making sure the customer is informed during and after the restoration process and performing all work to the proper Standard of Care.

There are three other areas that clearly separate Swartz Contracting from other restoration contractors. Hide

Historic restoration, Storm damage restoration, Water damage restoration,

Badges

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GuildMember since 2017
Guildmember since 2017
Feedback Milestone
10 Consecutive Great Reviews 2019
Feedback Milestone
20 Consecutive Great Reviews 2018
Feedback Milestone
10 Consecutive Great Reviews 2017
Feedback Milestone
10 Consecutive Great Reviews 2016

Photos 122

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Customer satisfaction

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Likely To Recommend
I am likely to recommend Swartz Contracting to a friend.
89%
Budget
Swartz Contracting stayed within our agreed upon budget.
89%
Communication
Swartz Contracting communicated with me effectively.
92%
Expertise
Swartz Contracting had the necessary expertise to manage my project.
100%
Problem Resolution
Swartz Contracting effectively addressed and resolved problems.
93%
Punchlist
Swartz Contracting completed the punchlist in a timely manner.
91%
Value
I received a fair value for my money.
88%
Professional & Organized
Swartz Contracting remained professional throughout my project.
93%
Construction Quality
I am satisfied with the quality of materials and workmanship.
88%
Clean & Safe
The job site is kept clean and safe.
92%
Employees & Subcontractors
The employees and subcontractors of Swartz Contracting are professional and courteous.
94%
Overall Experience
Swartz Contracting delivers an exceptional customer experience.
91%
The above feedback was collected by GuildQuality with impartial third party surveys. Satisfaction refers to the percentage of customers that responded positively to the survey question.

Projects 628

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All project locations are approximate

Reviews 280

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Lima, OH ·

I think they did an excellent job.

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Findlay, OH ·
Additional comments

Recognized Excellence

I would like to recognize Randy for his exceptional service. He communicated well and bent over backward to make sure we were satisfied.

Additional Comments

The overall experience was a very good one.

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Lima, OH ·

Nice company to do business with, very pleased!

Additional comments

Recognized Excellence

I would like to recognize the project manager for his work, however, I can not remember his name.

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Lima, OH ·
Additional comments

Areas For Improvement

didn't quite understand total billing

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Cairo, OH ·
Additional comments

Customer Suggestion

Keep up the good work.

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Lima, OH ·

Quality work and ethics all the time.

Response
Swartz Contracting   Thank you very much!
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Lima, OH ·

They were very professional, communicated very well and did a very good job!

Additional comments

Additional Comments

I was very satisfied!

Response
Swartz Contracting   Thank you for the kind words, Gary! We are so pleased that you are happy with the work we did for you.
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Coldwater, OH ·

They were very friendly, professional, and did everything in a timely manner. Everyone I worked with was very friendly and they did a great job of keeping us well informed throughout the entire project.

Additional comments

Areas For Improvement

There were a few minor communication issues, but they were really great to work with.

Recognized Excellence

Tom and the supervisor did a great job. They gave us a lot of comfort in the job and communicated well with us.

Response
Swartz Contracting   Thank you for taking the time out to fill out the review, Rick! We like to explain the steps of the process so that our customers know what is going on and what will happen during their project. If you need anything else, just give us a call.
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Spencerville, OH ·
Additional comments

Areas For Improvement

They fell short in the communication between the job manager and workers sent to the job site. That can improve.

Customer Suggestion

I suggest better communication throughout the process between managers and workers.

Recognized Excellence

Bruce and Brock did a great job. Tom did a great job, as well.

Additional Comments

At the end of the day, I was quite satisfied and pleased.

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Celina, OH ·

They were very kind and professional. I am glad they came.

Additional comments

Additional Comments

They are great. They are doing everything fine.

Response
Swartz Contracting   We are glad you called us when you needed help, June! If you need anything else, don't hesitate to give us a call.
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Lima, OH ·

Swartz Contracting was a pleasure to deal with in a challenging situation. When I was challenged with a bunch of water in my basement, they took care of it really well.

Additional comments

Areas For Improvement

They had a challenge with their carpet cleaning contractor, and that delayed our project completion.

Customer Suggestion

I think they run a good operation, I don't have anything to suggest.

Recognized Excellence

Rick was very engaged and really worked hard to make sure that things were done right.

Response
Swartz Contracting   Thank you for the kind words, Richard! We appreciate you calling us in your time of need. Our main priority is to make sure you are taken care of and to help you through this difficult time.
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Celina, OH ·

Areas For Improvement

NONE!NO

Customer Suggestion

NoNO

Recognized Excellence

No

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Lima, OH ·
Additional comments

Recognized Excellence

They were all good and courteous.

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Lima, OH ·

I really like Rick Fisher. He is a good person and a Christian man.

Response
Swartz Contracting   Thank you for the kind words about Rick, Bill! We couldn't agree more that Rick is a very good person. I will pass this along to him.
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Lima, OH ·
Additional comments

Project Manager Easy To Work With

Rick was very professional and a pleasure to work with.

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Celina, OH ·

i would recommend them but let them know to keep an eye on them.They do good work, but be aware.

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Columbus Grove, OH ·
Additional comments

Recognized Excellence

Everyone did a wonderful job. I was pleased with their attitudes and professionalism. I would like to give all of them kudos.

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Lima, OH ·

They were professional, friendly, and timely.

Additional comments

Communication

3.5

Project Manager Easy To Work With

3.5

Response
Swartz Contracting   Thank you for the review and kind words, Jessika. We appreciate you calling us in your time of need. If you need anything else, just let us know!
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Lima, OH ·

They did a great job and were easy to work with. They paid attention very closely to details.

Response
Swartz Contracting   Thank you for the review! We pride ourselves on the work we do and strive to make sure every detail meets your expectation.
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Bluffton, OH ·
Additional comments

Recognized Excellence

I would like to recognize Jon, Seth, and the person who came on the night of the emergency. He was nice and took the bull by the horns. He made us feel comfortable and took care of the problem.

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Bluffton, OH ·

Exceptional service!

Additional comments

Additional Comments

I would recommend Swartz Contracting because I think they are one of the best companies around.

Response
Swartz Contracting   Thank you, Ahmed!
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Elida, OH ·

Swartz Contracting was very professional and prompt.

Response
Swartz Contracting   Thank you for the kind words, Cheryl!
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Lima, OH ·

They are the best, we went through a very bad misfortune and they didn't capitalize at all. They worked with us and did everything they could to meet our needs. I can't recommend them highly enough. Special shout out to Tom Turner and Seth Clawson.

Response
Swartz Contracting   Thank you for the kind words, Denny! Making sure that the needs of our customers are met is our priority. I will pass the shout out along to Seth and Tom.
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Van Wert, OH ·

The first three projects were fantastfic and this 4th project has not been a good exprereince.

Response
Swartz Contracting   Thank you for the review, Phil. We are happy that the first three projects were fantastic for yo. We are very sorry that you have not had a good experience with this last project. We would like our office to call you to get further information on how we could have done better during this last project.
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Middle Point, OH ·

Swartz Contracting was very professional and very courteous after we got going. We had a little trouble at first but after that, it was good.

Response
Swartz Contracting   Thank you for the review, Gloria. We are sorry about the issues you had at the start of the job. Glad that we could get past those issues and provide you with great customer care at the end.
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